Contact information

**** ********* *****, *******, ***** ad38y1@r.postjobfree.com 919-***-****

Professional summary

Receptionist with over 10 years of experience excels in front desk operations and customer support, demonstrating a proven track record of enhancing client satisfaction and operational efficiency. Skilled in CRM management, problem resolution, and implementing service improvements, leading to a 20% increase in customer satisfaction at Epixtar. Adept at communication and client relationship management, eager to apply expertise in a dynamic new environment to drive further success. Employment history

Customer support representative

Epixtar, Duluth,MN — Oct 2011 - Dec 2014

Inbound and outbound calls

Elevated customer satisfaction by 20% through expert support and problem resolution at Epixtar. Implemented a new CRM tool, enhancing data accuracy and customer follow-up efficiency at Epixtar. Championed a customer feedback initiative that informed service improvements, enhancing loyalty at Epixtar. Receptionist

Bluewater residential, Sacramento,CA — Aug 2015 - Sep 2021 Managed front desk operations in a residential setting, providing a warm and welcoming environment for guests. Efficiently handled incoming calls, demonstrating excellent communication and multitasking skills. Scheduled doctor appointments for clients, ensuring their health needs were promptly addressed. Solved scheduling conflicts and other issues, ensuring smooth operations and client satisfaction. Contributed to an increase in client satisfaction by providing exceptional customer service. Eager to leverage skills in fast-paced environments, ensuring high-quality work and meeting deadlines. Organized records and documents, enhancing the efficiency of front desk operations. Skills

CRM Management Customer Feedback Analysis

Data Accuracy Problem Resolution

Customer Loyalty Service Improvements

Efficiency Improvement Telephone Etiquette

Client Relationship Management Communication Skills Organizational Skills Multitasking

Conflict Resolution Appointment Scheduling

Warm Welcoming Front Desk Management

Fast-paced Environments Record Keeping

Problem Solving Attention to Detail

Customer Relations

Lashante Griggs

Receptionist

Negotiation Skills Creative Thinking