*** ******* ******** ** *** A

Middle Riiver md **220

ad38t2@r.postjobfree.com

DEBORAH Wanless

Objective

Organized administrative professional well-versed in healthcare practices, customer service, management and compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Punctual and responsible. In search of an entry level position to expand my knowledge and skill set.

Skills

• Extreme Organizational Skills

• Staff management /Team leadership

• Financial planning/ Profitability and revenue generation

• Business growth and retention/ Problem resolution/ Scheduling and calendar management

• Health assessments/ Business operations/ Leadership/ Operations management/ Business Administration

• Written and oral communication

• Customer Focused

• Resource scheduling / Filing paperwork Recording data/ Reviewing data /Staff supervision

• Housekeeping/ Maintenance scheduling

Work History

Bank teller/ CSR, Orrstown bank, Pasadena md, Dec 2019 to Aug 2020

• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches, Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft

• Checked amount details and fraud markers for transaction papers such as checks and money orders, Upheld strict financial controls by keeping funds secure and accurately transferring monies

• Promoted products or services to each customer to consistently achieve sales targets

• Accessed computerized financial information to answer questions related to specific accounts, Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse

• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills, Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages

• Provided customer records on demand, including account statements and copies of checks, Logged cashier's checks and other transactions to maintain accuracy of account records

• Assisted customers with compromised debit cards and issued new credentials, Placed orders for customer checks and verified starting numbers, Audited fellow teller currency to contribute to dual-control procedures

• Counted and packaged currency and coins, Reconciled cash drawer and resolved discrepancies, Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings

Bartender Supervisor, Larry’s tavern: FEB 2016-PRESENT

• Controlled food costs and managed inventory

• Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews

• Created new recipes, outlined steps and training staff on correct preparation

• Continuously evaluated business operations to effectively align workflow for optimal area coverage and customer satisfaction

• Developed new signature cocktails to enhance bar reputation and increase profits

• Maintained secure cash drawers, promptly resolving discrepancies for accuracy

• Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors

• Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean

• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers

• Developed unique drink and cocktail offerings to enhance bar reputation

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands

• Assisted servers with specialty drinks orders by preparing on-demand items without delay

• Managed accurate register and produced daily sales reports backing up inventory usage numbers

• Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies

• Checked customers' identification to confirm legal drinking age

Bank teller, m&t bank, Pasadena md Jan 2012-march 2015

• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches, Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft

• Checked amount details and fraud markers for transaction papers such as checks and money orders, Upheld strict financial controls by keeping funds secure and accurately transferring monies

• Promoted products or services to each customer to consistently achieve sales targets

• Accessed computerized financial information to answer questions related to specific accounts, Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse

• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills, Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages

• Provided customer records on demand, including account statements and copies of checks, Logged cashier's checks and other transactions to maintain accuracy of account records

• Assisted customers with compromised debit cards and issued new credentials, Placed orders for customer checks and verified starting numbers, Audited fellow teller currency to contribute to dual-control procedures

• Counted and packaged currency and coins, Reconciled cash drawer and resolved discrepancies, Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings

Medical Secretary, Baltimore Washington sleep center Mar 2012- Aug 2013

• Checked patient identifying information against records to uphold strict security, safety and regulatory standards

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment

• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery

• Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results

Janitorial Payroll Supervisor, parkville md Feb 2008- Mar 2009

• Performed calculations in payroll categories such as overtime, vacation and sick hours

• Processed payroll garnishment's such as tax liens and child support

• Generated checks and stubs for direct deposits

• Collaborated with human resources personnel to accurately and efficiently track leave time

• Applied knowledge of regulations, employment law and tax code to keep operations in compliance

• Altered employee tax status along with information regarding withholding

School Cafeteria Worker Parkville Middle School, sept 2003 – aug 2006

• Ensured proper handling and preservation methods while packaging and storing food products

• Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations

• Maintained clean, trash-free workspaces to maximize productivity and safety

• Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines

• Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas

• Maintained composure and work quality while under stress

• Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas

• Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events

• Assisted guests, including offering personable greetings and taking orders

• Accurately operated cash register to process customer payments daily

Medical Billing/ ASSISTANT, Heart associates of baltimore md, 2000-2006

• Sanitized, restocked and organized exam rooms and medical equipment

• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions

• Called and faxed pharmacies to submit prescriptions and refills

• Maintained detailed records of test results by entering data and patient information into computer

• Prepared and administered medications to alleviate patient symptoms

• Explained procedures to patients to reduce anxieties and increase patient cooperation

• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs

• Performed clerical duties, such as word processing, data entry, answering phones and filing

• Gathered forms, copied insurance cards and ID to collect patient information for billing and insurance filing

• Obtained client medical history, including medication information, symptoms and allergies

• Directed patients to exam rooms, fielded questions and prepared for physician examinations

• Documented vital signs and health history, Booked patient appointments

Education

Medical Billing Certificate :Tesst College 2015

High School Diploma : Parkville High School & Center For Math/Science June 1989

References

Lorie Lample Larry’s Tavern – Coworker 443-***-****

Bonnie Larry’s Tavern – Coworker 410-***-****

Karen Joyce Larry’s Tavern – Coworker 410-***-****

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