Project Manager
Resume:
Craig B. Meyer
Project Management
*************@*****.*** • 419-***-****
LinkedIn • Maumee Ohio 43537
Results-driven leader certified in project management with extensive experience in spearheading complex technology projects across diverse industries. Demonstrated expertise in leading cross-functional teams, optimizing workflows, and implementing cutting-edge technology solutions to enhance efficiency, productivity, and profitability. Excels in driving large-scale projects within budget and time constraints, reducing operational costs through innovative process improvements. Adept at fostering collaborative relationships with clients, vendors, and internal teams to facilitate seamless project execution. Committed to nurturing a culture of continuous learning and development, leveraging expertise in agile methodologies to promote adaptability and resilience in fast-paced environments.
Areas of Expertise
• Project Management
• Agile & Scrum Methodologies
• Team Leadership & Development
• Technical Solution Implementation
• Process Improvement Initiatives
• Strategic Planning & Execution
• Budget Administration
• Program Implementation
• Stakeholder Engagement
Career Experience
InMoment, Maumee Ohio 2019 – February 2024
Application Specialist (2021 – February 2024)
Promoted to Application Specialist. Maintain consistent collaboration with account managers to exceed client expectations. Forge strong relationships with key clients, contributing to significant business growth and client retention. Gain in-depth knowledge of InMoment’s SaaS environment.
Key Achievements/Contributions:
● Implementation of tailored customer experience programs for new InMoment clients. Overseeing survey design, data management, report creation, and application integration with InMoment’s SaaS system. Ensuring seamless alignment with client objectives, SOWs, and contracted services.
● Integrated five-member IT team into Syndicated Research program, enhancing processes through automation, and contributing to the successful launch of the 2023 US NVCS Study, generating $6M-$7M in revenue.
● Took over multi-million dollar accounts as an Application Specialist, ensuring smooth transitions by collaborating with stakeholders, understanding client needs, and implementing new application features to enhance client satisfaction. Project Director – Syndicated Research (2019 – 2021) Supported study design while coordinating with field teams, ensuring seamless data capture and streamlined production processes. Oversaw and audited data collection activities in adherence to project plans and timely completion. Prepared detailed data tables/reports and ensured report accuracy through tabulation checks. Collaborated with the development team to update software and maintain project timelines. Managed websites, custom applications, and databases to enhance digital infrastructure and data integrity. Key Achievements/Contributions:
● Served as Product Owner and acted as a liaison between the Syndicated Research, Software engineers, and other IT departments. Accomplished a software re-design and update that reduced by 75% the amount of time it took to process files. The new system created automated steps that allowed for a reduction in IT hours by 50%.
● Spearheaded cross-national research projects in the United States and Canada, utilizing website and mail surveys for robust data collection. Managed over a million email surveys going out producing a response rate of close to 10%
● Revamped 2021 and 2022 Certified Pre-Owned survey, collaborating with major automotive clients and managing extensive updates, QA, and vendor coordination, culminating in successful annual study launch. Page 2 of 2
● Led the Syndicated Research Department in the migration into a new IT & Database platform. Managed the transition from an old data warehouse into a new more efficient system. Conduent, Maumee Ohio 2014 – 2019
Quality Assurance Associate
Administered client escalations and project manager inquiries, fostering positive interactions among agents, clients, and employees. Oversaw all aspects of scheduling, interviewing, and onboarding as a supervisor. Reviewed incoming and outgoing data sets, ensuring accuracy and database compliance. Leveraged Excel, Access, and SQL expertise to validate data sets. Conducted thorough research on issues and events reported by leadership or clients, contributing to informed decision-making. Key Achievements/Contributions:
● Promoted thrice at Conduent over five years from Agent Trainer to Supervisor, and then to Quality Assurance Associate.
● Led critical data conversion and transfer project, ensuring seamless transition to new system before Service Center closure in 2019. Guided a team of six in the process of transferring terra bytes of PII information into a more modern system.
● Centralized client-specific information for call center agents, enhancing operational efficiency to 97%, reducing training time, and improving agent accuracy and new hire integration. Additional Experience
Manager
Budgeted payroll, implemented sales programs, trained sales teams, managed day-to-day operations, account management, and ensured customer service standards.
Assistant Store Manager, Barnes & Noble, Maumee Ohio Sales Manager, OfficeMax, Turnersville New Jersey
Operation Manager, Kmart, Glassboro New Jersey
Education & Certifications
Bachelor of Arts in Public and Institutional Administration Business College of Bowling Green State University Google Project Management Certificate
Verify this certificate at:
https://www.coursera.org/account/accomplishments/professional-cert/SBAUZ9TG7DGA Technical Proficiencies
Microsoft Office including MS Access, VBA, Excel, PivotTables, Dashboards & Graphs, Google Suites, Slack, Zoom, SQL, SQL Server, JIRA, Monday.com, HTML, CSS, and JavaScript
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