Facility Management Client Relationship
Resume:
CURRICULUM VITAE
Imran Ahamed
In-Charge Administration,
Operations, Facility
Management & Client
Relationship
ad392j@r.postjobfree.com
Personal Information
Nationality: Indian
Driving License: UAE & India
Willing to relocate
Employment Visa
Certifications
Advanced MS - Excel
MS – office
Power BI
Operations Management
Public Administration
Fire Safety Fundamentals
Languages Known:
English, Hindi, Kannada,
Urdu - Excellent
Arabic, Malayalam, Telugu
- Good
Russian, Farsi
- Working Knowledge
Awards
• Best DSF Store 2012 - 2014
Large Format – Jashanmal
• Service Excellence Team
Award – 2017 – Super General
Resume Summary
Multi-tasking and detail-oriented professional having 17+ years of UAE experience in Administration, Operations, Facility Management and Client relationship sector across different industries and awarded with service excellence prize in the organization. Flexible and hardworking with strong drive to succeed who is well versed in all aspects of achieving growth by managing a team which is including administration, operations, facility management, client relationship, Team management, marketing, training, recruitment, accounts, visual merchandising, Inventory management etc. Effectively motivate employees to perform excellently and fosters a team environment focused on group success. Strength
I am an enthusiastic and dedicated professional with an exceptional leadership quality who is able to develop and motivate team to achieve highest working standards, I can demonstrate a strong ability to manage projects from conception through to successful completion. A proactive individual with a logical approach to challenges, I perform effectively even within a highly pressurised working environment. Diplomatically resolve customer complaints and diffuse tension to ensure client retention. Academics
MBA Graduate in Retail Management
BBA Graduate in Marketing Management
Proficient in SAP, POS, Microsoft Office, outlook, English typing etc. Personal Attributes
Team Player
Multi-tasking
Adaptive to change
Self-motivated
Result oriented
Consistent on duty
IT and communication expertise
Professional skills
Extensive experience in multiple industries.
Resourcefulness & commercial awareness.
Excellent vocabulary and time management skills.
Coaching and friendly style of management.
Service oriented skills.
Decision-making and problem solving.
Leadership and interpersonal skills.
Target oriented professional
Reports preparing and math skills.
Managing fixed assets.
Maintaining excellent workplace standards
Social media and marketing.
Organization and project management.
Work Experience (U A E) :
Company Name: Super General Company (member of Albatha retail & home products group) Current Location: Super General, Abu Dhabi.
Position Held: In-Charge Administration, Operations, Facility Management & Client Relations Date: November 2017 – Current
Major responsibilities:
Responsible for all administration, operations, facility management and client relationship affairs within assigned territory.
Takes ownership of company’s policy and procedures, cores and operating values and ensure their implementation.
Record keeping and maintaining confidentiality and integrity of all information and records.
Training new employees on administrative procedures, company policies and performance standards.
Compile joining reports of the newcomers and maintain proper filing records, preside introductory classes to new coming employees, Address day to day employees’ queries and grievances within assigned territory.
Preparation and submission of monthly petty cash expenses report to finance department for re- imbursement purpose.
Managing office flow to provide clean, safe and friendly environment.
Maintain a well-groomed pleasant personal and team appearance at all times. Maintain highest workplace standards at all times.
Employed a results-driven approach and exceptional knowledge of office management software to increase office efficiency by 12%.
Compiled and distributed reports and contracts, auditing date prior to shipping to promote accuracy.
Managing budgets - Assist to track all (controllable) expenses and ensure these remain within the agreed budget. Maintaining detailed records of supplies and office equipment use to budget and make orders for new supplies.
Slashed cost of office supplies by 15% through negotiating prices with suppliers and maintain appropriate stock levels to avoid shortages.
Control all office expenses and costs for 100+ employees, including quarterly reports metrics for travel, expenses and housing.
Create distribution agreement for the CEO in compliance with legal policies and procedures while sorting and distributing mails/calls to appropriate personnel.
Taking appropriate disciplinary actions against the wrong doer in account of violation of attendance procedures, habitual absenteeism, habitual late arrival, breach of employment contact, violating safety protocols, actions contradictory to prevailing law of the land.
Ensuring compliance with health and safety legislation, adhere to all the Health and safety procedures and local laws.
Verification of all administrative, operational, facility management related invoices within assigned zone.
