732-***-****

ad38uk@r.postjobfree.com

https://www.linkedin.com/in/asommo

ANGELINA M. SOMMO

Highly accomplished portfolio, program, and project management professional with 20+ years of extensive experience across diverse industries with a track record of delivering successful outcomes. Knowledgeable and experienced in various project methodologies and frameworks. Equipped with a record of success in developing and implementing innovative programs that support the strategic direction of the organization. Successful buildout and management of multiple technical Global Program Management Offices. An effective leader with proven ability to lead and motivate high performance teams.

WORK EXPERIENCE

Memorial Sloan Kettering Cancer Center

ServiceNow Technical Program Manager and ScrumMaster® (contract) (October 2023 – Present)

• Transition the ServiceNow team to new leadership in a newly formed Service Management Office

• Build and maintain project management standards for the programs and projects within the Service Management Office (SMO)

• Platform team’s acting ScrumMaster in ServiceNow’s Development 2.0 module (Scrum) – Servant leader to the ServiceNow Platform team

• Enterprise-wide SMO initiative management in Broadcom Rally (Scrum & SAFe) – building high performance teams, Iteration execution, facilitating PI Planning, Product Owner support, Backlog refinement, team planning, team sync, team review and team retrospective, ART Participation, improving flow by eliminating delays, bottlenecks, and waste

• Create and present the programs bi-weekly to the Portfolio Review Board Digital Employee Experience Program Manager and ScrumMaster® (contract) (May 2022 – September 2023)

• Implemented the ServiceNow Agile Development 2.0 module and the ServiceNow Strategic Portfolio Management (SPM)

• Managed all program-related aspects of a cross-functional Digital Employee Experience program from inception to adoption

• Collaborated on strategy and architecture related to the digital employee experience (AI/ML capabilities, Robotic Process Automation (RPA) and conversational AI)

• Developed technical program management best practices that align to various project management methodologies (waterfall, agile, Agifall/Hybrid, Lean project management, Scaled Agile (SAFe)) depending on type of program or project

• Management of vendor relationships and operational support Trellus Health

Vice President, Technical Program Management (January 2022 – April 2022) Director, Program Management, and Implementation (March 2021 – December 2022)

• Build a Program Management Office (PMO) that focuses on development and implementation of a HIPAA and HITRUST compliant Connected Health Care platform for Chronic illnesses (TrellusElevate™)

• Portfolio management of all technology projects and programs - Conversational AI, Machine Learning, Data Lake, Multiple Integrations via hybrid project methodologies (CDR & EHR)

• Lead a team of Technical Project Managers (TPM) and Service Delivery Managers (SDM)

• Collaborate with leadership, product management and other stakeholders to create and execute on the vision, strategy, and roadmap for the TrellusElevate™ Platform

• Develop Patient and Provider workflows for the TrellusElevate™ Platform

• Plan and execute on multiple business model (B2B, B2C, DTC) client implementations Sommo 2

• Maintain roadmaps and release schedules with the Director of Product Management

• Design, build and maintain a standardized project schema, workflow, and organizational roadmap in Jira establishing consistent tool usage & supporting data quality standards

• Manage and monitor (11) Scrum teams for Product, Technology and Business Intelligence & Analytics

• Collaborate with the Chief Technology Officer to build and maintain our compliance practice

• Co-author and govern organizational process, procedures and policies that align with healthcare and technology compliances (HIPPA, HITECH, HITRUST, GDPR, SOC 2 Type II, ISO 27001) CDI, LLC (acquired by AHEAD)

Senior Program Manager (July 2019 – March 2021)

• Administration of all Program Management tools

• Develop project manager training programs and guidelines on delivering projects and programs for educational organizations and law enforcement agencies

• Collaborate with digital PMO management (agile delivery) to establish standards across both practices

• Design and delivery of revenue generating Program Management as a Service (PgMaaS) practice following PMI standards and best practices

