Felicia Medrano

San Antonio, TX *****

ad38vm@r.postjobfree.com

+1-210-***-****

Enjoy working and looking for new opportunities

Work Experience

Real Estate Investor

Texas

April 2008 to Present

procured leads to produce and present deal information to investors

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Met with investors at properties, guided them through the sales process and ensure a seamless transaction

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Developed and managed relationships that generated deal flow, new investors and capture market intelligence

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Advanced within the company and trained and mentored a team of 15 Director of Sales and Marketing

Candlewood Suites - San Antonio, TX

Present

• Developed and executed strategic plans in support of achieving optimal occupancy and ADR growth.

• Maximized total revenues and control expenses to meet and exceed hotel profitability objectives.

• Overseen operations of the hotel sales department including, but not limited to, direct sales, follow- up, sales administration, hiring of staff, training, managing, and coaching.

• Supervised the sales team where applicable.

• Executed and supported the operational aspects of business booked, including generating proposals, writing contracts and customer correspondence.

• Oversee the event management of group bookings and ensure seamless on-property experience for all contracted customers.

• Proactively developed action plans, conduct sales tours, and entertain clients.

• Built and maintained professional and active relationships with clients, third-party meeting planners, referral sites, and other key sources as lead generators.

• Maintained strong visibility in local community and industry organizations by Positively represent the hotel on site visits, trade shows, and sales calls.

• Attended any meetings and any other functions required by the hotel or management, even outside typical office hours.

• Maintained a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate.

• Other duties as assigned.

• Social media marketing

Wedding and Event Coordinator

Fbc events - San Antonio, TX

May 2017 to December 2023

Worked for a wedding bridal event manager

I worked at all her events bridal events fashion shows and private events Worked all hours

Enjoyed making specialty drinks w clients for all sorts of events Held meeting e clients to make events fo smooth

Unfortunately business is closing due to owner relocation which offered but Sa is home Sales Associate

David's Bridal - Phoenix, AZ

February 2016 to July 2021

Used all systems to manage the customer flow to deliver five-star customer experience

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Maintained all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all customers, this included all operational checklist task and meeting customers emotional and practical needs

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Responsible for providing an exceptional service experience to multiple customers at one time

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Plus contribute to the store achievement of Five-Star Customer Service

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Proactively addressed customer concerns with confidence

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Knee when to escalate and partner with leadership team

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Communicated how alterations can play an important role in perfecting the dress for her event in partnership with Alterations

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Promoted all alteration services and personalization options

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Assisted stylists in closing sales by consulting with customers regarding gown fit and customization

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Maintained store-standards to support a flawless shopping experience

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Maintained a high standard of dress that complies with the Dress Code Policy

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Greeted and escorted all alterations customers to and from alterations appointments

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Maintained quality control guidelines and inspects all garments altered / steamed / pressed to verify pristine condition before final delivery to customer

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Responded promptly to all customer questions by providing product and service information

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Maintained inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise

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Ensured that alteration pricing is at company standards

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Managed all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards

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Resolved customer service issues in a swift and effective manner that complies with company guidelines

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Supported all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated

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Maintained the alterations room so that it is consistently clean and well-organized

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Performed duties and tasks as assigned by store management

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Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls Senior Marketing Director

Telemundo - San Antonio, TX

February 2004 to August 2017

Sold B2B for local and national accounts

Created scripts for commercials

Prospected local and national accounts

Made events for clients as well

Senior Account Executive

Telemundo Network Group - San Antonio, TX

October 2011 to December 2016

Sold B2B sales

Prospect any way and active to all sa chambers of commerce Created all scripts translated to Spanish

Helped all local and national accounts

Created a book of business from nothing to 150k a month and grew it Creating events for my clients as well

