Myrna Marquez

Tampa, FL • 407-***-**** • ad38xj@r.postjobfree.com • Linkedin.com/in/myrnamarquez

PROFESSIONAL SUMMARY

Staff Management Office Operations Planning & Handling Documentation & Record-keeping

Dynamic professional with detail-oriented mindset and track record of 20+ years in optimizing operational efficiency and creating productive work environment. Well-versed in implementing strategic organizational systems and preparing and executing budgets. Demonstrated ability to oversee and manage all aspects of office, including administrative tasks and financial operations. Exceptional management and leadership skills, proven experience in leading and building teams. Strong communication and interpersonal abilities, fostering positive relationships with internal and external stakeholders.

Capacity to ensure accurate and timely financial reporting and compliance with relevant regulations and policies.

Poised to oversee accounts payable, account analysis, budgeting, accounts receivable, and payroll processing.

Passion for maintaining organized and up-to-date records of financial transactions and documentation.

Budget Planning & Execution

Staff Performance Optimization

Financial Operations Oversight

Organizational Skills

Administrative Procedures

Business Development

Equipment Maintenance

Proactive Problem-solving

Strategic Planning & Execution

Client Relationship Management

Data-Driven Decision-making Skills

Negotiation & Written Communication

Professional Experience

2019 to Present: MMA Group & MMA USA, Inc., Tampa, FL

Independent Agent

Establish and foster strong client relationships through effective communication and client-centric approach. Demonstrate expertise in navigating complex landscape of Medicare, simplifying information for clients, and enabling each individual to make informed decisions.

Empowered individuals aged 65 and above by providing personalized consultations on Medicare options, ensuring maximized benefits for all individuals.

Met sales targets by effectively promoting Medicare plans, contributing to overall success and growth of business

2019 to Present: Aflac (We Help Make the Unexpected a Little Easier), Tampa, FL

Independent Agent

Educate individuals on invaluable benefits of supplemental insurance, providing crucial insights into securing financial stability during unforeseen events, such as illness or injury.

Offered personalized consultations, guiding clients through Aflac's comprehensive range of insurance plans, including accident, short-term disability, cancer, hospitalization, critical, and life insurance.

Adhered to highest standards of professionalism and ethics, aligning with Aflac's commitment to excellence in customer service and insurance solutions.

Impacted lives of individuals and families by offering comprehensive insurance coverage that eased financial burden associated with unexpected challenges.

2014 to 2018: DoubleTree by Hilton, Orlando, FL

Executive Housekeeping Manager

Achieved budgetary objectives through meticulous inventory control, contributing to financial success of department. Implemented comprehensive inspection program, ensuring adherence to standards across all areas of hotel and maintaining consistently high level of cleanliness.

Revitalized operational management systems by implementing cost-effective strategies, resulting in substantial reduction in labor costs.

Spearheaded multi-million-dollar renovation project, elevating hotel's aesthetic appeal and guest experience.

Developed and executed strategic objectives, effectively managing budgets and forecasts, achieving financial goals.

Implemented rigorous quality controls and closely monitored key performance indicators, leading to heightened service standards and increased customer satisfaction.

Cultivated high-standard environment for 353 guests, guaranteeing unparalleled comfort and service.

Demonstrated leadership by preparing work schedules for 50+ employees, enforcing housekeeping standards, and conducting suite inspections to uphold cleanliness and quality.

2001 to 2013: Republic Airways, Orlando, FL

Flight Attendant

Demonstrated effective communication and interpersonal skills, addressing passenger needs and inquiries with customer-centric approach. Ensured safety and well-being of passengers by adhering to all aviation regulations and safety protocols.

Delivered exceptional in-flight service, fostering positive and enjoyable travel experiences for passengers.

Collaborated seamlessly with flight crew to maintain safe and organized cabin environment, contributing to overall success of each flight.

Additional Experience

Director of Housekeeping, Hilton, Orlando, FL

Executive Assistant to General Manager, DoubleTree by Hilton, Orlando, FL

Education

High School Diploma, General Studies, Adlai Stevenson High School

Certification

Train the Trainer, Hilton

License

215 License for State of Florida

Languages

English Spanish

Contact this candidate