IMANI BARON

Mattapan, MA ***** 857-***-**** ad38yr@r.postjobfree.com

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

13 year background in the

finance industry

Investment Operation Certificate

from Year Up Boston, MA.

Ability to operate cash register,

office equipment, use hand tools,

and perform light maintenance

Advanced in Microsoft, Word,

Outlook, Excel, and Power Point

Valid MA driver's license with

clean RMV record

EXPERIENCE

10/2023 - Current Building Maintenance Worker

Mass General Hospital Boston, MA

Performed routine maintenance and repairs to ensure building systems are operating at peak efficiency.

Performed general cleaning tasks such as sweeping, mopping, dusting and waxing floors.

Assisted in the installation, repair, and replacement of various components such as doors, windows, locks, plumbing fixtures, electrical wiring, wall coverings and flooring.

Repaired broken furniture and equipment by replacing parts or making adjustments.

Responded quickly to emergency situations related to malfunctioning equipment or safety hazards.

Repaired minor plumbing issues such as clogged toilets and leaking faucets.

08/2023 - Current Ambulance Dispatcher

Spaulding Rehabilitation Hospital Cambridge, MA

Received and processed emergency calls from the public, determined nature of call and dispatched appropriate personnel. Monitored status of ambulances and ensured that appropriate resources were available to meet patient needs.

Maintained accurate records of all incoming calls and dispatches. Coordinated with medical staff to ensure proper treatment was provided in a timely manner.

Provided quality customer service by responding promptly to inquiries, complaints, and requests for assistance.

Prepared daily reports summarizing activities such as number of calls received and dispatched vehicles.

09/2022 - 08/2023 Practice Assistant

Mass General Brigham Primary Boston, MA

Assisted with the preparation of patient charts for upcoming appointments.

Provided administrative support to physicians and other healthcare staff. Greeted patients upon arrival, collected medical history, and verified insurance coverage.

Scheduled appointments, answered phones, and responded to emails in a timely manner.

Processed payments and maintained financial records related to billing and collections.

Managed daily operations including filing paperwork, managing calendars, and scheduling meetings.

11/2022 - 12/2022 Unit Coord

Boston Medical Center Boston, MA

Provided support and guidance to nursing staff on patient care issues. Coordinated patient transfers between units and other facilities. Performed daily rounds with physicians to monitor patient progress. Monitored quality assurance activities within the unit, including chart audits and clinical performance improvement initiatives. Acted as a liaison between hospital departments, medical staff, families, and community agencies regarding patient care issues. Backed up floor staff by keeping patients' rooms clean and orderly. 05/2022 - 10/2022 Emergency Room Unit Coordinator

Mount Auburn Hospital Cambridge, MA

Assisted in the coordination of patient care and services for Emergency Room patients.

Developed, maintained, and updated patient records with accurate information.

Monitored medical supplies and equipment to ensure availability for emergency situations.

Performed triage duties by assessing incoming patient acuity levels and determining appropriate treatment areas.

Communicated effectively with hospital staff, physicians, and families regarding patient status and care plans.

Coordinated physician orders for tests, treatments, medications. for Emergency Room patients.

02/2008 - 10/2022 Pricing Analyst

State Street Corp Quincy, MA

Identified and analyzed pricing trends to inform strategic decisions. Created pricing models to evaluate potential customer segments. Developed and maintained databases of competitor prices. Collaborated with sales team to develop pricing strategies for new products.

Monitored market conditions, industry trends, and customer feedback to determine pricing levels.

Analyzed customer requirements to ensure competitive and profitable pricing structures.

08/2021 - 05/2022 Dispatch Operator

Cambridge Health Alliance Somerville, MA

Monitored radio frequencies for incoming messages and responded accordingly.

Received emergency calls from the public and dispatched appropriate personnel to respond.

Updated records of personnel activities in a computerized database. Maintained communication logs and prepared reports as required by management.

Resolved conflicts between staff members over scheduling issues or priorities.

Monitored dispatch board and adjusted call priorities regularly based on caller needs.

11/2020 - 05/2022 Hospital Security Officer

RSIG Security Boston, MA

Conducted rounds of hospital premises to ensure safety and security measures were being met.

Inspected entrances, exits, and other areas for potential security risks. Enforced hospital regulations regarding visitors, personnel, and vehicles. Provided escorts for staff, patients, and visitors as needed. Managed access control systems including CCTV surveillance cameras. Documented all security incidents in an incident report form. 11/2020 - 02/2021 QC Supervisor

Blue Cross Blue Shield Quincy, MA

Ensured that all personnel were trained on proper quality control procedures and standards.

Monitored access control systems, CCTV footage, and alarm systems. Participated in weekly meetings with management team to discuss any security concerns or updates.

Supervised property entrances and exits and monitored employee safety. Managed security staff schedules for shifts, minimizing overtime costs. Conducted site reviews and security audits and made recommendations to management based on findings.

08/2020 - 12/2020 Overnight Weekend Material Handler Beth Israel Hospital Boston, MA

Received and distributed incoming materials to designated areas. Inspected materials for any damages or defects upon receipt. Organized warehouse shelves, racks, and bins for proper storage of materials.

