LESLEY A SELIGMAN

Muncie, Indiana ***** 386-***-**** ad38we@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly technical filed technician industry professional bringing significant expertise in managing computer equipment. Offers strengths in troubleshooting and diagnostics, root cause analysis and functional improvement. Strong safety record and attention to detail.

Capable Filed technician experienced working in challenging environments. Excited about opportunity to take next career step with Speeded Technologies.

Knowledgeable filed technician trained in integrated systems, including proper installation, configuration and performance. Skilled in configuring controls and correcting wide-ranging problems. SKILLS

• Safety Management • Component repair • Technical Analysis

• Materials Management • Technical Support • Equipment Installation

• Cable pulling • Instrumentation configuration • Field Operations

• Software Support • Quality Assurance • Manufacturer relations

• System Configuration • Diagnostic Testing • Preventive Maintenance

• Customer Service • Problem Solving • Organizational Skills

• Project Management • Adaptability • Data Collection

• Network Connectivity • Electrical Systems • Hardware Repair

• Time Management • Quality Assurance Controls • System Upgrades

• Inventory Management • Conflict Management • Interpersonal Skills

• System Design • Technical Troubleshooting • Environmental safety

• Technical Documentation • Attention to Detail • Professional Communication

• Team Collaboration • Workplace Safety • Root Cause Analysis

• Equipment Maintenance • Technical Writing • Regulatory Requirements

• Performance Optimization • Critical Thinking • Decision Making

• Analytical Thinking • Safety Protocols • Building Maintenance

• Customer Relations • Equipment Troubleshooting • Worksite preparation

• Textile Repair • Machinery disassembly • Tool Installation and Alignment

• Garment pinning • Problem-Solving • Excellent Communication

• Effective Communication • Written Communication • Hole patching

• Relationship Building • Component Repairs • Reliability

• Task Prioritization • Professional Demeanor • Adaptability and Flexibility

• Inventory Oversight • Teamwork and Collaboration • Diagnostics and troubleshooting

• Troubleshooting and diagnostics • Decision-Making • Goal Setting

• Self Motivation • Active Listening • Multitasking EXPERIENCE

Field Technician May 2023 - February 2024

Speedread Technologies Indianapolis, Indiana

• Managed various field issues by troubleshooting and independently resolving many system issues.

• Adhered to all policies, procedures, and guidelines to verify compliance with health and safety standards.

• Completed basic field maintenance tasks such as installing new equipment and replacing worn components.

• Monitored electrical services and provided end-user support.

• Responded to customer inquiries and performed field dispatches to determine repair needs.

• Drafted thorough service reports and organized important technical documents.

• Followed safety protocols operating dangerous equipment and working in harsh environmental conditions.

• Supported accurate recordkeeping with timely completion of timesheets, daily work reports and research findings.

• Troubleshot and resolved technical issues with networks, systems, and devices.

• Documented all service actions in clear and concise manner for record keeping purposes.

• Coordinated with other technicians on complex assignments requiring multiple skill sets or unique expertise areas.

• Installed and maintained telecommunications equipment at customer sites.

• Configured instrumentation and controls for optimal performance.

• Provided training and support for customers regarding operation of their equipment.

• Tracked company inventories and ordered new equipment to prevent shortages and delays.

• Upgraded hardware and software components as needed to improve system performance.

• Transported equipment to appropriate facility locations and performed installations.

• Calibrated measurement instruments according to specified standards before use in field.

• Communicated effectively with both technical and non-technical colleagues during problem resolution efforts.

• Ensured safety protocols were followed during all field work activities.

• Responded promptly to emergency calls from clients experiencing technical problems.

• Facilitated timely transfer of collected field data to head office for report generation.

• Liaised with vendors to order necessary parts and supplies for installations and repairs.

• Assisted project managers in developing accurate timelines for installation projects based on client needs.

• Repaired or replaced faulty cables, antennas, and other transmission equipment.

• Conducted site surveys to determine optimal locations for equipment installation.

• Performed routine equipment maintenance and inspections to maintain system performance.

• Provided technical training regarding machine installations and repairs.

• Monitored system performance remotely using specialized diagnostic software tools.

• Performed root-cause analysis to accurately diagnose and trace system problems.

• Communicated service needs to clients and detailed ways to prevent further problems.

• Maintained company vehicle in good working condition by performing regular maintenance checks.

• Performed routine inspections on field equipment to ensure proper functionality.

• Kept up-to-date with industry trends by attending workshops, conferences, and online training sessions.

