Customer Service Representative
Resume:
Natividad Cabalona
San Bruno, CA
************@*****.***
PROFESSIONAL SUMMARY
Experienced sales expert with over 20 years in retail sales. I consistently meet or exceed sales goals, build strong connections with clients, and help the business grow. I understand what customers want and can find the right solutions for them. I'm great at talking to people and always put the customer first to make sure they're happy and keep coming back. Now, I'm looking for a new sales associate job where I can use my skills in a fast-paced company.
EDUCATION
St. Christopher Academy - La Union, Philippines 1976-1981
High School Diploma
University of Baguio – Baguio, Philippines 1981 -1986
Bachelor of Science in Education, Major in Home Economics
PROFESSIONAL EXPERIENCE
Stellar Group Company SFO Airport/ South San Francisco, CA 4/2018— 5/2019
Customer Service Representative
Welcomed customers with a friendly and approachable demeanor, actively engaging in conversations to understand their needs and preferences.
Provided outstanding customer service to travelers and visitors at San Francisco Airport's Stellar Gift Shop.
Delivered superior customer service, ensuring total customer satisfaction.
Pacific Gateway Concessions SFO Airport/ South San Francisco, CA 8/2006— 4/2018
Customer Service Representative
Assisted customers in locating products, offering recommendations, and answering inquiries about merchandise, promotions, and airport amenities.
Processed transactions accurately and efficiently using point-of-sale systems, ensuring smooth and seamless transactions.
Maintained cleanliness and organization of the store, including regular tidying of shelves, product displays, and retail areas.
Host Marriot – Starbucks SFO Airport/ South San Francisco, CA 3/2002— 6/2003
Barista
Made coffee and snacks for travelers.
Took orders, brewed coffee, and served pastries with a friendly smile.
Operated the cash register, handled payments, and swiped cards to ring up purchases.
Kept the store clean and tidy, wiping down counters, restocking supplies, and keeping everything in order.
Worked closely with a team to ensure efficient operations and create a welcoming atmosphere for travelers.
Host Marriot Merchandise SFO Airport/ South San Francisco, CA 11/ 2000— 8/2006
Sale’s Associate
Welcomed customers with a friendly and approachable demeanor, actively engaging in conversations to understand their needs and preferences.
Processed transactions accurately and efficiently using point-of-sale systems, ensuring smooth transactions.
Goodman Lumber San Francisco, CA 5/1999—3/2001
Sale’s Associate
Helped customers find the right lumber and building materials needed.
Answered questions about products, prices, and availability, and advised on the best materials.
Kept the lumber yard clean and organized to maintain a safe working environment.
Worked as part of a team to serve customers efficiently.
Followed safety procedures and company policies to prevent accidents.
Awards
Pacific Gateway – Employee of the Month (Received in October, November, and December)
2014
Host Marriot - Best Customer Service Award – 2002
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