LEAH BULLARD

Administrative Specialist/Customer Service Professional

ad38yc@r.postjobfree.com 734-***-****

Customer Service Professional with over 9+ years dedicated to contributing towards administrative efficiencies, patient/customer support management, and quality. Professional skilled in a variety of hands-on skills including Microsoft Office, Web Denis, Quick Books and handling multiple phone line systems.

EXPERIENCE

KALITTA AIR 06/2022-10/2023

OPERATIONS ASSISTANT

Assisting the manager with operational issues, scheduling meetings and team building sessions as required, promptly answering the questions of staff and other stakeholders, providing excellent customer service, and maintaining relationships with vendors. Preparing and filing forms and other documents, taking inventory and ordering office supplies as needed, updating logs and order forms.

ADVANCED MEDICAL SOLUITIONS-01/2019-03/2020

INSURANCE VERIFICATION SPECIALIST

Engaged with customers, guided them to the DME products that best meet their needs, and established new customers. The initial point of contact for pre-sales customer inquiries, communication with patients/clients, and referral sources complied with all applicable company policies and procedures to meet JCAHO and company standards. Processed paperworkconfirmed tickets inputted new patient set-ups, and assembled charts, verified Medicare, Medicaid, and private insurance coverage information, provided service for all retail/walk-in equipment requests.

IHA MEDICAL 02/2017-01/2019

MEDICAL RECEPTIONIST

Greeted all individuals arriving at the office courteously, ensured their needs were met, obtained necessary patient registration information, and verified patient insurance eligibility. Prepared charts for visits, notified clinic staff of patients' arrival, accurately completed patient forms, collected payments, and ensured charges to the billing system. Scheduled appointments per office protocol.

WALGREENS SPECIALITY PHARMACY 10/2013-08/2016 PATIENT CARE COORDINATOR

Take and place medication orders, to ship and receive to patient's home and medical facilities, ensure patients receive the care they need, and that they understand their medical conditions, medications, and other instructions.

Provide technical support to patient's accounts, including add payment method, package and shipping inquires, and creating IT tickets for lost and stolen merchandise. Provide basic information assistance to patient regarding free drug care. Contact Outpatient offices to schedule and deliver medication.

EDUCATION

2007

HIGH SCHOOL DIPLOMA, YPSILANTI HIGH

General Studies, Arts

2023

ASSOCIATES IN APPLIED SCIENCE, WASHTENAW COMMUNITY COLLEGE

Business Office Administration (APBOAD)

SKILLS

•Computer Skills • Faxing,Filing,Organization

•Clerical Skills • Medical Terminology

•Medical Coding-ICD-10

2

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