Logged unit quantities and entered data into inventory database. Used scanners to track parcel information, condition or receipt. Maintained accurate inventory records of all received items. 04/2017 - 08/2020 Security / Concierge

Nahanton Woods Newton, MA

Greeted visitors and guests, provided information, and directed them to their destination.

Monitored surveillance equipment to identify potential security risks or safety concerns.

Conducted patrols of designated areas on foot or in a vehicle to ensure the safety of personnel and property.

Assisted with emergency response procedures during incidents such as fire alarms or medical emergencies.

Issued badges, visitor passes, parking permits, keys. as required by company policy.

Performed routine administrative tasks such as filing incident reports or updating logs and records.

03/2020 - 07/2020 Concierge

Vista Jamaica Plain, MA

Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.

Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.

Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms. Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor. Maintained a professional presence at the front desk area by adhering to dress code standards.

Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.

11/2019 - 03/2020 Telephone Screener DCF After Hours Judge Baker Children Center Roxbury, MA

Conducted interviews with potential participants in order to determine eligibility criteria.

Performed phone screenings to assess the suitability of candidates for research studies.

Maintained accurate and up-to-date participant databases, including demographic data and contact information.

Work collaboratively with experienced supervisors to assess the urgency of each call.

Respond to calls from individuals reporting concerns about a child or children at risk or abuse and/ or neglect or a child who is missing. Provides an intensive and comprehensive initial training initial training program followed by monthly workshops on a variety of topics related to our work.

08/2018 - 11/2019 BWH Police & Security Dispatcher Brigham and Women Faulkner Hospital Boston, MA

Monitored CCTV surveillance systems and responded to alarms. Assigned security personnel to various posts, ensuring adequate coverage of the premises.

Assisted with access control by verifying visitors' identification and granting access as necessary.

Communicated regularly with security personnel to ensure safety protocols were followed.

Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.

Provided customer service assistance to guests visiting the property, answering questions about services or facilities available onsite. 03/2019 - 09/2019 Customer Service Rep Weekends

C &W Services Boston, MA

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Tracked orders from start to finish to ensure timely delivery of goods or services.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

08/2018 - 11/2018 Weekend Security

50 Post office Square Boston, MA

Conducted daily security patrols of assigned areas. Responded to alarms, emergencies, and disturbances. Observed surveillance cameras for any suspicious activity or intruders. Assisted with searches of personnel, vehicles, packages. Provided escorts for employees entering and exiting the building after hours.

Provided friendly and professional assistance to employees, visitors and customers.

02/2018 - 07/2018 G4S Security

Hope Lodge Brookline, MA

Monitored surveillance cameras and responded to suspicious activity. Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.

Responded to alarms and conducted investigations as required. Confirmed visitor identification prior to granting entry into the building. Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.

Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.

07/2016 - 07/2018 Securitas

Fox 25 Dedham, MA

Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Displayed strong telephone etiquette, effectively handling difficult calls. Exceeded customer satisfaction by finding creative solutions to problems. Monitored security cameras and conducted regular patrols to ensure safety of premises.

Maintained log book entries for all incidents that occurred on duty. 02/2017 - 11/2017 Dispatch Security

Northeast Security Boston, MA

Performed daily security checks of the premises and monitored CCTV surveillance systems.

Ensured safety protocols were followed by staff and visitors, including conducting regular patrols of the facility.

Assisted in maintaining a secure environment for customers, employees, and visitors while on duty.

Conducted investigations into incidents reported to Dispatch Security Officer.

Responded to emergency calls from personnel within the facility and dispatched appropriate personnel to respond as needed. Prepared detailed reports after each incident or shift completed. 02/2017 - 05/2017 Dispatch Security

New Bridge on the Charles Dedham, MA

Performed daily security checks of the premises and monitored CCTV surveillance systems.

Ensured safety protocols were followed by staff and visitors, including conducting regular patrols of the facility.

Assisted in maintaining a secure environment for customers, employees, and visitors while on duty.

Conducted investigations into incidents reported to Dispatch Security Officer.

Responded to emergency calls from personnel within the facility and dispatched appropriate personnel to respond as needed. Maintained records of all incidents that occurred during shifts. 02/2016 - 07/2016 Model Sales Home Greeter

Toll brothers Canton, MA

Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases. Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases. Coordinated appointments to show homes to prospective buyers. Promoted property sales through advertisements, open houses and participation in multiple listing services.

Planned and coordinated open house events to move properties. Responded promptly to client inquiries via phone or email. 10/2014 - 12/2014 Scheduler

Partners Home Care Braintree, MA

Schedule nurses and PT for patients, cancel schedule, Epic, calling patients daily making sure there ok or in need of a nurse Developed and maintained scheduling procedures to ensure timely completion of projects.

Maintained accurate records of all tasks completed by the team. Created and maintained employee schedules to ensure adequate staffing levels.

Maintained up-to-date records of staff availability, absences, holidays, vacations.

Entered information into system to update status reports. EDUCATION AND TRAINING

01/2008 Jeremiah E Burke

1 year program

Year up Boston

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