• Corrected malfunctions with troubleshooting and problem-solving abilities.

• Restored service during off-hours by professionally handling emergency calls.

• Located faults in electrical systems through effective line testing.

• Practiced safety and performance protocols to comply with regulations and policies.

• Determined nature of required repairs by reading work orders, inspecting equipment and testing systems. Machine Operator February 2022 - February 2023

Remedy Intelligent Daytona, Florida

• Examined and sorted defected output for further processing.

• Notified supervisors of production irregularities or bottlenecks to inform future planning.

• Paid high attention to detail to minimize production scrap.

• Leveraged advanced knowledge of individual machines and processes to support team members.

• Adjusted machines based on job specifications.

• Implemented changes to support strong quality control and maintain specifications.

• Reported risks, hazards and incidents to supervisor following procedure.

• Adhered to proper procedures and wore protective gear to avoid safety risks.

• Coordinated preventive maintenance and repairs to maximize machine uptime.

• Installed machine components to carry out various tasks.

• Worked efficiently to support production pace.

• Trained new joiners on machinery operation.

• Maintained clean work area to foster optimal safety and production.

• Performed minor maintenance work on [Type] machines.

• Completed daily job checklists to desired standard and with designated timeframe.

• Adapted to changing work orders and production requirements to produce high-quality results.

• Demonstrated sound knowledge of Good Manufacturing Practices (GMP)s and operational processes.

• Followed documented processes to comply with standardized work orders.

• Inspected finished products for quality assurance purposes before packaging or shipping them out.

• Prioritized tasks based on deadlines and urgency while maintaining high attention to detail throughout process.

• Conducted safety checks on machines before starting work each day.

• Maintained accurate records of production data, including run times, quantities, and materials used. Sporting Goods Sales Associate November 2021 - December 2022 Walmart Port Orange, Florida

Determined customers' needs with probing questions and active listening, incorporating personal knowledge of outdoor activities to improve consultations.

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• Prepared showroom each morning, checking signage, product levels, and cleanliness.

• Minimized store thefts through effective monitoring strategies and close customer observation.

• Prepared showroom each morning, checking signage, product levels and cleanliness.

• Assisted customers in selecting appropriate sporting equipment based on their needs and preferences.

• Supported store merchandising initiatives by creating visually appealing displays that enticed shoppers.

• Utilized suggestive selling strategies to increase overall sales figures.

• Helped hunters prepare for different hunting seasons with appropriate gear.

• Increased [Type] department sales by managing special customer events.

• Built rapport with clientele through active listening, personalized recommendations, and follow-up inquiries.

• Conducted inventory checks regularly to maintain accurate stock levels.

• Demonstrated strong communication skills when interacting with both customers and coworkers. Collections Agent Receptionist January 2009 - March 2020 cross County Services Indianapolis, Indiana

• Resolved client billing problems by collecting direct payments and setting up payment plans.

• Handled outbound collection telephone calls with consistent service quality and excellent success rate.

• Investigated and resolved balances using proactive communication with external and internal customers.

• Developed professional relationships with clients to facilitate communication and encourage prompt payment. Participated in industry conferences, workshops, and seminars to stay current on trends and best practices in debt collection.

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• Maintained accurate records of all collection activities in company database. Rescued accounts receivable delinquency with good customer relations skills and expert knowledge of available payment options.

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• Implemented strategies to improve collections processes and maximize recoveries. Liaised with third-party collection agencies when required, ensuring compliance with contractual terms and conditions.

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• Reviewed daily credit holds to determine correct time to release accounts.

• Educated customers about balances and delinquency issues with detailed documentation of identified problems.

• Compared, evaluated and recommended possible finance resolution solutions based on customer needs.

• Gave management feedback on front-line collections trends on recurrent account delinquency issues.

• Input data and verified information to process electronic payments.

• Adhered to legal, corporate and regulatory procedures for safety and security of customer assets.

• Provided exceptional customer service while discussing sensitive financial matters with debtors.

• Brought delinquent accounts current by obtaining ACH and ACC payments via phone.

• Reviewed credit reports and financial statements to assess risk and determine appropriate action.

• Provided accurate responses to customers' servicing questions and concerns.

• Prevented returns to delinquency using follow-up strategies for different account types.

• Monitored account statuses closely to ensure timely follow-up on outstanding balances.

• Maintained balances within optimal credit levels and coordinated approval for excess balances.

• Processed refund requests in accordance with policies and procedures. EDUCATION

medical assistant - Nursing August 2015

Med Tech College, Jacksonville Florida

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