Dhanyamalini James

**** ***** ****** ******* ** *1435

Cell # +1-917-***-**** (Main)

+1-929-***-****

Email: ad38u6@r.postjobfree.com

ad38u6@r.postjobfree.com

EDUCATION

● Academy of Apex Education, Georgetown-Guyana (2007-2011) Graduated in Business Administration

● Global Technology (2011-2013)

Computer Foundation Package and Computerized Accounting

● Diploma from an Accredited Senior high school in the United States

● Allen School of Health Sciences, Jamaica-New York (2015 -2016)

Medical Assistant Program

● Bena Institute of Vocational training, Richmond Hill-New York Home Health Aide Program

SUMMARY OF QUALIFICATIONS

E.D.P.M QuickBooks Business Admin.

Peachtree accounting Office Oriented Mathematics

QuickBooks Point of Sales

English A

Diploma in the United States of America

EXPERIENCE

Unicomer Guyana INC (2011-2015)

Migrated Georgetown, Guyana

CSR/ Cashier/ Accounts Clerk

● Promoting sales

● Inputting sales data into the system and reconciling with payment received.

● Audits and verifies data relating to weekly sales figures

● Promoted to Accounts Receivable clerk-billing and invoicing

Airport management service Inc. (March 25,2015- June O1,2018) JFK Airport, New York

Lead Supervisor

● Enter weekly Journal entries and reconcile the account at the end of the day.

● Audits and verifies data regarding Inventory Valuation

● Training new employees

Hillside Auto Mall

Hillside Queens

BDC Representative (Sept 2017- August 2018) Evening Shift

Answers phones and online inquiries

Schedules appointments and conducts follow-ups with “no-shows”.

Greets customers in a professional manner and assists them with their requests.

Maintains communication with customers to ensure satisfaction with service.

Ensures prospects are informed of company promotions.

General Workforce Inc (June 11, 2018- March 15, 2022)

Ozone Park, NY

General Manager

● Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results.

● Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation.

● Generates and evaluates staffing schedules and ensures data updates into the scheduling system.

● Generate short and long-term staffing models and provides recommendations based on analysis.

● Compares results to forecast and identify opportunities for improvement.

● Provide daily/intraday performance reports to leadership.

Diversified Marketing NYC Inc (July 2022- present)

(Referral Base Company for Accident Victims)

Forest Hills, Queens

Supervisor

● Maintain constant communication with Operations teams to coordinate sales lead

● Provide daily/intraday performance reports to management team

●Maintain daily clients’s intake

● Administrative assistant for intake clients (physical therapy & attorney)

SKILLS AND LANGUAGES

Reliable, responsible, honest, team player, personable, confident and easily adapt to new concepts and responsibilities.

Proficient in Microsoft Word, Excel and PowerPoint Fluent in English and basic Spanish

Awards and Accomplishment Certificate

Honor Role (first & second Module) @ Allen School Medical Assistant Program

Perfect Attendance and Professionalism (first & second Module) @ Allen School Medical Assistant Program

Typing Net speed: 24 wpm Accuracy: 100%

My proven ability to optimize operational and team success, along with my acute talent in providing an exceptional level of client service and satisfaction, will contribute immensely to the success of your organization. Thank you for your consideration; I look forward to speaking with you soon.

Reference available upon request

Contact this candidate