Arielle Vincent

**** ***** ***** ********, ** ***09

832-***-****

ad395o@r.postjobfree.com

Dedicated and results-driven customer service professional with a proven track record of delivering exceptional support and building positive customer relationships. Strong communication skills, including active listening and effective problem-solving, have consistently translated into high levels of customer satisfaction and retention. Adept at adapting to new processes and technologies, with a commitment to providing empathetic and patient service. Seeking to leverage my expertise in the Customer Service position at Blue Cross Blue Shield to contribute to the company's reputation for outstanding client care and drive positive outcomes for clients and the organization.

PROFESSIONAL EXPERIENCE

Amazing Blaze Roseville, CA

Customer Service Specialist October 2021 – Present

●Acted as the first point of contact for customers, providing assistance, resolving issues, and answering inquiries via phone, email, and chat.

●Achieved an average customer satisfaction rating of 96% through active listening, empathy, and timely issue resolution.

●Assisted in training new team members and contributed to process improvement initiatives to enhance the customer experience.

●Maintained detailed records of customer interactions and utilized CRM software to manage and update customer information.

LAMJ Property Management Houston, TX

Administrative Assistant September 2009 – September 2013

●Managed office tasks, including answering phones, scheduling appointments, and maintaining office supplies.

●Assisted in organizing and executing corporate events, ensuring smooth logistics and high attendee satisfaction.

●Collaborated with team members to improve internal processes, resulting in increased office efficiency.

EDUCATION

Houston Community College

2005/2007

ADDITIONAL SKILLS

●Excellent verbal and written communication skills.

●Strong problem-solving and critical thinking abilities

●Knowledge of Ms. Word and Excel

●Exceptional organizational and time management

●Ability to work effectively in a team and adapt to new tools and systems quickly.

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