Manager
Resume:
Margaret Hawkins
Manager
Fayetteville, NC *****
ad3968@r.postjobfree.com
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Multi-Unit Manager
H&R Block - Fayetteville, NC
August 2023 to Present
I manage (3) H&R Block offices here in Fayetteville and in Hope Mills. I supervise a team of 40. During pre-season I am responsible for all aspects of the organization including coaching staff and training along with preparing the office and hiring new tax pros for the upcoming season. During Peak season I am responsible for the progress reports, scheduling, training, and the management of the team. Manager
Enterprise Holdings -855-***-****. - Williamsburg, VA October 2017 to April 2022
I’m responsible for recruiting and hiring of staff, daily operations of the branch and maintaining the fleet. I maintain the Merchandising and promotion of products as well as the preparation of vehicle maintenance and all data entry. I open and close the branch and insure the day to day operations. I’m responsible for training the new hires, scheduling, payroll and timekeeping. I conduct all interviews and assist with branch tours and observations. I managed a team of 10 or more on a daily basis. Manager
The Fragrance Outlet +1-843-***-**** - Williamsburg, VA February 2013 to May 2017
1. I was responsible for hiring, scheduling and training of all staff. I employed strategic planning to employ effective strategies that motivate and guide tram members within the business to achieve optimum results.
Call Center Manager
Bank Of America +1-844-***-**** - Norfolk, VA
October 2013 to January 2015
Call Center Manager for foreclosure dept. I assisted with incoming calls from buyers whose files were in an escalation status. I managed all files electronically. I collected necessary documents, and educated buyers on the best options other than foreclosure to insure a positive outcome for FHA/ FMLA/ and VA loans
HR Manager/Recruiter
Grand Central Processing ( Business Closed) - Columbia, SC July 2007 to December 2013
I recruited clients and prospective clients in relation to compliance issues and update any compliance changes.
Coordinated and provided compliance information to clients, referrals, and other employees on compliance regulations.I conducted interdisciplinary meetings for compliance verification for reimbursement I Obtained government authorizations on compliance issues. I monitored and tracked compliance regulation. I planned, directed, and coordinated the administrative functions of the organization. I oversaw the recruiting, interviewing, and hiring of new staff; and consulted with top executives on strategic planning; and served as a link between an organization's management and its employees.
APR Analyst/Mortgage Loan Manager
RBMG ( Business Closed) - Columbia, SC
May 1997 to December 2001
I worked for our RBMG mortgage company as a APR analyst. I figured out all APR’s for FHA,VA and other loans.
Phlebotomist/Lab Assistant
Family Health Center +1-803-***-**** - Orangeburg, SC March 1997 to December 1999
I performed all ven an puncture sticks and all lab procedures ran all tested billing and coding for the lab. I assisted with all patients in pediatric and adult labs. Education
MBA in Business Administration
Strayer University - Washington, DC
August 2008 to June 2011
Bachelor's degree in Legal Studies
South University - Columbia, SC
January 2004 to June 2008
Associate's degree in Paralegal Studies
South University - Columbia, SC
January 2002 to June 2006
High school diploma in General Academic
Orangeburg Wilkinson - Orangeburg, SC
June 1984 to June 1985
Skills
• retail sales
• Journal Entries
• Team Building (8 years)
• QuickBooks
• Human Resources (8 years)
• ATS
• Continuous improvement
• Communication skills
• Yardi
• Personal assistant experience
• Administrative Experience
• Time Management (10+ years)
• GAAP
• Proofreading
• Paylocity
• Leadership (10+ years)
• Social media management (5 years)
• Account Reconciliation
• Recruiting (8 years)
• Event Planning
• Organizational skills
• Office Experience (10+ years)
• Workday
• Human resources
• Financial Report Interpretation
• Data collection
• Taleo
• Microsoft Office
• Data Entry (10+ years)
• Leadership Experience (10+ years)
• Microsoft Word
• Presentation skills
• Financial Statement Preparation
• Microsoft Outlook
• Banking (5 years)
• HRIS
• Research
• Financial planning
• Financial Analysis
• Google Suite
• Sales Experience
• Customer Service (10+ years)
• ADP
• inventory
• Microsoft Powerpoint
• Interviewing
• Accounts Payable (8 years)
• Training & Development
• Office Management
• Forecasting
• Profit & Loss
• Bank Reconciliation
• Sage
• Fair Housing regulations
• HR sourcing
• Documentation review
• Marketing
• LIHTC
• Human resources 10
• Acute care
• Bookkeeping
• Word Processing
• Healthcare Management
• Employee Orientation
• Computer Literacy (10+ years)
• Hospitality Experience (10+ years)
• Employment & labor law
• Data management
• Customer service (10+ years)
• Team management
• HIPAA
• Google Docs
• Retail management
• Medical Collection
• Excel (5 years)
• Salesforce
• Inventory Management
• Sales
• Microsoft Word (10+ years)
• Training (10+ years)
• Operations (7 years)
• Windows
• Budgeting
• Interviewing (10+ years)
• General Ledger Accounting
• Payroll (5 years)
• Microsoft Dynamics GP
• Scheduling (7 years)
• Auditing
• Help desk
• Zendesk
• Medical Billing
• Accounting (5 years)
• Word (10+ years)
• Pricing
• Accounts Receivable
• Recruiting
• Computer skills
• Management
• Accounting Software
• Property leasing
• Retail Management (9 years)
• Clerical experience
• Conflict management
• Tax Experience
• Microsoft Excel
• Telemarketing
• Databases
• Typing
• Project management
• Supervising experience (10+ years)
• Property management
• Strategic planning
• Leadership
• Supervising experience
• Business development
• Process improvement
• Human Resources Management
• Benefits Administration
• Talent Acquisition
• SOX
• SAP
Certifications and Licenses
Professional In Human Resources
Certified Phlebotomy Technician
Senior Professional in Human Resources
Assessments
Work motivation — Proficient
September 2023
Level of motivation and discipline applied toward work Full results: Proficient
Call center customer service — Proficient
April 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Patient-focused care — Proficient
July 2023
Responding to patient concerns with sensitivity
Full results: Proficient
Working with MS Word documents — Proficient
April 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
April 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
July 2021
Influencing and negotiating with customers
Full results: Proficient
HR: Compensation & benefits — Proficient
June 2021
Knowledge of compensation and benefits programs
Full results: Proficient
Attention to detail — Proficient
September 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Recruiting — Proficient
February 2022
Managing the candidate sourcing and selection process Full results: Proficient
Real estate — Proficient
May 2023
Matching listings with specifications
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient January 2023
Planning and managing resources to accomplish organizational goals Full results: Proficient
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity Full results: Proficient
Principles of accounting — Proficient
April 2023
Preparing financial records according to federal policies Full results: Proficient
Customer service — Proficient
April 2022
Identifying and resolving common customer issues
Full results: Proficient
Recruiting — Proficient
July 2022
Managing the candidate sourcing and selection process Full results: Proficient
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Verbal communication — Proficient
January 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient July 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Warehouse shift leader — Proficient
July 2022
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Management & leadership skills: Planning & execution — Proficient September 2023
Planning and managing resources to accomplish organizational goals Full results: Proficient
Analyzing data — Proficient
January 2023
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Project timeline management — Proficient
April 2022
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Administrative assistant/receptionist — Proficient December 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient February 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient July 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Customer focus & orientation — Proficient
November 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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