T R E V E R E G R I P P E R

Result oriented professional accustomed to surpassing expectations in deadline-driven environments. I possess strong administrative and organizational skills, accompanied with outstanding time management and prioritization skills, which ensures completing time-sensitive projects.

Experience

Account Coordinator September 2015 - March 2023

Off Campus Partners LLC

Charlottesville, Virginia

Onboarded new accounts, created listings, updated Salesforce, and sent welcome email and login.

Trained new property listers on navigating the site if needed with joinme or another app;

Implemented data feeds, troubleshooted and coordinated issue resolution with property lister, added mapping for amenities if needed;

Reviewed listings and suggested improvements for clients who want to improve lead generation;

Reviewed requests for refunds and responded with yes or no, or extension of subscription as appropriate;

Created site statistics reports for large property managers including views, lead generation, etc. as requested by client or account executive;

Reviewed site content (including property listings and message board posts) for content and edited for appropriateness if needed;

Trained new university partners to navigate site, manage content, approve listings, etc.;

Forwarded valid landlord complaints and advised potential next steps, including blocking landlord;

Monitored listing approvals and reached out when a property lister has been pending approval too long;

Provided backup listing approval to university partners who are out-of-office;

Created and shared reports of customers, package size as requested;

Via phone or email, walked through navigating the Housing section, using search filters, and accessing the Roommates section;

Responded to inquiries about how to post a sublet, how to use financial aid to pay for off campus housing;

Listened to and advised next steps for student/parent landlord complaints. Used judgment, forwarded to university partner or referred to student legal services if available at their university;

Responded to phone calls/emails from landlord and customers interested in listing on the site;

Converted inbound inquiries into sales;

Targeted prospective customers through background market research, telephone networking, and direct contact/marketing campaigns;

Supported outside sales force, including scheduling appointments, coordinating travel logistics, entering information into the company’s customer contact database, and assisting with follow-up;

Produced and distributed printed sales and marketing materials for outside sales visits;

Conducted Site Audits to identify where our university partners are linking to the listing service and product a report with recommend link additions to increase affiliates use;

Provided Technical Support;

Resolved Tier 1 Technical Support issues and, if necessary, escalated to Tier 2;

Tested new features, functionality, and provided feedback to development team;

Identified consistently mentioned user interface issues to IT and recommend product enhancements;

Maintained monthly termination report to make sure that the database of clients is up to date;

Proofed new property managers report for scammers;

Proofed listings to make sure they were compliant with rules and regulations. Contact

404-***-****

ad38vy@r.postjobfree.com

Charlottesville, Virginia

linkedin.com/in/euggripp4366

Education

BACHELOR OF ARTS

Studio/Graphic Design

University of South Carolina

1984-1989

Expertise

MICROSOFT OFFICE SUITE

o Outlook

o Word

o Excel

o PowerPoint

o Teams

SALESFORCE

HELPSCOUT

ADOBE CREATIVE SUITE

o InDesign

o Illustrator

o PhotoShop

o Acrobat

CORPORATE DESIGN

o Typography

o Brand management

o Production

FORMAT AND LAYOUT

o Brochures

o Newsletters

o Handouts

Production Artist August 2014 - September 2015

Desktop Publisher

Atlanta, Georgia

Created and designed resumes

Contract Coordinator Production Artist May 1999 - August 2014 Graphic Designer

Automobile Protection Corporation - APCO

Norcross, Georgia

Designed, provided production support and project management for the following: o Promotional materials (brochures, posters, ID cards, keyfobs, and presentation kits); o Customer contracts, applications and fulfillment exactly as requested by the executive team, compliance department, state regulators and insurers for nationwide distribution; o In-house production of actual customer contracts as requested by risk management, legal, state regulators, and insurers for arbitration;

o Company HUB PowerPoint presentation to be used as selling tool o Organized and Mediated weekly creative marketing meetings designed to improve communication between on-site departments.

Coordinated:

o Information Technology (IT) requests to include programming perimeters of customer variable data transfers;

o Acted as liaison for in house IT and underwriting departments and outside fulfillment agencies (Direct Technologies - DTI, Automatic Data Processing - ADP). Senior Administrative Assistant Desktop Publisher May 1989 - April 2014 TRIO Programs

Columbia, South Carolina

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