Nairi Mahroukian • 714-***-**** • ad38s2@r.postjobfree.com • Los Angeles, CA

PROFESSIONAL EXPERIENCE

ICO Development - Los Angeles, CA May 2023 – March 2024 Operations-Office Manager/Executive Assistant

● Prepared the Managing Member’s business activities daily and anticipate his operational needs

● Function as the depository for all legal claims by tracking all claims, ensuring they are tendered, and appropriate team members are notified

● Coordinated the signing of important documents such as banking documents and wire transfers from the Executives

● Managed updates to the organization’s Standard Operating Procedures and coordinate updates as needed

● Reviewed and improved office systems and corresponding policies and procedures, such as filing systems, electronic filing, phone systems, document storage management, etc.

● Ensured company and staff are supplied with necessary equipment (computers, cell phones, etc.), materials and all business tools for performing company work

● Managed third party IT vendor(s) and function as a liaison on IT matters to resolve needs of managers and departments

● Participated in the corporate budget preparation process and be responsible for monitoring corporate office expenditures

● Planned, scheduled, and promoted company events, meetings, conferences and obtain assistance from other team members when needed

● Coordinated the onboarding / offboarding of employees including scheduling and maintaining records of all company required courses and training

● Worked with department heads and Director of Operations to identify, plan, and schedule company wide, departmental, and individual training sessions

● Stayed informed on and recommend trends and improvements that may be implemented to improve efficiency and quality of the office operations

● Managed corporate credit card use request authorizations and supports accounting team with monthly reconciliation

● Completed special projects as assigned

Hanley Investment Group Real Estate Advisors – Corona Del Mar, CA March 2022 – April 2023 Operations Manager

● Ensured all systems operated smoothly and aligned with our quality standards and core values

● Maximized the efficiency of all business procedures through technology and/or process

● Helped to ensure the organization’s processes remained legally compliant under corporate and DRE laws

● Monitored daily operations and addressed potential issues when they arose

● Built processes that met our company’s business objectives and ensured compliance

● Maintained clean and organized document management

● Tracked key timelines and stages in a transaction process to ensure we were meeting Real Estate laws

● Updated transaction details during all stages of the Commercial Real Estate sale process in the CRM system and/or Excel spreadsheets to ensure accurate reporting

● Managed and tracked the company pipeline as it related to Pursuits, Listed, On Market, In Escrow and Closed deals

● Managed and updated the Closing Pipeline reports in CRM

● Ran reports and queries of historical transactions to support the team and company in presentations

● Maintained up-to-date DRE records of licensing requirements for the agents, associates, and company

● Coordinated with Broker of Record regarding rep agreements, escrow, Purchase Sale Agreements, etc.

● Ensured the marketing department was aware of any restrictions during the transaction process

● Developed strong working relationships with vendors and third-party accounts

● Assisted with on-board and off-board of employees or independent contractors

● Coordinated technical support

● Managed mail, office supplies, and maintenance requests

● Assisted with company events and promotions

● Performed duties as it related to property management

● Conducted monthly meetings with executive leadership to review changes, any inefficiencies, key goals, and company reporting

● Ensured work was managed in the project management software

● Assisted in the annual budget review

● Assisted with AP/AR as needed

● Supported the office in any and all areas as a team player Arcturus Group – New York, NY

Operations-Office Manager/Executive Assistant March 2013 – Jan 2021

● Served as a gatekeeper to CEO, COO and Managing Director

● Managed and maintained extremely busy schedule for CEO, COO, Managing Director and Consultants

● Handled confidential information with a high level of discretion and sensitivity

● Served as a primary internal and external point of contact for all matters requiring the CEO’s attention, including those of a highly confidential and critical matter

● Responsible for Payroll and all HR matters

● New employee onboarding, including tours, equipment/IT/space allocation

● Managed internal staff relations and maintained a safe and secure working environment

● Worked directly with CPA to ensure booking keeping and all taxes were handled properly and in a timely manner

● Liaised with accounting, legal, insurance and service providers to facilitate the day to day operations of the firm

● Ensured effective time management in CEO’s schedule and calendar to optimize and prioritizing meetings, time and logistics, with attention to accuracy and detail on highly confidential information with utmost discretion

● Compiled and submitted all corporate expenses and prepared supporting documentation

● Managed vendors, billing and maintain accurate record keeping of all expenses

● Handled all IT issues with our team

● Booked complex travel arrangements and created detailed travel itineraries (international and domestic)

● Coordinated and planned office activities and events, including off-sites, retreats and conferences

● Assisted with presentation materials, office supplies and corporate accounts

● Managed office space and coordinate maintenance

● Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office

● Digitized office – Designed and implemented filing system

● Conduct and assemble research and assist with special projects

● Ongoing maintenance and updating of industry contacts

● Performed other administrative responsibilities and personal work as needed United Way of Greater Los Angeles – Los Angeles, CA September 2008 – February 2012 Executive Assistant to CEO, CAO and VP of HR

● Provided on-going support to CEO, CAO and VP of Human Resources

● Provided support to cross-functional teams; maintained the calendar and coordinated travel

● Prepared materials for Board and Volunteer Committee meetings; included preparing and distributing agendas for the meetings and, the Board Package, committee packets, meeting minutes and summaries, slide presentations, and handouts, as well as tracking follow-up items

● Attended Audit/Investment Committee meetings and performed various administrative-support duties for the Committees, including coordination and preparation of agenda and supporting materials; prepared minutes following Committee meetings; maintained files of official minutes, resolutions and appropriate attachments

● Organized and attend a variety of meetings; took and prepared minutes; distributed minutes to staff

● Composed correspondence independently on a variety of matters; compiled and typed various letters, reports, data, and memos, and other materials as needed

● Reviewed and checked documents for completeness, accuracy, and conformance with applicable rules and procedural requirements; maintained filing system and database records

● Coordinated special projects/events and internal meetings; included arranging schedules, selecting the site and negotiating prices, hotel/meeting rooms, preparation of programs, coordination with speakers/facilitators, planning and scheduling special events such as receptions, luncheons, and/or dinners (establishing menus, audio/visual requirements, etc.), and preparation and approval of paperwork within specific budgets

● Handled all background checks for employees; planned and conducted new employee orientation

● Handled all incoming calls proficiently and followed through with issues raised with appropriate parties

● Maintained a variety of complex records, lists, and files including confidential materials; assured confidentiality of information and records

Sony Pictures – Culver City, CA January 2003 – September 2008 Executive Assistant to Senior VP of Creative Media

● Developed and maintained positive relationships with talent, producers, PR agencies and representatives, agents, managers, production staffs and media

● Assisted I the coordination of creative media materials delivered to publicists, filmmakers and talent

● Updated and distributed departmental status report in order to disseminate information regarding the studio’s publicity department

● Created calendars, scheduled meetings and administrative duties; utilized Excel for expense reports

● Worked closely with the travel department in coordinating travel for executives and coordinated ground transportation

(i.e. limo drivers and rentals)

● Assisted Creative Director on a daily basis

EDUCATION

California State University, Fullerton December 2002 Bachelor of Arts in Communications(Public Relations) QUALIFICATIONS & SKILLS

● Demonstrated ability to work as a part of a team in a fast-paced environment

● Excellent written and oral communication skills

● Detail oriented and proficient in the use of Microsoft programs (Outlook, Word, Excel, PowerPoint) and CRM

● Ability to track and execute multiple projects on deadline

● Strong computer and Internet research skills and familiarity with office equipment

● Oral and written fluency in Armenia

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