Customer Service Advisor
Resume:
Misty TeDisco
Professional Profile
Luthersville, GA 30251
**************@*****.***
Multilingual - Fluent in English, French, and Spanish
• Well-organized, manages time and priorities in multi-task environment
• Promote teamwork through demonstrated behaviors, leadership, and effective communication.
• Able to make decisions and implement course of action.
• Regarded as a natural person with a strong interpersonal communication skills.
• Typing speed : 50 WPM
Programs that I work with
• Microsoft Office Applications, MS Excel, MS Word, MS PowerPoint, MS Outlook, Zoom, Skype, Google Sheets, Lurex, Reynolds & Reynolds, ETK, Dealer Track, Dealer Speed, Dealer connection, Znet, Green Screen, Apex, Legacy
Key Qualifications
• Medical Billing, Accounts Receivable, Collections, Co-Pay, Deductibles, Co-Insurance, EOBs, Revenue Cycle Management, Posting Payments, Government {Medicare and Medicaid}, Third Party Payers, Electronic Health Records {EHR}, Electronic Medical Records { EMR}, Managed Care
{ HMO, PPO, and POS}, Workers Compensation, Medical Office Procedures, Scheduling, Insurance Verification, Insurance Claim Processing, CMS 1500, CMS 1450 {UB-04}, Front Office Operations, Medical Terminology, Anatomy & Physiology, HIPAA Compliance, Medical Coding { ICD-10-CM, HCPCS, CPT}.
Education
Southern New Hampshire University Bachelors of Science Degree- Medical Administration and Human Resources, 2023
• Ultimate Medical Academy, Associate of Science Degree - Medical Billing and Coding, 2022
• Ultimate Medical Academy, HIPAA Essentials for Healthcare Professionals Certificate. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Service Advisor/Writer
JA motors - Peachtree City, GA
May 2022 to Present
Customer service, quality work, open and close duties, work with tekmetric program. Test drive cars. Communicate in different language.
Service Advisor / Customer Service
Heritage Volkswagen - Union City, GA
December 2021 to May 2022
• Customer Service, Communicating Customers
• Working with Cdk, Eleads, and my karma
• Loaner car program controller, Paperwork correcting Repair Orders
• Selling the job right the first time, working with warranty work
• Working with tablets and doing walk arounds making sure that there isn't any damage to the vehicles before service
Service Advisor/Customer Service
Southtowne Hyundai - Riverdale, GA
May 2021 to November 2021
• Scheduled service appointments for customers, trained new hires, and completed closing duties
• Upsold services, handled customer complaints, and utilized Google Sheets and CDK software
• Provided Excellent Customer Service with active listening to determine customers wants and need
• Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
• Write tickets, Communicating with customers every step of the process.
• Upselling the BG items, Parking cars, Warranty work Assistant Manager/Customer Service
Advance Auto Parts - Fayetteville, GA
August 2020 to January 2021
• Preformed opening and closing duties, processed payroll, and created staff schedules
• Conferred or consulted with department heads to plan advertising services and to secure information on equipment and customer specifications
• Conferred with potential customers
• Directed and coordinated activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale
• Monitored customer preferences to determine focus of sale efforts
• Oversaw regional and locals sales managers and their staff
• Planned and directed staffing, training, and performance evaluations to develop and control sales
• Resolved customer complaints regarding sales and service
• money handling
• Cycle counts, plan-o-grams, pull back stock, prep truck to ship, stocking merchandise
• scheduling
• taking care of commercial accounts
• answering phones and selling on the phone
• working with world pac
• selling aftermarket items
Assistant Manager/Customer Service
Furniture Expressions - Fayetteville, GA
April 2020 to August 2020
• Pricing the merchandise, Inventory count, Scanning, displaying the merchandise
• Open and Closing duties, Cashiering, Selling furniture
• Customer service, listening to what the customers need and want.
• lurex computer program
Parts Specialist / Customer Service / Cashier
Bmw of South Atlanta - Union City, GA
July 2019 to March 2020
• Completed open and closing duties
• Received forklift certification in order to safely transport inventory
• Answered inbound phone calls, counted cash drawers, and provided excellent customer service
• Operated cash register, accepted payments, and upsold products and service
• Order parts
• Bilingual skills
• ETK program
• Dealer track
• Dealer speed
• Google docs and sheets
Assistant Manager/Customer Service
AutoZone - Fayetteville, GA
November 2017 to May 2019
• Oversaw payroll, completed plan-o-grams and cycle counts, and handled professional and commercial accounts
• Supervised employees, trained new hires, conducted interviews, and created staff schedules
• Review operational records, and reports to project sales and determine profitability
• Utilized Znet, Lexus, and Google Sheets, to document interactions
• Preformed translations service for non- English speakers and completed opening and closing duties
• Bank deposits and money management, management paper work
• Delivering parts, MVR certified, Recalls, Prep truck, Receive truck, Scan outs
. Znet, green screen, and Google system
.
