SYLENA D. FLOYD

**** *. ******* **. *********, NC 27536 · 252-***-****

ad38to@r.postjobfree.com · https://www.linkedin.com/in/sylena-floyd

Administrative Skills

Operating Systems: Mac OS (High Sierra), Microsoft Outlook, Microsoft Office 365

Web Based: SharePoint, Google Docs, Call Center Database, Internet Explorer

Marketing applications: PeopleSoft, Kronos, Google Calendar, Survey Monkey

Employment

ROSEMART BP-Youngsville, NC

Cashier Associate, December- February

Operate cash register and perform duties such as stocking and organizing inventory

Prepare to follow company procedures via learning base systems

Close at the end of the shift ; count drawers, back counter, food service, and alarm systems

G0 2 STAFFING SOLUTIONS-Oxford, NC

Filler and Assembler Associate, March 2020, January 2022- Present

Acted as an associate to load and order fill makeup for Almay

Worked in a manufacturing environment to meet production inflow with Revlon Warehouse

Attended up-to-date meetings pertaining to attendance, projections, safety hazards, and lock-out-tag-out policies

DOLLAR GENERAL- Henderson, NC

Cashier, February 2022- October 2022

Trained under the store manager for abrupt sales, scan in store items, and to learn about anti-theft, rules and regulations, and legal boundaries on a module-based system

Participated in a remodel for Dollar General’s new store design, such as their home and end cap sections of DG

Restocked and recovered electronics, food shelves, apparel, and home decor

VARIETY WHOLESALERS- Henderson, NC

Picker, November 2021-January 2022

Counted Rose’s storage items with a handheld scanner iCIMS

Closed out stores, based on a wave of store orders for Rose’s Department Store

Participated in annual inventory, cleaned under shelves and organized VW’s products for purposes of inventory

LYNEER STAFFING SOLUTIONS UPS- Butner, NC

Mail Sorter, June 2021-August 2021

Sorted UPS flat mail, induct mail, hand mail, and air mail by hand or with a scanner

Maintained delivery to company sites in Charlotte, Raleigh, Richmond, and other UPS locations

Assisted with UPS carriers, by placing mail in bins and on conveyor, Use clocks for hourly pay

LYNEER STAFFING SOLUTIONS DHL- Raleigh, NC

Mail Sorter, March 2021- May 2021

Sorted mail for DHL ecommerce distribution center and distributed mail in alphabetical bins

Attended meetings to listen about DHL’s updated policies and targeted sales

Used time clocks for hourly pay

GREENE RESOURCES RTI INTERNATIONAL- Raleigh, NC

Data Collection Specialist, December 2019- February 2020

Completed surveys for RTI, researched and completed assignments for OMAS project, Recorded patient responses residing in Ohio involving Q’s and A’s format questionnaire

Collected information for projects: OMAS, EIA, and CMEC along with other participants

Recognized as top performer for OMAS

Trained and tested on knowledge about Microsoft, spreadsheet, and website tools along with other participants

CONDUENT-, Henderson NC Mail Order Agent, November 2016- November 2018

Trained on ACS database for three-weeks in a classroom, with the use of headphones and dialer telephones, to speak with Aetna customers about health insurance

Recognized for outstanding performances from customer’s satisfaction with phone calls

Communicated with co-workers, supervisors/escalations, and IT agents throughout Microsoft Outlook

Monitored weekly charts for accuracy of hours worked and matched pay

Attend virtual conferencing with mail order coach and other employees

Education

NORTH CAROLINA STATE UNIVERSITY– Raleigh, NC

Bachelor's of Science in Business Management, Concentration: Marketing, 2017

Awards & Recognitions

FLORIDA AGRICULTURAL & MECHANICAL UNIVERSITY- FAMU, 2003, Most Outstanding in Pre-Calculus (Regional Institute for Math and Science Program)

NORTH CAROLINA STATE UNIVERSITY- SATELLITE PROGRAM, 2004, participated in science bound camp with other peers; such as indoor and outdoor recreational activities; group leadership events, zip lining, puzzles and games, as well as eating etiquette and dining. The program included events such as workshops, budgeting seminars, and college prep.

NORTH CAROLINA STATE UNIVERSITY- NCSU Freshman Dean's List, NCSU Career Fair Ambassador- local to regional companies

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