Cassandra Childs Bloomington, MN ***** • LinkedIn

ad38yv@r.postjobfree.com • 612-***-****

PROJECT & OPERATIONS MANAGEMENT

Enthusiastic and detail-oriented professional, committed to driving revenue growth through innovative sales strategies and impactful event execution and leading high-performing teams to deliver memorable experiences. Astute at coordinating outlet menu design, streamlining food and beverage operations, and maintaining exceptional customer service. Ability to develop national event sales marketing plans, define budgets, and successfully execute events. Highly capable of identifying growth opportunities, implementing corrective initiatives, and preparing progress reports. Dedicated to delivering high-quality sales materials, minimizing expenses, and maximizing profitability. Capacity to ensure optimal inventory levels within safe environments. Strategic leader with talent for recruiting, training, and mentoring teams to enhance guest experience and achieve targets. Proficient at prioritizing performing tasks with utmost professionalism. Areas of Expertise

• Operations Management

• Strategic Planning

• Event Management

• Sales & Marketing

• Cost Reduction

• Revenue Generation

• Brand Recognition

• Team Leadership & Development

• Customer Service Management

Career Experience

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Urban Wok – Multiple Locations Sep 2018 – Present

New Store Operations Director

Plan, develop, and implement advertising and branding initiatives for in-store promotions, B2B, and B2C materials. Boost brand awareness by targeting desired audience. Create attractive and effective marketing strategy with clear vision in strict adherence to brand guidelines. Facilitate successful inspections by maintaining up-to-date operation manuals and training guides in pure alignment with statewide and regional protocols. Improve productivity of franchisees and team members through statewide training, coaching, and mentoring programs.

● Generated revenue stream by designing and selling branded employee uniforms as merchandise branded specifically to each location.

● Creating a detailed training implementation for all new management and franchise owners to focus on the importance of core values, team building, step-by-step growth and mentoring programs to uphold retention rates, empower staff, and create an aligned positive morale.

● Maximized reach within allocated budgets by formulating and implementing impactful marketing and social media content strategies across all channels to create brand awareness and promote brand loyalty.

● Met budgetary constraints and ensured optimal inventory levels by developing and executing strategic ordering processes throughout all stores to improve that bottom line based on location.

● Grew business from one store to now over 6 operating stores and created partnerships with suppliers/contractors to provide guidance for every store opening by using project management tools to streamline the franchisees experience and save them time and money.

● Creating training manuals and guidelines for attaining positive guest feedback and increased customer loyalty by implementing franchise loyalty content across all stores and driving the importance of attentiveness to feedback responses in a timely manner.

Epic Event Rental – Eden Prairie, MN April 2016 – Sep 2018 Sales Representative / Event Coordinator

Managed store operations and ensured efficient client events execution by leveraging in-depth knowledge of products and services to enhance customer experiences. Thrived under pressure during peak event periods, showcased excellent time management skills, and contributed to meeting tight deadlines with focused and determined approach.

● Ensured seamless and successful event completions by overseeing entire event process from planning to execution and paying meticulous attention to detail.

● Heightened brand awareness, built and nurtured lasting relationships with clients, and increased loyalty by collaborating with creative team for bridal events and tradeshows. Tavern Grill – Arden Hills, MN April 2013 – Nov 2016 Front of House Manager

Oversaw office and Front of House supply orders, ensuring optimal inventory levels while adhering to budget constraints. Assured optimal scheduling for efficient staff utilization and smooth operations. Maintained secure working environment by addressing and controlling theft.

● Generated substantial revenue stream for statewide restaurants by coordinating numerous events and playing pivotal role in original build of catering division.

● Exceeded sales targets, increased revenue, and ensured unparalleled customer experience by incentivizing and motivating staff and creating positive work environment by empowering personnel to become knowledgeable. CCJeanArtistry LLC – Saint Paul, MN Sep 2010 – Present Owner

Attracted diverse customer segments seeking various services, such as bridal parties, print, runway, and commercial projects by devising and executing several campaigns and promotions. Enhanced service offerings by obtaining relevant licenses and training in hair and makeup for provision of top-notch and specialized services.

● Optimized clientele base and increased recognition in industry by developing strategic self-branding techniques. Additional Experience

Event Supervisor, D’Amico Catering – Minneapolis, MN Service Representative, Buffalo Wild Wings – Apple Valley, MN Administrative Assistant, LifeSpa & Hair – Woodbury, MN Education

Bachelor of Arts in Marketing & Project Management Metropolitan State University – Saint Paul

Associate of Arts in Science, Cosmetology

Century College – White Bear Lake

Licenses & Certifications

CAPM Certificate - Takoda institute

Bartender Certificate, MN School of Bartending

Professional Development, Cosmetology License, Century College Freelance Makeup Artist Certificate, Faces Etc. Freelance Makeup Artistry School

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