JANE MICHALOPOULOS

*** ****** ****** ad38rt@r.postjobfree.com

Silver spring, MD 20901 PH: 202-***-****

SUMMARY OF QUALIFICATIONS

Well-organized team player who is detail-oriented and able to handle multiple tasks. Extensive administrative experience in property management, banking, and education. Core competencies include:

Strong interpersonal and organizational skills demonstrated in client servicing positions.

Ability to make administrative and procedural decisions and judgments.

Experienced in recruiting and interviewing candidates, training new staff.

Ability to prepare, compose and assemble confidential information.

Capable of working in a team environment or independently with minimal direction and supervision.

Skilled in using Microsoft Office applications including Word, Excel, PowerPoint, Outlook.

Fluent in Greek and English.

PROFESSIONAL EXPERIENCE

Prince George’s Community College, Largo, MD February, 2020 - Present

Adult Basic Literacy Education Teacher/GED Instructor (contract position) (Adjunct Faculty)

Facilitated robust lessons to help students gain the knowledge and skills necessary to become lifelong learners.

Adopt pedagogy based on students’ strength and weakness to allow for best practices.

Tailored instruction to meet the needs of various learning styles.

Monitor students’ progress by utilizing the TABE test and helped`

students develop note taking, study skills and vocational skills.

Managed 25 learners via synchronous and asynchronous learning on GED Math.

Well versed in distance learning using ZOOM, and Google Classroom

Capital Guardian Youth Challenge Academy, Laurel, MD August, 2019 – April, 2021

GED Science Instructor

Developed an original semester long curriculum encompassing high school science standards, while continuously adapting curriculum based on formative and summative assessments in order to ensure mastery of content for all students.

Differentiated instruction based on daily individual student’s needs, which highly effective results accounting for an average of three grade levels of growth in their five-month period of instruction.

Supported both students and staff with adaptive, resilient and positive feedback: taking into account diverse background, cultures and learning needs while staying committed to lead with patience and coaching.

Fostered a collaborative oriented student environment; awarded students with the highest exam grade, team building skills, and a growth mindset.

Exhibited behavior management strategies in the classroom

Distance Learning using ZOOM, Google Classroom and Teacher Ease

Community College Baltimore County, Baltimore, MD October 2017 - March 2018

Adult Basic Literacy Education Teacher/GED Instructor (contract position) (Adjunct Faculty)

Plan and teach lesson to help students gain the knowledge and skills needed to meet their goals.

Adapt teaching methods based on students’ strength and weakness.

Emphasize skills that will help student’s finds jobs, such as learning English words and common phrases used in the workplace. Worked with Students and helped the students on his/her needs.

Monitor students’ progress and help students develop study skills as well as vocational skills.

Class of 15 learners whom graduated the Math GED program.

Montgomery College, Boys, MD December 2016 - Nov. 2017

Adult Basic Literacy Education Teacher/GED Instructor, MCCF (contract position) (Adjunct Faculty)

Plan and teach lesson to help students gain the knowledge and skills needed to meet their goals, such as learning English, Math and Reading

Adapt teaching methods based on students’ strength and weakness, Level A on Tabe Test.

Emphasize skills that will help student’s finds jobs, such as learning English words and common phrases used in the workplace. Worked with International Students and helped the students on his/her needs.

Monitor students’ progress and help students develop study skills as well as vocational skills.

Participated in Secretary of Education Betsy DeVos’ visit to MCCF as part of her education tour in April, 2017. After observing one of my teaching lessons, we discussed classroom structure, teaching style, and strategy for preparing the students for re-entry into society.

Graduated 30 students from the GED program.

CASA, Silver Spring, MD

ESOL/Pre-GED Teacher November 2016 - May 2017

Tailored instruction to meet student’s learning styles and strategies, by utilizing basic classroom technology including audio/video components, and computer applications, such as Microsoft Office.

Facilitated Pre-GED ESL, development course curricula and instructional materials.

Assessed students using the CASA test.

Anne Arundel Community College, Jessup, MD May 2016 - Nov. 2016

Adult Basic Literacy Education Teacher, Patuxent Institution (contract position)

Plan and teach lesson to help students gain the knowledge and skills needed to meet their goals, such as learning English, Math and Reading

Adapt teaching methods based on students’ strength and weakness, Level D on Tabe Test.