Have managed team members’ Covid-19 (PCR) tests as per local government’s regulations.
Developed and implemented a well-organized filing system and introduced effective scheduling techniques which increased productivity by 47%.
Scheduling Medical fitness test for visa renewal, Emirates ID typing & Tawjeeh training for team members.
Liaising with Head office team, confidential at all times in connection with internal financial performance, company initiatives etc.
Recruiting, training, supervising and appraising staff - Coach team members how to pro-actively identify when a customer needs help and how to adjust their service style to suit the needs and requirements of each customer.
Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.
Monitoring and supervising the team, managing in-flow & outflow of staff.
Annual leave and staff replacement management in order to ensure smooth operations without hampering day to day operations and business.
Monitoring daily attendance along with extended hours.
Develop and maintain good relationship with vendors and suppliers for better productivity.
Occasionally organizing entertainment / recreational activities, iftar party for the team members along with the co-ordination of head office team.
Maintaining company facilities such as retail outlets, corporate offices, dealers’ offices, power retail premises, warehouse, service center, staff accommodation etc.
Managing all maintenance related work at company’s multiple facilities.
Planning pest control and sanitization for all the facilities within the assigned locations.
Supervise team to ensure the provision of clean drinking water at all facilities of the organization.
Constantly working on KPI’s – Sales per square feet, sales per Employee, average transaction value, unit per transaction, conversion rate, foot traffic, customer retention, customer satisfaction, inventory turnover, maintaining optimum stock level, gross margin return on Investment etc.
Present sales, revenue and expenses reports and realistic forecasts to the management team.
Identify emerging markets and market shifts while being fully aware of new products and competition status.
Maximizing profitability and setting/meeting/exceeding sales targets.
Lead by example to demonstrate high level of client interaction and service.
Interacted with customers by phone, email or in-person to provide information.
Achieve growth and hit sales targets by successfully managing the team.
Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence.
Answered multi-line phone system, routing calls, scheduling appointments, delivering messages to staff and greeting visitors.
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. Achieve growth and hit sales targets by successfully managing the team.
Ensure till systems are fully operational at all times and notify the IT help desk/project help desk for any unsolved issues.
Where required, organize and delegate work activities to the team and give constructive feedback to them.
Consistently demonstrate and coach the team to acknowledge, welcome and greet all customers in a warm and friendly manner, complete all steps to close the sale successfully.
Dealing with customer queries and complaints - Build strong and effective relationships with the customers in order to deliver exceptional service and develop extensive loyal customer database.
Preparing promotional materials and displays - Be aware of in store promotions and communicate these clearly to any customer in order to maximize the sales.
Ensure stock deliveries are swiftly processed and presented on the sales floor according to the Brand/Visual guidelines.
Maintain stock level and assist in preparing the store for stock take, be alerted to avoid stock loss or theft incidents within the store. Maintaining statistical and financial records, overseeing pricing and stock control.
To be able to clearly highlight the features and benefits of all the products to customers including technical terms like material, composition, care labels etc., and ensure the team is well trained with regards to this requirement at all times.
Company Name: Super General Company (member of Albatha retail & home products group) Current Location: Super General, Abu Dhabi.
Position held: Sales Manager cum Senior Retail Store Manager Date: November 2015 – October 2017
Major responsibilities:
Achieve growth and hit sales targets by successfully managing the team.
Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence.
Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. Achieve growth and hit sales targets by successfully managing the team.
Present sales, revenue and expenses reports and realistic forecasts to the management team.
Identify emerging markets and market shifts while being fully aware of new products and competition status.
Constantly working on KPI’s – Sales per square feet, sales per Employee, average transaction value, unit per transaction, conversion rate, foot traffic, customer retention, customer satisfaction, inventory turnover, maintaining optimum stock level, gross margin return on Investment etc.
Maximizing profitability and setting/meeting/exceeding sales targets.
Recruiting, training, supervising and appraising staff - Coach team members how to pro-actively identify when a customer needs help and how to adjust their service style to suit the needs and requirements of each customer.
Where required, organize and delegate work activities to the team and give constructive feedback to them.
Consistently demonstrate and coach the team to acknowledge, welcome and greet all customers in a warm and friendly manner, complete all steps to close the sale successfully.
Lead by example to demonstrate high level of customer interaction and service. Maintain a well-groomed pleasant personal and team appearance at all times. Maintain highest retail standards on the sales floor at all times.
