Sales Representative Senior Living

Joseph Nolff

Apopka, FL ***** 407-***-**** *********@*****.***

Professional Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Skills

Prospect qualification

B2B Sales

Process Improvement

Business Development

Cold-calling

National account management

Territory Development

Upselling strategies

CRM and Salesforce proficiency

Solutions-based sales

Client Needs Assessment

Product Knowledge Expertise

Work History

Sales Manager, 11/2022 - Current

Brothers That Just Do Gutters – Orlando, FL

Prospected Residential and Commercial clients for the install, repair or cleaning of gutter systems.

Maintained and updated internal CRM with opportunities, follow up calls, scheduling appointments and general client information.

Prepared and delivered customized quotations that suited customer needs.

Tracked and logged competitive information for marketing.

Achieved $1m in sales 1st year in industry.

Senior Living Advisor, 07/2021 - 01/2022

A Place for Mom – Orlando, FL

Educating families on senior care options and working with them to find the right senior living communities that match their needs

Received inbound pre-screen leads to help guide the seniors and their families from initial consultation, to touring of facilities, and ultimately moving into a senior living community

Acting as the liaison between families in need and the senior housing communities or care providers

Executing combination of analytical and sales skills, commitment to delivering a seamless consumer experience, while working cross-functionally with other divisions within the organization to maximize outcomes and drive company success

Achieved highest percentage sales growth 'Rookie' month with a 313% growth rate over quota surpassing 299 nationwide advisors.

Field Account Specialist (Healthcare Division), 11/2017 - 02/2020

HD Supply Inc. – Orlando, FL

Accountable for the maintenance and growth of existing Senior Living Facilities, Skilled Nursing Centers, Rehabilitation Centers, Hospitals and Regional Medical Centers

Attained the #1 Sales Growth Position for my team and was in the top 10% (300 reps) of the Healthcare Division in the U.S

With a 243% increase in Room Renovation sales and 104% increase in MRO sales fiscal 2019

Averaged 8.5 daily On-Site visits per day (Goal was 8)

Team average was 7.8

Averaged 2.3 contacts per visit (Goal was 1.5)

Led the team 7 out of 12 months in 2019

Team leader in converted opportunities for the months of Feb., June, July, and Oct

2019

Over 54% conversion rate each listed month

Prospected new accounts in the greater Orlando area (i.e

The Villages, Kissimmee, East Orlando, Clermont) in an effort to attain greater market share of the Senior Living Community

Sales included but not limited to all industrial maintenance supplies (500k+sku's), chemicals and durable medical equipment (Beds, Chairs, Concentrators, Lifts, etc) including part sales

Developed strong partnerships with Executive Directors, Administrators, and Directors of Facilities, Nursing, Housekeeping, and Food Service within each organization

Utilized Salesforce for Task Creation (Pre-Call Planning), Opportunity Generation and follow-through, Data/Usage Analysis and Share of Wallet breakdown (ProdCat Tool), Marketing Correspondence, Chatter (i.e.

Dialogue with Colleagues sharing Product Information and Market Intel), Goal Tracking (Dashboard) and Account Maintenance

Facilitated meetings with Manufacturer Representatives and Accounts in an effort to create programs and/or develop and implement Room Renovation projects for Capex sales.

B2B Account Manager, 07/2007 - 06/2017

Staples, Inc.

Responsible for prospecting new business opportunities in the medium to large business sectors within an assigned geographic territory

Accountable for customer development and sales growth with assigned accounts

Executed defined call/activity metrics initiating relationships with prospective new customers

Coordinated and Facilitated meetings between our Specialists and Customers to develop programs to retain long term business

Initiated 'Re-occurring orders' to secure business month after month

Identified and grew additional lines of business outside of Office Supplies

Maintained strong rapport with customers via productive communication and accurate and consistent notations within Salesforce

Monitored and developed pricing strategies when necessary to maintain profitability and sales growth between Staples and its customers

Achieved 'Sales Excellence' award 3x's for increase of volume of business, increase in account openings, and leader in Premium Membership sales.

Territory Manager, 02/2006 - 02/2007

Florida Lift Systems, Inc.

Contacted potential customers via face to face 'cold calls' to gather information and recommend material handling solutions for their business

Drafted quotes and proposals specifically targeted towards individual customers requirements

Presented both Operational and Capital type leasing options to customers

Gathered competitive information to share within our organization

Responsible for providing sales reports, itineraries, and prospect lists for senior management on a weekly basis.

Sales Representative, 09/2004 - 12/2005

Second Life Medical – Orlando, FL

Contacted Internal Medicine Groups, Family Practices, and Surgery Centers to qualify leads

(Cold calling) Provided information about our 'R+R' services, PM schedules, and Used/Reconditioned equipment

Surveyed, performed a needs analysis to determine proper equipment for each practice

Continued to generate revenues by continual customer follow-up with PM Service and Goodwill

Arranged for leasing options through 3rd party institutions

Assisted with delivery, set up and training of used/reconditioned equipment

Made on-going recommendations for improving sales, carrying certain products, and developing faster response times.

National Accounts Manager, 04/1993 - 06/2004

Transpo Electronics Inc. – Orlando, FL

Proven identification and closing of new and existing account opportunities

Designed and presented customized sales presentations specifically targeting individual customer requirements

Maintained industry and product knowledge and informed company of changing market conditions and competitive issues

Focused and coordinated with senior management key selling influences and new product ideas for National Accounts

Accustomed to developing and maintaining strong sales relationships, face to face, with senior management

Account base consisted of Distribution Channels as well as National Accounts encompassing the continental United States

Responsible for selling 1500 sku's and generating sales from $5m (1993) to over $15m (2004)

Experienced in negotiations with high volume, large dollar contracts

($500k+)

Assisted in the development and implementation of products with Electrical, Mechanical, Process, and Quality Control engineers required for specific customer requests

Comprehensive knowledge of both 'QS-9000' and 'ISO-9001' standards, procedures, documentation, importance, and implementation

Have successfully passed two individual 'QS' audits

Accountable for ensuring National Accounts remain within specified credit terms

Achieved 'Salesman of the Year' my 'rookie' year with an increase of over 63% in sales revenue from the previous year.

Education

Bachelor of Arts: Business Administration

University of Central Florida - Orlando, FL

Company Profiles

Brothers Gutters-National Gutter Company consisting of 115 franchised locations across the U.S.

A Place for Mom-Referral agency for Senior Living and Home Care communities across the U.S. (Revenue $300m).

HD Supply-Publicly traded company. 2nd largest facility maintenance organization in the U.S. (Revenue $7b).

Staples Inc.-Largest office supply company in the world. (Revenue $14b).

Florida Lift Systems-Largest distributor of Toyota Lift Trucks in the Southeast. (Revenue $60m).

Second Life Medical-Privately owned medical distributor of used and reconditioned durable medical equipment. (Revenue $600m).

Transpo Electronics Inc.-Privately owned. Largest aftermarket manufacturer of electronic components for charging systems in automobiles in the world. (Revenue $80m).

Computer Expertise

Salesforce.com

Microsoft office suite

J.D. Edwards Software

AS400

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