Imani Morse

Address Fort Washington, MD, *****

Phone 301-***-****

E-mail ad38rx@r.postjobfree.com

Citizenship: USA; Veterans Preference: No; Pay grade: GS – 5. Highly dedicated, flexible, and continual learner who enjoys leading in collaborative environments. An experienced healthcare professional with a working knowledge of and experience with database management in functional areas of business. Adept at utilizing leadership skills to strategically engage with other agencies while resolving conflicts and enhancing liaisons. Excellent knowledge of managing supplies and products for federal contractors and key stakeholders. Fresh mind seeking an administrative support role in the federal government.

Skills

Computer literacy

Administrative and technical support

Project management

Research

Analytics

Leadership

Patient Advocacy

Work History

Feb 2020 - Current

NURSING ASSISTANT

Veterans Health Administration, Washington, DC

40 hours/week

Salary: 50,000/year

Supervisor: Maritza Perez may be contacted at 202-***-**** Ext 56421

Authorize meticulous patient records within proprietary Federal system including patient condition, vitals, dressing changes, medications, and overall patient support and education.

Promptly answer phone calls, determine nature of requests, and provide desired information using proper telephone protocol.

Plan and organize work in coordination with staff and management to assist with assigned projects.

Utilize DHCP program to track specific data overtime for purpose of conducting long term care-related research.

Answer call lights and support patient comfort and safety by adjusting bed rails and creating support tickets for defective equipment upon request.

Handle matters professionally with the public or internal customers using personal knowledge, policy, and procedures of the office and organization. Monitor, track and convey important patient information to patients and staff to honor autonomy and optimize care delivery.

Identify and report unsafe situations to maintain adherence to safety protocols and prevent patient falls

Mar 2018 - Apr 2020

FRONT-DESK CONCIERGE/RECEPTIONIST

Velocity Condominiums, Washington, D.C.

35 hours/week

Salary: 37,000/year

Supervisor: Jacqueline Long may be contacted at 202-***-****

Furnished direction and oversight to multi-faceted, 14-story building in effort to maintain security of premises.

Administered problem analysis and user support, testing or training users on application functionality, coordinating application or system design, development and implementation, or technical related work.

Communicated effectively with visitors, tenants, families and other support personnel while simultaneously viewing 16-screen CCTV to prevent and detect intrusion and ensure security of building perimeters, including conducting hourly rounds of building and parking garage and credentialing external stake holders for building access.

Handled conflict and problems in dealing with customers constructively and appropriately.

Dispatched police or fire department in emergency situations such as fires or presence of unauthorized person

May 2015 - Apr 2019

CARE COORDINATOR

Consumer Direct Care, Washington, D.C.

40 hours/week

Salary: 40,968/year

Supervisor: Genevieve Wells may be contacted at 202-***-****

Achieved inclusivity, independence and wellness by assisting with lifestyle modification adjustments for client.

Assisted with the development and modification of care plans in conjunction with patient, families, and managing physician.

Supervised all levels of care for patients pursuing substance abuse treatment.

Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.

Cross-trained employees to support the agency and other medical staff with an emphasis on establishing teambuilding efforts, rapport, and developing relationships with external partners

Jan 2018 - Dec 2018

PROGRAM ANALYST

Department of Health and Human Services, Silver Spring, MD

Job type: Externship 20 hours/week

Salary: Unpaid

Angeline Bell may be contacted at 703-***-****

Ensured the quality of DHHS’s work, including taking responsibility for a portfolio of work (including that conducted by external contractors and junior staff) meets organizational standards for being thorough, objective accurate, and nonpartisan.

Represented and spoke on behalf of DHHS in meetings with stakeholder organizations, researchers, government agencies, and others interested in DHHS work, including public speaking opportunities, engagements, and outreach activities.

Solved complex program problems with in-depth analysis and took necessary steps to prevent the occurrence of discovered issues.

Educated providers on software applications updates.

Gathered, documented and modeled data to assess business trends.

Collected, organized and modeled data using Word processing and publishing tool.

Assist with compiling or maintaining information for reviews of staff members and key employees

Education

Aug 2014 - May 2019

Bachelor of Science: Health Services Administration

Trinity Washington University - District of Columbia

Accomplishments

CNA ǀ Qualified Mental Health Professional ǀ Automated External Defibrillator (AED) ǀ Basic Life Support (CPR) ǀ Crisis Prevention Intervention ǀ IT Security

SOFTWARE PROFICIENCIES

Healthcare Analytics ǀ Microsoft Office (Access, Word, Excel, PowerPoint) ǀ Type 40 WPM ǀ Data Entry/ Spreadsheets ǀ Electronic Medical Records ǀ Qualitative and Quantitative Research

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