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Customer Service Procurement

Location:
Lawrenceville, GA
Posted:
March 10, 2024

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Resume:

Roy Phillips

Woodstock, GA 404-***-**** ad38sx@r.postjobfree.com LinkedIN: https://www.linkedin.com/in/RoyHPhillips/

Professional Summary

Procurement and Purchasing professional with over fifteen years of experience.

•-Proven track record of successfully collaborating with cross-functional teams to achieve sourcing, procurement

and purchasing goals in support of organizational initiatives.

- Experience managing all procurement, negotiations and supplier relations with annual spend of $200M.

- Skilled in managing indirect sourcing, contract negotiations and purchasing processes.

- A problem-solver and analytical thinker with strong attention to detail and transferrable skills.

Employment History

The Home Depot Atlanta, GA

Customer Service Rep Jun 2020-Present

•-Addressed customer complaints, ensured a positive customer experience, drove customer satisfaction and repeat business.

The Judge Group/short-term contract, CBRE Atlanta, GA

Senior Procurement Specialist Nov-Dec 2019

•-Collected supplier data and on-boarded vendors as part of CBRE’s management of United Parcel Service facilities management. Increased onboarded vendors by 30%.

Calstrat Consulting/short-term contract, City of Brookhaven Sugar Hill, GA

Purchasing and Procurement Manager May-Oct 2019

•-Collaborated with internal stakeholders to determine procurement requirements, developed RFx processes, implemented procurement strategies and managed all sourcing, procurement and purchasing functions.

Cherokee County Bd of Commissioners Canton, GA

Senior Procurement Specialist Dec 2018-Apr 2019

-Collaborated with internal stakeholders to determine procurement requirements.

-Managed sourcing activities, contract / pricing negotiations and purchasing of goods and services for capital equipment and operations projects.

-Conducted market research to identify industry trends and product innovations.

-Negotiated favorable terms, conditions and pricing agreements with suppliers.

Beacon Hill Staffing/short-term contract, Blastec, Inc Alpharetta, GA

Procurement and Supply Chain Manager Dec 2016-Apr 2017

-Planned, managed and supervised sourcing, purchasing, inventories, shipping, receiving and logistics in a heavy manufacturing environment.

-Created a plan for converting high-volume, low-cost materials inventories into vendor managed inventories.

-Controlled inventory costs while meeting manufacturing and customer order deliverables.

-Negotiated contracts with vendors, service providers and customers.

Robert Half/60-day contract, CSM Bakery Solutions Atlanta, GA

Master Data Management Analyst Oct-Dec 2016

•-Reviewed and maintained SAP / SRM materials master data to ensure accuracy and alignment of pricing.

Metasys Technologies/6-mo contract, American Cancer Society Atlanta, GA

Senior Buyer Jan-Sep 2016

•-Managed purchasing of rental equipment and services. Negotiated 25% savings for vehicle refueling costs.

Connectivity Wireless Solutions Duluth, GA

Procurement Manager Jul 2014-Feb 2015

-Collaborated with internal stakeholders to determine procurement requirements.

-Managed all sourcing, procurement, purchasing and inventory functions and negotiated favorable terms, conditions, and pricing agreements with suppliers.

-Reconciled $2M project inventory discrepancy.

-Negotiated 3rd Party Logistics (3PL) Agreement and achieved 20% cost avoidance for (delivery and staging of $3.5M of materials (One World Trade Center distributed antenna integration project).

Sunrise Systems/90-Day contract, Kimberly-Clark Edison, NJ

Senior Sourcing Specialist Dec 2013-Mar 2014

-Researched and vetted suppliers, established partnerships and assisted Senior Commodity Managers in RFx processes to achieve competitive advantage.

-Developed relationships with Internal Customers, Mills and Suppliers.

Wellstar Health System Marietta, GA

Senior Buyer Mar 2011-Jun 2012

-Co-chaired Blood Products Process Improvement Team, created Purchase-to-Pay Procedures and changed an untracked $6.5M spend into a lean and efficient process identifying spend at the product code level.

-Redesigned Purchase-to-Pay life cycle processes for three commodities resulting in a 50% reduction in processing costs.

-Collaborated with internal stakeholders to determine procurement requirements.

-Managed purchasing and supplier relations for consigned and owned inventories of implantable medical devices and surgical / lab supplies for cardiovascular operating rooms, facilities and Bio-Medical Engineering MRO goods and services for five Regional Hospitals.

-Negotiated favorable terms, conditions, and pricing agreements with suppliers.

-Established and maintained strong supplier relationships and addressed performance issues.

Verizon Communications Alpharetta, GA

Senior Procurement Specialist Jul 2003-Mar 2010

-Collaborated with internal stakeholders to determine procurement requirements for all Facilities Goods and Services (FF&E, catering and janitorial services) and cell tower services install and maintenance services.

-Developed and implemented procurement strategies.

-Identified, evaluated and select qualified suppliers based on quality, cost, delivery and other criteria.

-Managed indirect sourcing, contract and statement of work negotiations and purchasing processes a $200M annual spend (capital equipment and operations projects for telecom, data centers and facilities).

-Negotiated favorable terms, conditions, and pricing agreements with suppliers.

-Established and maintained strong supplier relationships and addressed performance issues.

-Monitored contract renewal dates and initiated contract renegotiation or termination as required.

-Initiated transition of services from one-year, site specific contracts to multi-year regional contracts.

-Managed supplier relations issued Supplier Corrective Action Reports (SCAR).

-Negotiated pricing, managed master data for SAP/ARIBA eCatalog items with annual purchases of $5.5M.

Education: Bachelor of Science, University of Alabama

Skills:

Category Management (Expert)

Vendor Managed Inventories (Expert)

Supply Chain (Expert)

Purchasing and Procurement (Expert)

Collaborating with Cross Functional Teams (Expert)

Supplier Relations Management (Expert)

RFx Processes (Experienced)

MRO (Expert)

Contract and Pricing Negotiations (Experienced)

Statements of Work (Expert)

Evaluating Suppliers (Expert)

Indirect and Direct Sourcing (Expert)

Managing Contracts (Expert)

Logistics Agreements (Experienced)

Procurement Strategies (Experienced)

Problem Solving (Expert)

Project Management (Skillful)

SAP (Skillful) ARIBA (Skillful)



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