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Keisha Ray

**** *** *** *****

St. Petersburg, Fl 33713

727-***-****

813-***-****

ad390e@r.postjobfree.com

Objective

Hardworking, dedicated person that believes a team player attitude will take you to the top. Extensive background with successful retail management and operation multi unit processes. Numerous awards that showcase my personality and dedication to the company I work for, the teammates I work with and the customers I serve.

Employment History

Team Lead - Hardlines Wal-mart

12/2020 - Present

● Leads team associates effectively by prioritizing and delegating daily workloads; ensuring processes are executed effectively; setting clear expectations; communicating goals; maintaining open dialogue with team associates; ensuring compliance with company policies and procedures; and participating in the hiring, promotion, coaching, training, and evaluation of associates.

●Support the achievement of financial goals by communicating and collaborating with other team leads and store management on business objectives.

District Manager Club Demo Services (Costco)

03/13/2017- 04/04/2020 (Covid-19 layoff) Florida and Alabama

●Maintained 16 Costco warehouses in Florida and Alabama to ensure each event manager had a minimum of 50 part time workers, overseeing a total of 650-700 employees in a multi unit atmosphere. Ensure the demo (sample) team was following state and national food safety code while achieving above company standards regarding payroll, mystery shops, audits and HR compliance .

●Sales volume from each unit added $1.8 to $2.5 million dollars per year to each location for Costco.

Store Manager Aldi Grocery

04/2014 - 03/01/2017 Tampa, Florida

Store manager responsible for all operations which included interviewing, scheduling, payroll, merchandising, presentation, excellent customer relations, problem solving, loss prevention and all financial reporting.

●Lead, supervise, assign and direct all store activities (grocery,produce,meat market and front end). Assist customers and handle all customer relations while promoting a positive shopping experience.

●Price and stock all merchandise including resets with regular, promotional and seasonal items.

●Manage all office administration to ensure compliance with company policies. This included HR issues, record keeping, payroll and sales forecasts.

Operations Director HEB Grocery Company

2/2006 – 1/2014 Austin,Texas

● Store manager responsible for $1.8 million dollar weekly operation which included interviewing, scheduling, payroll, merchandising, presentation, excellent customer relations, problem solving, loss prevention and all financial reporting.

●Responsible for coaching 400 partners at this single location.

Attend and contribute to the community by attending the Chamber of Commerce, HEB Emergency Response team and Spirit corps regarding the growth, activities and community needs in Austin and surrounding cities.

Promoted very quickly from hourly partner, lead, SORM training program, Drugstore / GM Manger, SORL training program, Assistant Store director to the current position of Operations Director at HEB Plus.

Account Manager / Area Manager Daymon Worldwide / P.D.S.

2/2001-2/2006 Houston, Texas

•Establish and maintain effective relationships and communications with all store personnel and educate them to the benefits of private label products. Meet with store personnel (store manager, department managers, etc.) on agreed upon schedule. Keep store personnel up to date on all private label brand activity: new items, price changes, advertising, surveys, promotional activities, etc.

•Responsible for 40 HEB stores within the meat market department in Texas and Louisiana. This included all resets and special events, product launches and promotions.

I was then promoted to the demo division of Daymon as an area manager for Pro Demo Services.

•Area manager for product demonstration company within HEB Grocery Company. Responsibilities included recruiting, interviewing, hiring and training employees, planning assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. Developed my team through coaching, mentoring, influencing and leading by example. Control inventory by performing monthly status reviews for each store in the respective area, stock balancing and creating then executing store promotions. Ensured compliance with audit preparation at each store. Determined operational needs of the area and developed/implemented processes to continuously grow the demonstration business.

•Completion percentage was increased within my territory from 56% to 98.9% while overseeing 85 employees.

Account Salesperson / Merchandiser Gourmet Award / Tree of Life

4/2000-6/2001 Houston, Texas

•Sold product by suggesting new items and new placements; presenting promotional opportunities and displays to store management, suggesting items for cross merchandising. Identified and pursued opportunities to increase sales of current and new items. Merchandising includes checking in orders, writing orders/credits, placing new items into distribution, removing items from distribution and setting sections of product with and without a pre planned schematic in both new and existing stores.

•Had responsibility for receiving product and or stocking shelves while supervising 20 employees. Opened the first Central Market store for HEB grocery stores in Houston. Area of operations included 75% of the grocery department within Central Market.

Executive Assistant Manager Eckerd Drugs

5/1997-4/2000 Austin, Texas

•Lead, supervise, assign and direct all store activities (front end, photo, pharmacy, general store and cosmetics). Assist customers and handle all customer relations while promoting a positive shopping experience.

•Price and stock all merchandise including resets with regular, promotional and seasonal items.

•Manage all office administration to ensure compliance with company policies. This included all HR issues, record keeping, payroll and sales forecasts.

Awards

•2010 - Women of Distinction

•2007,2009,2012,2013 - Spirit of HEB Award

•2010, 2012 - David Ashworth Community Service Award

•2009, 2011 - Bob Brandt Customer Service Award

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