ABOUT ME

Successful qualified professional with over 15 years of visible achievements in the House Keeping Management. Cafeteria Operations, Guest Relationship Building, Facility Operations, Catering Operations, Front &Back House Operations, Team Building, Menu Development.

1. Presently working in Urban Roti as Restaurant Supervisor since 04/05/2023 in Singapore. 2. Associated with Afoozo Food Pvt. Ltd. as Area Manager (House Keeping & Catering Management. 3. Track record in delivering value-added customer service and achieving customer delight by providing customized products as per requirements

4. Excellent track record of repeatedly producing sustained top line & bottom line growth with in-depth sensitization to the challenges of rapidly changing markets 5. Skilled in managing the entire gamut of operations of large-scale outlets, including managing food costs, upholding menu standards, controlling inventory, customer service, administration and marketing 6. Hands-on exposure of managing all aspects of high-profile/large-scale social and corporate events for various renowned clients like Lodha Groups ( Pune), DAKC, Ginger Hotels & CGPL ( Mundra) 7. Proficient in menu planning, operations management & maintenance of a hygienic environment 8. Expertise in food inventory planning, procurement & management. 9. Managed and supervised 175+ young & Motivated team. 10. Successful in building relations with upper level decision makers; resolving critical problem areas and delivering on client commitments.

WORK EXPERIENCE

Restaurant Supervisor

Urban Roti PTE. Ltd. [ 04/05/2023 – Current ]

City: One Shenton Road

Country: Singapore

1. Checking in on dining customers to enquire about food quality and service. 2. Monitoring the restaurant’s cash flow and settling outstanding bills. 3. Resolving customer complaints in a professional manner. 4. Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.

Area Manager

Afoozo Food Pvt. Ltd. (Key Result Areas: Catering Management At CGPL & Lodha Group) [ 15/06/2015 – 14/03/2023 ]

City: Mumbai

Country: India

1. Spearheading entire gamut of Cafeteria management including catering operations, inventory management, distribution of goods and facility layout. 2. Reorganizing & controlling food / beverages cost, managing financial budgeting, forecasting, inventory control, MIS, finalizing P & L account of the department Hafizur Rahman

Nationality: Indian Date of birth: 15/08/1984 Gender: Male

Phone number: +91-766******* Phone number: (+65) 94253284

Email address: ad38v5@r.postjobfree.com Whatsapp Messenger: Hi Home: House No.128, Vill, Tapeswara. PO,Balagaon. Dist, Barpeta Opp. Arunoday High School., 781319 Kalgachia (India)

3. Executing Food & Beverage Operating strategy in alignment with the brand strategy, supervised daily operations and ensured compliance with policies, standards & procedures 4. Executing policies& procedures in the operating systems to achieve greater customer delight 5. Developing vendors& sub-contractors, arranging best offers for material &sub-contract jobs 6. Undertaking Cafeteria planning & layout of cooking area, wash up and waste disposal management, employee facilities design planning and work-flow patterns 7. Refurbishing & upgrading the Dining Area and F&B outlets to match the needs of a business clientele as well as retaining the goodwill of regular guests

8. Attending regular guests, evaluating guest comments, relating them to quality chart ship wide and making changes.

9. Acting as In-charge of 150+ staff members)

Area Manager

Afoozo Food Pvt. Ltd. (Key Result Areas: House keeping and F&B at Ginger Hotels Ltd) [ 01/02/2011 – 31/05/2015 ]

City: Tamil Nadu, Chennai

Country: India

1. Responsible for keeping team encouraged and motivated. 2. Looking for day to day attendance & staff deploy to location wise. 3. Handling the manpower and Connecting with Client on Day to Day Basis 4. Weekly Training Schedule conducted Location wise and reports for same being shared with Management & Client

5. Monthly Meetings with Client across my Region

6. Developing vendors & sub-contractors, arrangingbest offers for material &sub-contract jobs 7. Reorganizing & controlling cost, managing financial budgeting, forecasting, inventory control, MIS, finalizing P & L account of the department.

8. Planning menus.

9. Preparing and presenting staffing/sales reports. 10. Keeping statistical and financial records.

11. Assessing and improving profitability.

12. Recruiting, training and supervising staff.

13. Agreeing and managing budgets and Handling account/cash. 14. Prepare and ensure all prescribed report ( Daily Sale, Inward/Outward, Monthly Report ). 15. Monthly & Yearly Sale Report Analysis

Pest Control of India Environmental Services

House Keeping Supervisor [ 01/08/2009 – 31/12/2010 ] City: Karnataka, Bangalore

Country: India

1. Assign duties to workers and inspect already completed tasks so as to ensure compliance with already stated housekeeping standards.

2. Responsible for issuing work equipment and supplies to the housekeeping staff/workers 3. Check rooms and common areas, including stairways and lounge areas, for cleanliness 4. Schedule shifts and arrange for replacements in cases of absence. 5. Personally carry out housekeeping duties in the case of any form of emergency/urgency, and/or shortage of staff

6. Examine the rooms/area so as to determine areas that need repairs and/or maintenance. 7. Record and keep data regarding work assignments, and also prepare reports on a routine basis. Take stock of available inventory so as to ensure a steady supply of work materials. 8. Responsible for issuing work equipment and supplies to the housekeeping staff/workers. 9. Motivate team members and resolve any issues that occur on the job. 10. Respond to customer complaints and special requests. 11. Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves. Patman Hospitalty Services

Sr,House Keeper [ 05/02/2007 – 15/07/2009 ]

Other language(s):

English

LISTENING C2 READING C2 WRITING C2

SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2

Driving Licence: AM

Driving Licence: A1

Driving Licence: B

City: Goa, Panjim

Country: India

1. Change bed linen and make beds,Replace used towels, Sweep and mop floors, Vacuum carpet, Polishing furniture and Replenish bath care products (e.g. soap and shampoo) 2. Restock beverages and food items in the mini-bar 3. Clean public areas, like corridors

4. Report any technical issues and maintenance needs 5. Address guests’ queries (e.g. on additional services) EDUCATION AND TRAINING

Higher Secondary

Novojothi College [ 2005 ]

Address: Kalgachia, 781319 Kalgachia (India)

Balapathar, High School

[ 2002 ]

Address: Uttar Aditpur, PO, Balagaon (Assam), 781319 Kalgachia (India) LANGUAGE SKILLS

Mother tongue(s): Assameese Bengali Hindi

DIGITAL SKILLS

Microsoft Office / Microsoft Word / Microsoft Excel / Zoom / Google Drive / Microsoft Powerpoint / Skype

/ Instagram / Social Media

DRIVING LICENCE

MANAGEMENT AND LEADERSHIP SKILLS

Core Competencies

1. House Keeping Management, 2. Customer Services, 3. Procurement Operations, 4. Planning & Performance Management, 5. Costing & Budgeting, 6. Quality Assurance. 7. Hygiene & Safety, 8. Event Management, 9. Feedback Analysis, 10. Business Strategy & Execution. 11, Facility Set-ups. 12, Vendor Developmen This is confirm that the information in this documents is accurate and true as per the best of my knowledge Hafizur Rahman

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