Customer Service Representative
Resume:
Susan Taylor
Merrillville, IN *****
**********@************.*******.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative (Medicare)
Maximus Federal - Lynn Haven, FL
July 2021 to April 2024
I started out in marketplace insurance then I got trained certified in Medicare, which made me Dual they had me The line of business that was the busiest at the time. I am A and B Claims trained and Certified. I am also Trained and Certified in Durable Medical Equipment (DME) 1 and 2. As well as a Fraud Specialist and Tier 2 Claims Specialist.
Server
Cracker Barrel - Panama City, FL
October 2020 to July 2021
Serving food and beverage, providing excellent customer service Server/Trainer
Waffle House - Callaway, FL
July 2019 to November 2019
Serving food and beverage, providing excellent customer service, training new servers Server
Paula Deen’s Family Kitchen - Panama City Beach, FL June 2019 to July 2019
Serving food and beverage, providing excellent customer service Server/Trainer
Waffle House - Lynn Haven, FL
January 2018 to July 2019
Serving food and beverage, providing excellent customer service, training new servers Server/Dining Room Leader
Mission BBQ - Panama City, FL
April 2017 to January 2018
Serving food and beverage, providing excellent customer service, leading the dining room Server/Trainer
Montego Bay - Panama City Beach, FL
February 2013 to June 2015
Serving food and beverage, providing excellent customer service, training new servers I started out doing marketplace insurance then I went to Medicare which made me Dual so I did marketplace and Medicare insurance, Claims A and B, Durable Medical Equipment (DME) 1 and 2, Fraud Specialist, and I became a Tier 2 Claims Specialist.
Server/Trainer
Hammerhead Freds - Panama City Beach, FL
September 2005 to January 2013
Serving food and beverage, providing excellent customer service, training new servers Education
Some College in General Studies
Gulf Coast State College - Panama City, FL
August 2003 to July 2005
Skills
• Computer skills
Training skills
Leadership skills
Problem-solving
Communication
• Microsoft Office
• Serving Experience
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