Misty TeDisco

Professional Profile

Luthersville, GA 30251

ad38qr@r.postjobfree.com

+1-470-***-****

Multilingual - Fluent in English, French, and Spanish

• Well-organized, manages time and priorities in multi-task environment

• Promote teamwork through demonstrated behaviors, leadership, and effective communication.

• Able to make decisions and implement course of action.

• Regarded as a natural person with a strong interpersonal communication skills.

• Typing speed : 50 WPM

Programs that I work with

• Microsoft Office Applications, MS Excel, MS Word, MS PowerPoint, MS Outlook, Zoom, Skype, Google Sheets, Lurex, Reynolds & Reynolds, ETK, Dealer Track, Dealer Speed, Dealer connection, Znet, Green Screen, Apex, Legacy

Key Qualifications

• Medical Billing, Accounts Receivable, Collections, Co-Pay, Deductibles, Co-Insurance, EOBs, Revenue Cycle Management, Posting Payments, Government {Medicare and Medicaid}, Third Party Payers, Electronic Health Records {EHR}, Electronic Medical Records { EMR}, Managed Care

{ HMO, PPO, and POS}, Workers Compensation, Medical Office Procedures, Scheduling, Insurance Verification, Insurance Claim Processing, CMS 1500, CMS 1450 {UB-04}, Front Office Operations, Medical Terminology, Anatomy & Physiology, HIPAA Compliance, Medical Coding { ICD-10-CM, HCPCS, CPT}.

Education

Southern New Hampshire University Bachelors of Science Degree- Medical Administration and Human Resources, 2023

• Ultimate Medical Academy, Associate of Science Degree - Medical Billing and Coding, 2022

• Ultimate Medical Academy, HIPAA Essentials for Healthcare Professionals Certificate. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Service Advisor/Writer

JA motors - Peachtree City, GA

May 2022 to Present

Customer service, quality work, open and close duties, work with tekmetric program. Test drive cars. Communicate in different language.

Service Advisor / Customer Service

Heritage Volkswagen - Union City, GA

December 2021 to May 2022

• Customer Service, Communicating Customers

• Working with Cdk, Eleads, and my karma

• Loaner car program controller, Paperwork correcting Repair Orders

• Selling the job right the first time, working with warranty work

• Working with tablets and doing walk arounds making sure that there isn't any damage to the vehicles before service

Service Advisor/Customer Service

Southtowne Hyundai - Riverdale, GA

May 2021 to November 2021

• Scheduled service appointments for customers, trained new hires, and completed closing duties

• Upsold services, handled customer complaints, and utilized Google Sheets and CDK software

• Provided Excellent Customer Service with active listening to determine customers wants and need

• Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires

• Write tickets, Communicating with customers every step of the process.

• Upselling the BG items, Parking cars, Warranty work Assistant Manager/Customer Service

Advance Auto Parts - Fayetteville, GA

August 2020 to January 2021

• Preformed opening and closing duties, processed payroll, and created staff schedules

• Conferred or consulted with department heads to plan advertising services and to secure information on equipment and customer specifications

• Conferred with potential customers

• Directed and coordinated activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale

• Monitored customer preferences to determine focus of sale efforts

• Oversaw regional and locals sales managers and their staff

• Planned and directed staffing, training, and performance evaluations to develop and control sales

• Resolved customer complaints regarding sales and service

• money handling

• Cycle counts, plan-o-grams, pull back stock, prep truck to ship, stocking merchandise

• scheduling

• taking care of commercial accounts

• answering phones and selling on the phone

• working with world pac

• selling aftermarket items

Assistant Manager/Customer Service

Furniture Expressions - Fayetteville, GA

April 2020 to August 2020

• Pricing the merchandise, Inventory count, Scanning, displaying the merchandise

• Open and Closing duties, Cashiering, Selling furniture

• Customer service, listening to what the customers need and want.

• lurex computer program

Parts Specialist / Customer Service / Cashier

Bmw of South Atlanta - Union City, GA

July 2019 to March 2020

• Completed open and closing duties

• Received forklift certification in order to safely transport inventory

• Answered inbound phone calls, counted cash drawers, and provided excellent customer service

• Operated cash register, accepted payments, and upsold products and service

• Order parts

• Bilingual skills

• ETK program

• Dealer track

• Dealer speed

• Google docs and sheets

Assistant Manager/Customer Service

AutoZone - Fayetteville, GA

November 2017 to May 2019

• Oversaw payroll, completed plan-o-grams and cycle counts, and handled professional and commercial accounts

• Supervised employees, trained new hires, conducted interviews, and created staff schedules

• Review operational records, and reports to project sales and determine profitability

• Utilized Znet, Lexus, and Google Sheets, to document interactions

• Preformed translations service for non- English speakers and completed opening and closing duties

• Bank deposits and money management, management paper work

• Delivering parts, MVR certified, Recalls, Prep truck, Receive truck, Scan outs

. Znet, green screen, and Google system

.

