Daniel R. Kerls, MBA, MA, OTR/L

Greater Boston Area 617-***-**** ad38rm@r.postjobfree.com linkedin.com/in/dan-kerls

Summary

Accomplished healthcare leader with over two decades of expertise building healthcare operations across different sectors with a unique combination of patient-centric care, a clinical background, and a collaborative leadership style. Skilled in building and leading dynamic teams to create and scale national multi-site healthcare services that provide best-in-class service while improving access to care, driving superior clinical outcomes, and fostering innovation and operational excellence. Proven track record of generating substantial revenue, P&L oversight, increasing process efficiencies, and decreasing redundancies throughout organizations. I excel in blending clinical acumen with strategic business insights, quality assurance, and transformative change initiatives, consistently elevating healthcare standards and enhancing patient and provider experiences. Awarded multiple recognitions throughout my career for clinical excellence, quality and safety initiatives, operational improvements, and innovative outcomes. I am also passionate about Diversity, Equity, and Inclusion initiatives, and led CVS Health to achieve a 100% score for six consecutive years on the Disability Equality Index (DEI).

Areas of Expertise

Clinical Operations Leader Process Improvement Build and Scale Start Up Businesses Financial Management Leadership and People Development Healthcare Strategy and Consulting Clinical Expertise Vendor Management and Negotiation Project Management Performance Management Healthcare Regulations Quality and Safety Leader

Experience

Executive Director CVS Health Clinical Trial Services I Remote

November 2021-February 2024

Built and led the US's largest decentralized community-based clinical trial site network, with expanded access and diversity of trial participants. Vital operational areas of oversight include provider productivity, scheduling optimization, patient flows, quality of care, regulatory requirements, and cost to deliver trials. Created a new practice infrastructure to support trials in the clinic, home, and virtual settings with rapid growth at a national level. Achieved first-to-market in the retail health sector.

Designed and implemented an innovative multi-level workflow labor model and operational infrastructure leveraging domain expertise and experience to deliver a model of 300+ study personnel in 42 states for in-center and home settings, generating $58M in revenue in 18 months.

Led process improvement initiatives that increased site utilization by 20% through staffing, scheduling, technology modification, and a new clinical documentation system.

Enhanced quality programs leading to an overall 40% decrease in audit follow-ups.

Led the integration of a $23M annual revenue Home Research Nursing unit into a broader enterprise organization and created a unique offering to sponsors and patients for both in-clinic and home trial participation.

Executive Director CVS Health Kidney Care Remote

October 2019-November 2021

General Manager of start-up Joint Venture partnership to create a national network of patient access points to dialysis and be the catalyst for the transformation of kidney care. Headed multiple stakeholder groups to lead the integration of joint venture teams and spearheaded new operational infrastructure to meet the expectations of stakeholders and regulatory agencies.

Operations leader for thirty joint venture clinics providing in-center dialysis and home dialysis training with over 300 staff and serving 2500 patients annually with a 4/5 Star rating and generating $60M annual revenue.

Slashed $2M in expenses for equipment and supplies by negotiating new vendor contracts.

Engaged design and construction teams to research the dialysis patient experience, resulting in a new prototype state-of-the-art home dialysis training center used in five new centers, leading to a 30% improvement in provider operational efficiency and productivity and a 20% improvement in patient satisfaction.

Improved access for dialysis patients by leveraging enterprise assets and economies of scale to create a convenient alternative for receiving care procedure services, resulting in 90% patient program participation.

Utilized ADT real-time utilization to drive efficiencies and improve productivity by 25%.

Executive Director Ambulatory and Growth Operations CVS Health MinuteClinic Woonsocket, RI

January 2012 – October 2019

Executed ambulatory operations, expansion footprint, and growth strategy for 1200+ retail health clinics and virtual care platforms with >6M annual patient visits and $15M in annual revenue. Headed strategy to evolve practice from walk-in only model to reserving appointments to self-patient scheduling with 50% adoption of digital tools. Redesigned communication tools to create operational efficiencies and improved communication from corporate to field organization of 3500+ providers. Leader of 80+ FTEs within operations, scheduling, patient experience, digital access, growth, and contact center.

Coordinated enterprise-wide flu program to achieve 100% inventory sales for eight consecutive years.

Directed strategic initiatives and teams to create tools to improve patient experience, decrease wait time, and increase access, resulting in a 4% reduction in walkaways.

Owned growth portfolio and created a strategic planning team to analyze opportunities leading to a 12% incremental new business growth. Responsible for P&L for 3 business units.

Decreased supply expenses by $1M annually through selecting alternative products and renegotiating contracts.

Created and led a Resource Management Center to centralize and standardize provider scheduling, which improved clinic open rate from 85% to 95% and improved field leadership productivity by 30%.

Initiated patient experience team to identify opportunities that increased NPS from 75 to 84.

Developed quality and safety program for consistent patient care in 1200 clinics and achieved successful accreditation on four successive Joint Commission surveys with no significant findings.

Headed call center improvement initiatives that resulted in a 43% reduction in abandoned calls, a 20% reduction in agent-assisted calls, and a 15% improvement in service level by implementing innovative technologies.

Streamlined point-of-care testing, and laboratory oversight, resulting in 1-day decrease in turnaround time for results.

Additional Relevant Clinical and Operational Leadership Experience 1998 - 2012

Partners Healthcare Boston, MA

Director of Outpatient Rehabilitation Operations Network

Combined 3 outpatient groups into 1 network of 25 outpatient clinics and 8 physical medicine practices with $72M revenue, 217,000 annual visits, and 275+ FTEs. Converted system to single EMR and reduced write-offs by 15%.

Senior Manager, Massachusetts General Hospital

Led process improvement initiatives in an academic medical center overseeing a $225M capital budget.

Occupational Therapy Manager

Managed occupational therapy departments in major academic medical centers. Direct provider of occupational therapy services to patients in multiple care settings. Licensed to practice occupational therapy.

Education and Credentials

Boston College, Chestnut Hill, MA

Master of Business Administration, Healthcare and Operations Management

New York University New York, NY

Master of Arts, Occupational Therapy

New York University New York, NY

Bachelor of Arts, Psychology

Certifications and Licenses

Registered Occupational Therapist, National Board Certification, NBCOT & Commonwealth of Massachusetts

Accomplishments

MinuteClinic Breakthrough Award, 2017 for Innovative Quality and Safety Programs

CVS Health Leadership Forum Participant and Graduate, 2017 - 2019

Chairperson CVS Colleague Capabilities Resource Group, 2015 - 2023

Chairperson Town of Medway Inclusion, Diversity, Equity, Accessibility (IDEA) Committee 2019 – Present

GE Process Improvement Training in LEAN and Six Sigma 2007 - 2009

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