• Facilitate planning for all the technology division’s projects for the next (2-5) years

• Lead process improvement initiatives in collaboration with technology department heads IPsoft, Inc (renamed Amelia)

Sr. Manager, Global 1Desk PMO (July 2018 – June 2019)

• Develop and manage of global 1Desk (AIOps) PMO Amelia Cognitive products) supporting product development and customer implementations

• Defining and governing project management standards as well as consistent client delivery practices

• Coordination between the business and R&D to ensure that our products align to organizational strategy, meet client SLAs, and pass quality assurance standards

• Responsible for PMO resource forecasting, onboarding, and coaching Sr. Manager, Global Cognitive AI PMO & EMEA Cognitive Delivery and Operations (September 2016 – June 2018)

• Development and management of a global Cognitive AI PMO (Amelia) supporting product development and customer implementations

• Management of day-to-day Cognitive Operations in EMEA

• Build and maintain cognitive language pack roadmaps along with management of the development, testing and release of the language packs across 15 languages and 2 Code bases

• Pre-sales engineering for Platform and Cognitive Solutions Sr. Program Manager, Special Operations (AaaS – RPA) (April 2014 – August 2016) Sr. Program Manager, Continual Service Improvement (RPA) (February 2012 – March 2014)

• Build a program around planning, executing and reporting on delivery of Automation as a Service (AaaS)

• Built, managed, and reported on a program to scope and delivered client RPA PoCs (Proof of Concept) and Pilots

(Special Operations)

• Program delivery and governance reporting across all RPA and Special Operations programs and projects

• Resource and lead a team of Project Managers responsible for all client RPA implementations

• Pre-sales for Robotic Process Automation (RPA), Integrations and Use Case development Sr. Manager, Service Transition (September 2010 – January 2012) Sr. Delivery Manager, Technical Project Manager (November 2006 - August 2010) Sommo 3

• Create process and standard templates for client transitions onto our product

• Manage and govern the transition project managers

• Responsible for key accounts and enterprise clients in collaboration with systems engineers, software developers, product managers and other stakeholders

• Technical Project Management for signature profile clients, transition of technology services and data center migrations including staff absorption

DataPipe, LLC (acquired by Rackspace Technology)

Director of Program Management & Critical Systems (March 2006 – October 2006) Director of Program Management (October 2002 – February 2006)

• Built and managed a Program Management Office (PMO) for internal projects and client implementations

• Program Management for a 36,000 sq.ft. commercial building conversion into an 18,000 sq.ft. of Data Center space and 18,000 sq.ft. of Office Space

• Responsible for business aspects of the acquisition including due diligence prior to purchase

• Obtaining all town and building permits prior to construction SKILLS

• Data Center SaaS Operations

• IT Service Management (ITSM)

• SDLC Lifecycle

• Program Management Frameworks (Agile,

Waterfall, Scrum, Kanban)

• Transparent and effective communication

• Large scale system implementations

• Effective leadership and decision making

• Collaboration with cross functional teams

• Strategic planning and prioritization of work

TOOLS

• ServiceNow ITSM & ITBM

• Atlassian Confluence

• Atlassian Jira Software

• Atlassian Jira Service Mgmt

• Smartsheet, Smartsheet for Jira

• Broadcom Rally

• Clarizen

• Basecamp

• Dash

• Microsoft O365 Suite (Word, Excel, PowerPoint,

Teams, SharePoint, Project, Project Server, Visio, etc.)

• Office Timeline

• Miro

• Trello

• Adobe Acrobat Pro

• Lucid Chart

• Mindjet

• Workato

CERTIFICATIONS

• Project Management Professional (PMP®)

• Certified ScrumMaster® (CSM)

• SAFe® 6.0 Product Owner/Product Manager

• ITIL® 4 Foundation in IT Service Management

• ITIL® 4 Specialist Create, Deliver and Support

• Lean IT Management

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