Parts Specialist / Service Advisor / Lube Technician Toyota of South Atlanta - Morrow, GA

July 2016 to May 2017

• Promoted from parts specialist {2016}

• Completed opening and closing duties, organized delivery orders, and utilized Reynolds & Reynolds

• Interfaced with customers via inbound and outbound phone calls

• Processed recalls and cycle counts and provided excellent customer service

• Scan outs, work orders, upsell the job, delivered parts, ported customers to their destination

• Translated to non-English customers

Assistant Manager / Manager / Customer Service

Oriellys Auto Parts - Jonesboro, GA

April 2015 to August 2015

• Preformed open and closing duties, Money management, Setting and assigning goals to individuals

• Scheduling team members and making sure there's enough coverage

• Cycle counts, Scanning outs, Recalls, Prep-truck, back stock, Plan-o-grams

• MVR Certified, delivering parts, assisting Commercial accounts

• Product knowledge

• Bilingual skills

• Apex, microsoft outlook

Manager / Customer Service

Advance Auto Parts - Riverdale, GA

March 2008 to April 2015

• Preformed opening and closing duties, processed payroll, and created staff schedules

• Conferred or consulted with department heads to plan advertising services and to secure information on equipment and customer specifications

• Conferred with potential customers

• Directed and coordinated activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale

• Monitored customer preferences to determine focus of sale efforts

• Oversaw regional and locals sales managers and their staff

• Planned and directed staffing, training, and performance evaluations to develop and control sales

• Resolved customer complaints regarding sales and service

• money handling

• Cycle counts, plan-o-grams, pull back stock, prep truck to ship, stocking merchandise

• scheduling

• taking care of commercial accounts

• answering phones and selling on the phone

• working with world pac

• selling aftermarket parts

Sales Associate/Customer Service

Sanders Ford Dealership - Jacksonville, NC

February 2013 to April 2013

• Communication skills, Bird dogging, Making sure customers are informed every step of the way

• Daily morning task phone calls, email

• Providing bilingual skills for the non- English customers

• Product knowledge of parts, selling cars and what they offer.

• Paperwork filing when selling cars.

• Follow up with customers after the sale to make sure customer is still satisfied Cashier / Lube Technician / Customer Service

Precision Tune Auto Care - Riverdale, GA

October 2008 to July 2010

• Cashiering the customer out, Making sure that all paperwork is correct

• Service Writing making sure the technicians know what to do

• Coolant flush, brake flush, body work, oil changes

• Providing excellent customer service and bilingual skills for the non- English

• Money management

• Microsoft word

Cashier / Customer Service

Walmart - Morrow, GA

November 2005 to February 2006

• Money Management, Cashiering the customer, providing exceptional customer service

• Using bilingual skill for non - English customers

• Cleaning the area of items, restock and fill items Cashier / frontline / Server / Meat Carver

Ryan's Resturant - Riverdale, GA

February 2005 to November 2005

• Opening and Closing task, setting the tables, sweeping the floors

• Cashiering, Frontline, Serving, Meat Carver, Multitasking in the company

• Customer Service, Money Management

• Arriving on time, collecting tips from customers Roofing / Gutters / Copper Bay Windows / Plumbing

S&S Gutter Express - Sharpsburg, GA

February 2004 to February 2005

• Doing roofing for commercial accounts

• Working with Customers and providing excellent customer service

• Working with tools, Safety equipment and harness

• Caulking the gutters, putting the gutters together, doing plumbing if needed.

• Customizing the customers request for what they want

• Sales, money management, Bilingual skills

Cashier / Customer Service

Taco Bell - Riverdale, GA

October 2003 to February 2004

• Customer service, Communication Skills, Taking orders, cooking

• Money Management, Receiving money and giving change

• Bilingual skills for non - English customers

Cashier/Customer Service

Bruster's Real Ice Cream - Riverdale, GA

February 2001 to June 2003

• Assisting the customer with their request and or need

• Communication skills, Bilingual skills for non - English customers

• Money Management, Cashiering, taking payment and giving change

• Serving the customer, Cleaning the store, making sure everything is stocked Education

Bachelor's degree in Medical Administration & Human Resources Southern New Hampshire University - New Hampshire, OH February 2022 to Present

Associate in Billing and coding

Ultimate Medical Academy-Tampa - Tampa, FL

August 2020 to February 2022

None in CNA

Costal community college - Jacksonville, NC

2013 to 2014

High school

Riverdale High - Riverdale, GA

2000 to 2004

Skills

• Speak Spanish and French, worked with most of the computer programs, 22 years of customer service in retail and sales. 22 years of management skills. (10+ years)

• Key Holder

• Retail Management

• Customer Service

• Fast Food

• Sales

• Scheduling

• Training

• Management

• Inventory

• Merchandising

• Word

• Microsoft Excel

• Team Building

• Cash Handling

• Customer Service Skills

• Microsoft Office

• Data Entry

• Powerpoint

• Receptionist

• Communications

• Oil Change

• Mechanic Experience

• Planograms

• Upselling

• Brake Repair

• Assistant Manager Experience

• Automotive Repair

• Brake Repair

• Mechanic Experience

• Roofing

• Upselling

• Computer Literacy

• Sales Experience

• Store Management Experience

• Transmissions

• Vehicle Maintenance

• Diesel Engine Repair

• Suspension

• POS

• Tire Service

• Restaurant Experience

• Sales Management

• Mechanical Knowledge

• Google Docs

• Management

• Supervising experience

• Warehouse experience

• Typing

• Purchasing

• Alignment

• Furniture Sales

• Service Technician Experience

• Delivery Driver Experience

• Freight Experience

• Medical Coding

• Inside sales

• Word processing

• Spanish

• English

• Customer support

• Phone etiquette

• Medical billing

• Root cause analysis

• Medical collection

• Retail sales

• Bilingual

• Training & development

• CPT Coding

• ICD-10

• Medical Office Experience

• HIPAA

• Medical Terminology

• ICD-9

• Anatomy Knowledge

• Physiology Knowledge

• Communication skills

• Computer skills

• Service writing

• Auto service management

• Dealership experience

• Automotive service

• Automotive diagnostics

Certifications and Licenses

driver's license

Contact this candidate