Dealing with customer queries and complaints - Build strong and effective relationships with the customers in order to deliver exceptional service and develop extensive loyal customer database.
Preparing promotional materials and displays - Be aware of in store promotions and communicate these clearly to any customer in order to maximize the sales.
Ensure stock deliveries are swiftly processed and presented on the sales floor according to the Brand/Visual guidelines.
Managing budgets - Assist to track all (controllable) store expenses and ensure these remain within the agreed budget.
Maintain stock level and assist in preparing the store for stock take, be alerted to avoid stock loss or theft incidents within the store. Maintaining statistical and financial records, overseeing pricing and stock control.
To be able to clearly highlight the features and benefits of all the products to customers including technical terms like material, composition, care labels etc., and ensure the team is well trained with regards to this requirement at all times.
Ensuring compliance with health and safety legislation, adhere to all the Health and safety procedures and local laws.
Ensure till systems are fully operational at all times and notify the IT help desk/project help desk for any unsolved issues
Liaising with Head office team, confidential at all times in connection with internal financial performance, company initiatives etc.
Company Name: Jashanmal National Company - Dubai
Outlet Name: Jashanmal Departmental Store - MOE, DFC, MCC, AGC & Sahara Branch Position held: Retail Store in charge (large format) Date: October 2011 – October 2015
Major responsibilities:
Constantly working on retail KPI’s – Sales per square feet, sales per Employee, average transaction value, unit per transaction, conversion rate, foot traffic, customer retention, customer satisfaction, inventory turnover, maintaining optimum stock level, gross margin return on Investment etc.
Maximizing profitability and setting/meeting/exceeding sales targets.
Acknowledge, welcome and greet all the customers in a warm and friendly manner.
Coach team members how to pro-actively identify when a customer needs help and how to adjust their service style to suit the needs and requirements of each customer.
Lead by example to demonstrate high level of customer interaction and service.
Build strong and effective relationships with the customers in order to deliver Exceptional service and develop extensive loyal customer database.
Be aware of in store promotions and communicate these clearly to any customer in order to maximize the sales.
Consistently demonstrate and coach the rest of the team to complete all steps until the point customer process.
Ensure stock deliveries are swiftly processed and presented on the sales floor according to the Brand/Visual guidelines.
To be able to clearly highlight the features and benefits of all the products to customers including technical terms like material, composition, care labels etc., and ensure the team is well trained with regards to this requirement at all times.
Maintain stock level and assist in preparing the store for stock take.
Maintain highest Retail standards on the sales floor at all times.
Adhere to all the Health and safety procedures and local laws.
Ensure till systems are fully operational at all times and notify the IT help desk for any unsolved issues.
Be alert to avoid stock loss or theft incidents within the store.
Assist to track all (controllable) store expenses and ensure these remain within the agreed budget.
Where required, organize and delegate work activities to the team and give constructive Feedback.
Maintain a well-groomed/pleasant personal and team appearance at all times.
Confidential at all times in connection with internal financial performance, company initiatives etc. Company Name: BTC Group International
Outlet name: Bugatti, Otto Kern etc.
Position held: Retail Store in charge
Date: March 2007 to September 2011
Major responsibilities:
Monitor and maintaining inventory record.
Make necessary reports to superiors.
Develop and execute the Sales plans.
Competition analysis.
Convincing the customers to buy our products.
Assist customer enquiries such as garments material fitting styles and ways of washing garments.
Handling the cash.
Make sure that the displays are well organized
Maintain the cleanliness of the area.
Achieve the Sales target.
Company Name: BTC Group International
Outlet name: Gio Ferrari, Marco Barocco etc.
Position held: Retail Sales
Date: August 2006 to February 2007
Major responsibilities:
Convincing the customers to buy our products by explaining product specifications, benefits and advantages.
Assist customer enquiries such as garments material fitting styles and ways of washing garments.
Handling the cash.
Monitor and maintaining inventory record.
Make sure that the displays are well organized
Maintain the cleanliness of the area.
Make necessary reports to superiors.
Achieve the Sales target.
Develop and execute the Sales plans.
Competition analysis.
Work Experience (India):
August 2005 to July 2006 worked as assistant merchandiser in H.L.L (H.U.L). Declaration:
I hereby declare that the information given above is true to best of my knowledge.
(IMRAN AHAMED)
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