Lead Bartender/Server/Trainer

MANGO'S TROPICAL CAFE - Miami, FL

April 2010 to December 2016

Trained staff

Recommended beverages best for each customer

Taking orders

Fast learner

Great customer service

Cleanly bar set up very organized team player

Preparing drinks

Great communicator

Nuturing clients needs

Checking customer IDs

Team player

Creative and never meet a stranger

I enjoy making other people enjoy a night out it's all about nuturing clients Realtor

San Antonio, TX

January 2002 to December 2008

Worked with buyers and sellers listing their homes and as a certified stager, staged each home prior to listing

Marketing experience and held seminar

Worked with builders

Caregiver/Personal Assistant

Arizona Care Providers - Phoenix, AZ

• Provided residents with medication administration and treatment assistance and services according to the health care provider's orders.

• Supervised residents who self-administer medication while following community and regulatory guidelines.

• Report any changes in residents' physical condition and/or behaviors.

• Maintained resident records regarding medication distribution, leisure activities, incidents and observations.

• Provided assistance as needed with medication reminders, bathing, grooming, dressing, escort service, and other activities of daily living.

• Follow the schedule of resident's needs set out by supervisor.

• Provided emotional and social support to residents.

• Informed supervisor of any resident issues or concerns.

• Strived to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.

• Maintained a positive and professional demeanor toward residents, visitors, families, and co-workers.

• Helped with personal hygiene

• Personal shopping etc

Education

Bachelor's degree in Business Marketing

UIW - San Antonio, TX

August 2020 to Present

Master of Real Estate Development in Real Estate

Real estate school of trampions - San Antonio, TX

January 2002 to March 2002

Skills

• Digital Marketing (10+ years)

• Marketing

• Social Media Management

• Salesforce (10+ years)

• Guest Relations Experience

• WordPress

• Adobe Photoshop

• Sales

• Digital marketing

• Social media management

• Customer service

• Events management

• Guest relations

• Bartending

• B2B sales

• Account management

• Leadership

• Analysis skills

• Translation

• HR sourcing

• Procurement

• Serving

• Restaurant experience

• Hospitality

• Cash handling

• Personal assistant experience

• Content creation

• Allscripts

• Search Engine Optimization (SEO)

• Office Management

• Event Planning

• Business Development

• Google Analytics

• Pricing

• Cash register

• SEO

• Human resources

• Office management

• Sourcing

• Business development

• CRM software

• POS

• Hotel experience

• Proofreading

• Budgeting

• Data analysis skills

• Customer acquisition

• E-commerce

• Event planning

• Management

• Microsoft Excel

• Negotiation

• Guest services

• Communication skills

• Phone etiquette

• Organizational skills

• Bilingual

• Microsoft Word

• Computer skills

• Windows

• Customer relationship management

• Outside sales

• Relationship management

• Microsoft Office

• Conflict management

• Physical examinations

• Caregiving

• Senior care

• First aid

• CPR

• Time management

• Front desk

• Social listening

• Social media marketing

• Facebook Advertising

• Google Ads

• Enterprise sales

• English

• Home care

• Email Marketing

• Branding

• Market Research

• Database management

• Word processing

• OPERA

• Supervising experience

• Retail math

• Home health

• Basic math

• Spanish

• Host/hostess experience

• Sales management

• Direct sales

• Canva

• Microsoft Powerpoint

• Team management

• Retail sales

• Inside sales

• Contract negotiation

Languages

• Spanish - Fluent

Certifications and Licenses

TABC Certified

January 2017 to December 2020

Tabc certied

8 years of experience

Guest relations experience

Customer service experience

Great attitude

Always upbeat and enjoy meeting new people.

Lift and move at least 50 pounds

Ability to work long shits and open to 7 days

Can stick and sell anything

Friendly w staff a big team player and can take charge Learn quickly

Bartender License

Food Handler Certification

May 2023 to May 2024

Have my tabc and food handler

Texas real estate license

March 2002 to Present

Also do working wholeselling

OLCC Service Permit

CNA

CPR Certification

May 2023 to May 2039

BLS Certification

May 2023 to May 2039

First Aid Certification

July 2023 to June 2024

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