Parts Specialist / Service Advisor / Lube Technician Toyota of South Atlanta - Morrow, GA
July 2016 to May 2017
• Promoted from parts specialist {2016}
• Completed opening and closing duties, organized delivery orders, and utilized Reynolds & Reynolds
• Interfaced with customers via inbound and outbound phone calls
• Processed recalls and cycle counts and provided excellent customer service
• Scan outs, work orders, upsell the job, delivered parts, ported customers to their destination
• Translated to non-English customers
Assistant Manager / Manager / Customer Service
Oriellys Auto Parts - Jonesboro, GA
April 2015 to August 2015
• Preformed open and closing duties, Money management, Setting and assigning goals to individuals
• Scheduling team members and making sure there's enough coverage
• Cycle counts, Scanning outs, Recalls, Prep-truck, back stock, Plan-o-grams
• MVR Certified, delivering parts, assisting Commercial accounts
• Product knowledge
• Bilingual skills
• Apex, microsoft outlook
Manager / Customer Service
Advance Auto Parts - Riverdale, GA
March 2008 to April 2015
• Preformed opening and closing duties, processed payroll, and created staff schedules
• Conferred or consulted with department heads to plan advertising services and to secure information on equipment and customer specifications
• Conferred with potential customers
• Directed and coordinated activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale
• Monitored customer preferences to determine focus of sale efforts
• Oversaw regional and locals sales managers and their staff
• Planned and directed staffing, training, and performance evaluations to develop and control sales
• Resolved customer complaints regarding sales and service
• money handling
• Cycle counts, plan-o-grams, pull back stock, prep truck to ship, stocking merchandise
• scheduling
• taking care of commercial accounts
• answering phones and selling on the phone
• working with world pac
• selling aftermarket parts
Sales Associate/Customer Service
Sanders Ford Dealership - Jacksonville, NC
February 2013 to April 2013
• Communication skills, Bird dogging, Making sure customers are informed every step of the way
• Daily morning task phone calls, email
• Providing bilingual skills for the non- English customers
• Product knowledge of parts, selling cars and what they offer.
• Paperwork filing when selling cars.
• Follow up with customers after the sale to make sure customer is still satisfied Cashier / Lube Technician / Customer Service
Precision Tune Auto Care - Riverdale, GA
October 2008 to July 2010
• Cashiering the customer out, Making sure that all paperwork is correct
• Service Writing making sure the technicians know what to do
• Coolant flush, brake flush, body work, oil changes
• Providing excellent customer service and bilingual skills for the non- English
• Money management
• Microsoft word
Cashier / Customer Service
Walmart - Morrow, GA
November 2005 to February 2006
• Money Management, Cashiering the customer, providing exceptional customer service
• Using bilingual skill for non - English customers
• Cleaning the area of items, restock and fill items Cashier / frontline / Server / Meat Carver
Ryan's Resturant - Riverdale, GA
February 2005 to November 2005
• Opening and Closing task, setting the tables, sweeping the floors
• Cashiering, Frontline, Serving, Meat Carver, Multitasking in the company
• Customer Service, Money Management
• Arriving on time, collecting tips from customers Roofing / Gutters / Copper Bay Windows / Plumbing
S&S Gutter Express - Sharpsburg, GA
February 2004 to February 2005
• Doing roofing for commercial accounts
• Working with Customers and providing excellent customer service
• Working with tools, Safety equipment and harness
• Caulking the gutters, putting the gutters together, doing plumbing if needed.
• Customizing the customers request for what they want
• Sales, money management, Bilingual skills
Cashier / Customer Service
Taco Bell - Riverdale, GA
October 2003 to February 2004
• Customer service, Communication Skills, Taking orders, cooking
• Money Management, Receiving money and giving change
• Bilingual skills for non - English customers
Cashier/Customer Service
Bruster's Real Ice Cream - Riverdale, GA
February 2001 to June 2003
• Assisting the customer with their request and or need
• Communication skills, Bilingual skills for non - English customers
• Money Management, Cashiering, taking payment and giving change
• Serving the customer, Cleaning the store, making sure everything is stocked Education
Bachelor's degree in Medical Administration & Human Resources Southern New Hampshire University - New Hampshire, OH February 2022 to Present
Associate in Billing and coding
Ultimate Medical Academy-Tampa - Tampa, FL
August 2020 to February 2022
None in CNA
Costal community college - Jacksonville, NC
2013 to 2014
High school
Riverdale High - Riverdale, GA
2000 to 2004
Skills
• Speak Spanish and French, worked with most of the computer programs, 22 years of customer service in retail and sales. 22 years of management skills. (10+ years)
• Key Holder
• Retail Management
• Customer Service
• Fast Food
• Sales
• Scheduling
• Training
• Management
• Inventory
• Merchandising
• Word
• Microsoft Excel
• Team Building
• Cash Handling
• Customer Service Skills
• Microsoft Office
• Data Entry
• Powerpoint
• Receptionist
• Communications
• Oil Change
• Mechanic Experience
• Planograms
• Upselling
• Brake Repair
• Assistant Manager Experience
• Automotive Repair
• Brake Repair
• Mechanic Experience
• Roofing
• Upselling
• Computer Literacy
• Sales Experience
• Store Management Experience
• Transmissions
• Vehicle Maintenance
• Diesel Engine Repair
• Suspension
• POS
• Tire Service
• Restaurant Experience
• Sales Management
• Mechanical Knowledge
• Google Docs
• Management
• Supervising experience
• Warehouse experience
• Typing
• Purchasing
• Alignment
• Furniture Sales
• Service Technician Experience
• Delivery Driver Experience
• Freight Experience
• Medical Coding
• Inside sales
• Word processing
• Spanish
• English
• Customer support
• Phone etiquette
• Medical billing
• Root cause analysis
• Medical collection
• Retail sales
• Bilingual
• Training & development
• CPT Coding
• ICD-10
• Medical Office Experience
• HIPAA
• Medical Terminology
• ICD-9
• Anatomy Knowledge
• Physiology Knowledge
• Communication skills
• Computer skills
• Service writing
• Auto service management
• Dealership experience
• Automotive service
• Automotive diagnostics
Certifications and Licenses
driver's license
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