Objective: To add value in a new role where my unique skill sets can be utilized while allowing for continuous growth.

Skills: Strong customer service, Excellent communication and interpersonal skills, Ability to work independently and supervised, Good organizational skills and time management, Ability to remain calm and professional in high-pressure situations.

FedEx Express November 2011 – Present

Flight Training and Standards IOE Scheduler Atlanta, Georgia

Built and maintained the Flight Training Schedule for Instructors, Check Airman, Students, and Line Pilots in Compliance with the Federal Aviation Regulations, Collective Bargaining Agreement, Flight Operations Training Manual, Advanced Qualification Program, Internal Departmental Policy and Procedure with optimal resource utilization as a primary goal using Automated Flight Training Scheduling Systems.

JS Security Consulting LLC June 2020 – July 2022

Security Guard Nashville, Tennessee

Guarded the entrance the facility and grounds, warehouse, or other property to control traffic to and from

buildings and grounds. Prevented unauthorized individuals from entering restricted areas. Opened gates to

allow entrance or exit of employees, truckers, and authorized visitors. Checked the credentials or approved

roster before admitting anyone thru the gates. Directed visitors and truckers to various parts of grounds or

buildings. Inspected outgoing traffic to prevent unauthorized removal of company property or product.

Data entry to record number of trucks, work orders or other carriers entering or leaving facility. Input data

into system and wrote reports of daily activities and irregularities, such as theft, equipment or property damage,

presence of unauthorized persons or unusual occurrences. Answered telephone and transfer calls to different

departments.

Broadsource Inc. January 2008 - September 2011

Account Manager Atlanta, Georgia

Communicating with clients by phone, through email and face-to-face to ensure their needs are understood

and addressed. Building strong client relationships to maintain old business and acquire new customers.

Collaborating with various internal departments to ensure they fulfill all customer requests. Resolving

complaints and keeping track of all processes that pertain to the client’s desires. Acting as the client’s

representative in a firm to ensure their demands are met with a focus on improving the customer experience.

Collecting and analyzing data concerning consumer behavior to understand changing needs.

Morris Brown College August 1989 – May 1991 Computer Information Science Atlanta, Georgia

McKinley High School September 1985-June 1989 General Education - Diploma Buffalo, New York

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