Susan Taylor

Merrillville, IN *****

ad38uh@r.postjobfree.com

+1-850-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative (Medicare)

Maximus Federal - Lynn Haven, FL

July 2021 to April 2024

I started out in marketplace insurance then I got trained certified in Medicare, which made me Dual they had me The line of business that was the busiest at the time. I am A and B Claims trained and Certified. I am also Trained and Certified in Durable Medical Equipment (DME) 1 and 2. As well as a Fraud Specialist and Tier 2 Claims Specialist.

Server

Cracker Barrel - Panama City, FL

October 2020 to July 2021

Serving food and beverage, providing excellent customer service Server/Trainer

Waffle House - Callaway, FL

July 2019 to November 2019

Serving food and beverage, providing excellent customer service, training new servers Server

Paula Deen’s Family Kitchen - Panama City Beach, FL June 2019 to July 2019

Serving food and beverage, providing excellent customer service Server/Trainer

Waffle House - Lynn Haven, FL

January 2018 to July 2019

Serving food and beverage, providing excellent customer service, training new servers Server/Dining Room Leader

Mission BBQ - Panama City, FL

April 2017 to January 2018

Serving food and beverage, providing excellent customer service, leading the dining room Server/Trainer

Montego Bay - Panama City Beach, FL

February 2013 to June 2015

Serving food and beverage, providing excellent customer service, training new servers I started out doing marketplace insurance then I went to Medicare which made me Dual so I did marketplace and Medicare insurance, Claims A and B, Durable Medical Equipment (DME) 1 and 2, Fraud Specialist, and I became a Tier 2 Claims Specialist.

Server/Trainer

Hammerhead Freds - Panama City Beach, FL

September 2005 to January 2013

Serving food and beverage, providing excellent customer service, training new servers Education

Some College in General Studies

Gulf Coast State College - Panama City, FL

August 2003 to July 2005

Skills

• Computer skills

Training skills

Leadership skills

Problem-solving

Communication

• Microsoft Office

• Serving Experience