Alpana Vaidya

E-mail: ad38tx@r.postjobfree.com

Phone: 310-***-****

Summary

Dedicated Customer Service Representative with over 4 years of experience in chat and email support, technical assistance, and customer care. Proven track record of efficiently managing 50+ email and chat inquiries daily while ensuring prompt resolution of client issues. Proficient in utilizing various communication channels, including video conferencing platforms like Zoom, Skype, and Teams. Eager to leverage expertise in customer service and problem-solving to contribute to your company's success.

Skills

Customer Service & Support

Email & Chat Correspondence

Technical Troubleshooting

Problem Resolution

Communication Skills

Video Conferencing Platforms (Zoom, Skype, Teams)

Education

Completed Bachelors of Science from Mumbai University with second grade.

Completed HSC from Maharastra State Board with First Grade.

Completed SSC from Maharastra State Board with Distinction.

Employment Record

Professional Experience

Customer Service RepresentativeWorked as a Customer E-service Representative with Tracmail India.

Managed chat and email support for various clients, including webhelp.com, beenz.com, Hotmail, McAfee, and Microsoft.

Provided comprehensive customer support and technical assistance to resolve issues promptly and effectively.

Handled a high volume of inquiries, averaging 50+ emails and chats daily, ensuring timely responses and resolutions.

Collaborated with cross-functional teams to address complex customer issues and improve service delivery.

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