Alicia Poulter

Kalamazoo, MI *****

ad38zc@r.postjobfree.com

+1-269-***-****

Work Experience

Quality Control Technician

Interkal - Kalamazoo, MI

October 2022 to Present

• Carry out quality assessment measures of all the products ready to be shipped and incoming raw materials.

• Take a thorough look at the plans, specifications, and blueprints to understand the product requirements.

• Reject all the incoming raw materials that fail to meet quality expectations and report the issue to the concerned department at the earliest.

• Resolving quality-related issues and adhering to deadlines.

• Providing training to the quality assurance team.

• Design an efficient design protocol that can be used across all domain

• Prepare documentation of the inspection process, which includes detailed reports and performance records

• Recommend improvement measures to the production process to ensure quality control standards are met

• Guide the production team about the quality control issues to enhance the quality of the product

• Monitor customer satisfaction levels

• Monitor the production phase at various levels

• Doing data analysis and interpretation to locate and fix quality issues.

• Executing the process of developing and putting into effect methods and policies for quality control to guarantee conformity with industry standards and norms.

• Monitoring the production processes and providing suggestions to enhance the work's quality and efficiency.

• Instructing the production teams and other staff for various processes and methods of quality control.

• Performing audits and assessments of quality control procedures to locate improvement areas and recommend process modifications.

• Working with other divisions within the organisation, such as production and engineering, to ensure that quality control procedures are included in every facet of the business.

• Staying abreast of developments and trends in the industry to spot chances for innovation and improvement in quality control procedures.

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Quality Control Inspector

Borough’s LLC - Kalamazoo, MI

April 2021 to October 2022

• Inspects and approves incoming materials by confirming specifications, conducting visual and measurement tests, and rejecting and returning unacceptable materials.

• Inspects in-process production by confirming specifications, conducting visual and measurement tests, communicating required adjustments to production supervisor.

• Approves finished products by confirming specifications, conducting visual and measurement tests, returning products for re-work, and confirming re-work.

• Documents inspection results by completing reports and logs, summarizes re-work and waste, and inputs data into database.

• Keeps measurement equipment operating by following operating instructions and calibration requirements, and calling for repairs.

• Maintains safe and healthy work environment by following standards and procedures, and complying with legal regulations.

• Updates job knowledge by participating in educational opportunities and reading technical publications.

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Customer Service Representative

Eimo Technologies - Vicksburg, MI

August 2020 to April 2021

• Assures that all requirements are met in a timely manner through interaction with the following departments, on a consistent basis: Purchasing, Shipping, Scheduling, Quality, Engineering, Estimating, Materials and Accounting.

• Performs all aspects of the job to provide complete customer satisfaction.

• Responds professionally to all various customer needs and issues within 48 hours of request.

• Responds professionally to all various customer needs and issues within 48 hours of request.

• Communicates customer feedback to appropriate departments

• Processes, maintains and monitors customer orders to insure 100% on time delivery.

• Forwards all customer quality concerns to the quality assurance department. Represents the customer internally by advocating all customer concerns.

• Enforces the pricing policy.

• Assures all quality procedures are followed.

• Prioritizes daily work schedule accommodating customer service.

• Ensures smooth transition of routing customer and internal documents to the appropriate functional areas.

• Responds to all production, sampling and invoicing.

• Interacts with sales on a regular basis.

• Handles all customer issues, which means working with all departments, to insure customer needs are met.

• Interacts with sales on a regular basis.

• Follow and complies with safety procedures and requirements. Production Associate

XL Machine - Three Rivers, MI

February 2019 to August 2020

• Strong production projections.

• Knowledge of safety procedures.

• Excellent communication skills.

• Ability to work as part of a team.

• Very good eye for detail.

• Proactive problem solver.

• Patience and the ability to remain calm in stressful situations.

• The ability to operate and control equipment.

• To be flexible and open to change.

• Physical skills like strength and coordination.

Production Team Leader

TH Plastics - Mendon, MI

October 2018 to February 2019

1. Create an inspiring team environment with an open communication culture. 2. Set clear team goals.

3. Delegate tasks and set deadlines

4. Oversee day-to-day operation

5. Monitor team performance and report on metrics. 6. Motivate team members

7. Discover training needs and provide coaching.

8. Operate metal and plastic molding and casting machines. 9. Mold and cast plastic or thermal plastic parts. 10. Improve and cost reduction.

11. Develop and document manufacturing instructions and data sheets. 12. Illuminate production of defective parts and products. 13. Inspect products for surface defects and flaws. 14. Grain scraps in the powder.

15. Cut off excess parts from the product

16. Quality control.

17. Keen eye for detail.

18. Able to follow all the safety

Purchasing Assistant

Lori kohlor - Kalamazoo, MI

July 2016 to October 2018

1. Negotiate contracts with vendors

2. Develop profitable purchasing strategiesPurchasing all supplies 3. Monitor stock levels

4. Prepare purchase orders

5. Prepared client invoices for payment

6. Processed requisitions and purchase orders

7. Communicate with bases and clients

8. Followed up by verifying delivery dates

9. Review supplies to ensure quality

Operation Team Lead

Waste Management - Illinois

March 2012 to July 2016

• Reviews and evaluates work to ensure quality, timeliness and ensures quality control in adherence to policies and procedures.

• Supervises daily production; enters finished goods into inventory.

• Supervises production staff and workflow and assignments toward the achievement of operational goals.

• Oversees operations personnel needs including coaching, training, and evaluating employee performance.

• Creates and submits weekly and month end reports to senior management. Education

General educational development in All

August 2003 to May 2004

Skills

• Quality control (5 years)

• Inventory control (5 years)

• Microsoft Excel (2 years)

• Quality Inspection

• Customer service (2 years)

• Corrective Action Report (3 years)

• Strong attention to detail and analytical skills (5 years)

• Strong communication and interpersonal skills (2 years)

• Ability to work independently and as part of a team (7 years)

• Experience with quality control procedures and techniques (4 years)

• Familiarity with regulatory requirements related to quality control and quality assurance (5 years)

• Ability to read and interpret technical drawings and specifications (4 years)

• Familiarity with inspection equipment and tools (4 years)

• Proficient in verbal and written communication skills (2 years)

• Communication skills (7 years)

• Multitasking (7 years)

• Project management skills (4 years)

• Problem solving skills (7 years)

• Solid organizational skills (1 year)

• knowledge of market research (1 year)

• Problem Solving Skills (5 years)

• Time management (5 years)

• Negotiating skills (1 year)

• Analytical skills (1 year)

• Technical skills (1 year)

• Root cause analysis (1 year)

• First Piece Checks (4 years)

• Quality audits (4 years)

• Quality inspection (4 years)

• Approve products for production (3 years)

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