Resume

Mental Health Customer Service

Location:

Salem, OR

Posted:

March 10, 2024

Contact this candidate

Resume:

JOSE (Joe) WAELTY-ZAVALA

**** ***** ** ** *****, Oregon 97304

C: 503-***-**** ad38w8@r.postjobfree.com

Certified Nurses Assistant 200412196CNA June 2004 to Present Food Handlers Card obtained 5/13/21

BLS/AED Certified Card Holder (as of 3-5-2024)

Fully Vaccinated (pfizer) first dose 7-9-21 and (pfizer) second dose 7-30-21

(pfizer) Third dose 11-15-23

SUMMARY

Oregon State Hospital-Salem Campus

Springs Program

Mental Health Therapist Technician/CNA

6/14/2004 to 4/24/2020

Qualified Psychiatric Technician providing 15 years and 11 months of experience in delivering treatment for mental health and substance abuse conditions. Genuine in offering quality patient care by fostering relationships, counseling and building communication to treat various types of patients and collaborate with family members. Expert in maintaining an upbeat attitude and achieving peak performance. Hardworking and reliable MHTT with strong ability in Communication. Offering a genuine, compassionate personality that lets me interact with patients of diverse backgrounds with ease. Highly organized, proactive and punctual with a team-oriented mentality.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team.

SKILLS

Excellent customer service skills

Communications

• Supervision

• Team management

• Planning and coordination

Customer service

• Organization

• First Aid/CPR

• Charting and clinical documentation

EXPERIENCE

06/2004 to 04/2020

• Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.

Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain a safe milieu.

• Documented patient interactions in compliance with HIPAA requirements. Called high-risk individuals weekly as designated by primary care

physician. • Supported patients by identifying and addressing mental health challenges.

• Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.

• Provided excellent service to patients through personable communication. • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.

• Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.

• Interven•ed in cases that warranted it, including when clients wished to leave the facility against medical advice.

Delivered counseling services, including one-on-one, group therapy to average of 20 patients per day.

Effectively managed daily charting for each patient.

• Handled various patient-oriented duties, including vital sign monitoring. medication administration and patient behavior assessments. • Communicated with clients and families in a professional and respectful manner, effectively building lasting relationships.

• Document in avatar computer progress notes system) The patient's progress or decline in mental, behavioral or medical status. Progress notes and verbally 2 treatment team members. Monitor and assist patients and all aspects of ADL's (Dressing, bathing, Peri-care, Feeding). Lift, transfer, assist with ambulating patients. Provide a safe, clean and therapeutic environment. Perform all nursing tasks assigned to me by the nursing supervisor (Vital signs, weights, specimen samples) Escort patients to and from different activities and medical appointments on and off campus. Case monitor duty for 1-2 assigned patients. Role modeling, resource person and report patients wants and needs. Sit in and assist with treatment care plans for assigned patients during treatment team meetings. Assist with recreation. Start Date 01-18-2023 to 10-04-23 (still PRN)

Enlivant at Davenport Place Assisted Living

ED: Tammy O’Rourke Executive director 503-***-**** Silverton, Oregon

Escorting residents to meals and back to Apartment safely, showers, serving meals, housekeeping, grooming, personal laundry, being social with games. GED

Chemeketa College

REFERENCES:

Patty Ott RN- Nurse Manager Anchors 2

Oregon State Hospital

503-***-****

Email:ad38w8@r.postjobfree.com

Denise Conner RN- Nurse Manager Butterfly 1

Oregon State Hospital

503-***-****

Melody Leinenbach RN- Nurse Manager Butterfly 2

Oregon State Hospital

503-***-****