Emphasize skills that will help students finds jobs, such as learning English words and common phrases used in the workplace

Monitor students’ progress and help students develop study skills as well as vocational skills.

ALDON MANAGEMENT, Bethesda, MD December 2010 - April 2014

Front Desk Associate/Concierge (Part-time)

Provided support to property managers and residents for multiple property locations in the Washington, DC

metro area.

Generated work orders and coordinated with engineers and suppliers to resolve resident property problems.

Received and distributed incoming calls for 10 property locations.

Monitored visitor and resident traffic for a residential high-rise property.

OBA BANK, Germantown, MD January 2007 - April 2008

Branch Operation Supervisor/HR Generalist

Provided broad management support to branch managers at four locations.

Conducted staff training on new products at various locations.

Electronic Banking: ACH, Remote Deposit, Wires, Online Banking, and ATM/Debit Card Claims.

Developed monthly security review and physical security procedures.

Participated in team projects, including development of branch operations and products manual, and redesigning and implementing employee of incentive plan.

Recruited and interviewed candidates for management, sales, and teller positions; assisted with new hire orientation, performance reviews; conducted pre-employment background investigation and exit interviews; and participated in job fair recruitment.

Conducted new hire training on bank products and services; trained staff on security processes.

BANK OF AMERICA, Rockville, MD July 2005 - September 2006

Senior Personal Banker

Managed daily sales operations; cross-trained employees and coached employees in customer service.

Contributed to an increase of 25% in customer service satisfaction rating.

CHEVY CHASE BANK, Bethesda, MD May 1995 - July 2005

Communication Development Administrator, 2003 – 2005

Provided administrative support to branch executives and staff.

Evaluated loss cases relative to current policies and procedures; recommended accountability and process improvements and Instructed employees on new bank policies and branch procedures.

Conducted pre-employment background investigations and preparing extensive written investigative reports on applicants.

Assistant Manager, 1999 – 2003

Managed daily branch operations, directed and supervised personnel.

Conducted monthly sales meetings and created monthly sales reports.

Established sales goals; produced sales in excess of quarterly goals eight consecutive quarters

Recruited, interviewed, trained and coached new employees.

Coordinated payroll process.

Management Trainee, 1998 – 1999

Promoted into a one-year branch manager training position.

Head Teller, 1997 – 1998

Conducted daily sales calls, created monthly reports, supervised seven employees, generated sales and customer service reports, trained and coached new tellers.

Teller, 1995 – 1997

Performed teller duties including handling personal transactions for bank customers, selling bank products to existing and prospective clients; balanced daily cash drawer.

EDUCATION

Towson State University, Bachelor of Science, Elementary Education, Towson, MD May, 1995

TECHNICAL SKILLS

Accounting/Finance applications: Deltek, QuickBooks

Microsoft Office applications: Excel, Word, Outlook, PowerPoint

CRM applications: Resource One, ACT! and Property Management software: Jenark

Distance Learning: ZOOM, Google Classroom

Grades and attendance: Teacher Ease, Schoology

AWARDS EARNED

Chevy Chase Bank Certificate of Recognition for Sales Effectiveness: 8 consecutive quarters

Bank of America Certificate of Recognition for Sales Effectiveness: 2 consecutive quarters

PROFESSIONAL DEVELOPMENT WEBINARS/WORSHOPS

VIRTUAL Advancing Youth Development: - (April 26, 2020)

by The Center for 4-H and Youth Development at the University of the District of Columbia

VIRTUAL Advancing Youth Development: Parenting Workshops - (May 5, 2020)

by The Center for 4-H and Youth Development at the University of the District of Columbia

VIRTUAL Advancing Youth Development: “Boot Camp” for Youth Workers - (June 15 & 16, 2020)

by The Center for 4-H and Youth Development at the University of the District of Columbia

VIRTUAL” HOW TO BE AN ANTIRACTIST” (July 20,2020)

IBRAM X. KENDI, Prince George’s Community College, with Dr. Charlene M. Dukes

VIRTUAL “RACISM AS A DETERMINANT OF HEALTH” (July 23, 2020)

NADOH – NATIONAL ASSOICATION OF DIVERSITY OFFICERS IN HIGHER EDUCATION

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