Business Operations Recruitment Officer
Resume:
Faith
Kamenchu Resume
Summary
Faith Kamenchu is a seasoned professional with over 20 years of
diverse experience in the fields of business operations, data
analysis, fraud prevention, and agritech sales. Her career has
been marked by a track record of success and a wide range of
accomplishments that have contributed to the growth and
P.O BOX 9 efficiency of the organisations she has served.
Ongata Rongai As a trainer for end users on business operations systems, Faith
Kenya has played a pivotal role in ensuring that businesses operate
smoothly and effectively. Her analytical skills have allowed her to
identify discrepancies and weaknesses in data capture processes,
particularly in the areas of fraud and theft. Faith has a proven
ability to recommend and implement improved business
Faith.kamenchu@gmai processes and digital tools to block and prevent such issues,
l.com making her a valuable asset in enhancing overall operational
integrity.
In the realm of agritech sales, Faith has demonstrated
exceptional proficiency. She has a proven ability to initiate and
develop client relationships, starting from cold calls and emails
and progressing through product presentations, demos, proposal
composition, negotiations, and contract finalization. Faith's
commitment to her clients extends beyond the sale; she takes
the lead in configuring systems, training end users, and ensuring
the successful handover of a fully operational system.
Work Experience
Africa Channel Sales Director & Marketplace
Farmforce AS, Nairobi, Kenya - Remote
November 2022 to April 2023
Identified and onboarded new channel partners,
coordinated business plans, and analyzed market trends.
Managed partner sales pipelines and identified new
business opportunities.
Created sales proposals, quotes, and pricing strategies,
presented to clients, and supported partners in marketing
initiatives.
Established challenging sales quotas and guided team
members in achieving targets.
Issue Resolution: Handled customer queries, concerns,
and complaints.
Training and Education: After signing a subscription
contract with the client, provided training resources and
educational materials to help users maximize the benefits
of the SaaS application. This proactive approach
enhanced user proficiency and overall user satisfaction.
Issue Resolution: Handling customer queries, concerns,
and complaint in an effective and timely issue.
Feedback Collection: Acted as a conduit for feedback,
gathering valuable insights from users. This information
was crucial for product improvement and development,
helping the company stay responsive to customer needs.
Head of Africa Operations
Farmforce AS, Nairobi, Kenya - Remote
July 2017 to April 2022
Developed client product proposals with project budgets
and conducted meetings with potential clients.
Designed and executed sales strategies to optimize sales.
Introduced and demonstrated Farmforce to clients,
highlighting its functionalities.
Resolved escalated customer issues and communicated
weekly sales updates to management.
Conducted client invoicing and provided training to new
clients on program usage.
Renewal Management: In a subscription-based model
common in SaaS, customer service is involved in
managing subscription renewals. This includes ensuring
that clients are satisfied with the product and addressing
any concerns that might impact renewal decisions.
Communication and Updates: Keeping customers
informed about updates, new features, and changes in
the SaaS product is another aspect of customer service.
Clear communication contributes to customer
engagement and satisfaction.
Customer Advocacy: Identified satisfied customers who
can serve as references. These references provided
testimonials to new potential clients, case studies, or
referrals, helping to build the company's reputation.
Cross-selling and Upselling: Played a role in identifying
opportunities for upselling or cross-selling additional
features or services to existing customers, contributing to
revenue growth.
Customer Retention: Ultimately, the goal was to
contribute to customer retention, by providing excellent
service, addressing concerns promptly, and maintaining
positive relationships.
Farmforce Project Manager
Syngenta Foundation for Sustainable Agriculture, Nairobi,
Kenya
October 2013 to June 2017
Initiated projects by clearly defining expectations,
requirements, and timelines.
Managed project resources, including computer
equipment, tablets, phones, and vehicles.
Monitored project progress, identified potential issues,
and created plans to address challenges.
Business Analyst
Kenya Horticulture Exporters 1977 Ltd, Nairobi, Kenya
March 2011 to October 2013
Educated farm end-users on digitizing farms and
outgrower schemes, enhancing visibility and
transparency.
Updated pesticides database to comply with food safety
regulations.
Supported the implementation and digitization of audit
management systems.
Assisted in building quality control systems and product
proposals.
Head of Sales Sub Saharan
Muddy Boots Software Ltd, Nairobi, Kenya
August 2005 to July 2010
Provided technical support and training to users,
improving traceability systems and pesticide databases.
Developed a database of insecticides for East and
Southern Africa.
Created sales targets, strategies, and growth plans.
Managed product development and monitored company
success.
IT Coordinator & Farm Administration
Vitacress Kenya Ltd
January 1995 to July 2005
Increased agricultural productivity through software
deployment for cost reporting and yield analysis.
Oversaw administrative functions to streamline manual
paperwork into digital systems.
Skills
Sales Strategy
Business Development
Team Leadership
Budget Management
Customer Relationship Management
Computer Proficiency
Education
2002 Essential Management School
Senior Management Course
2001 KPMG
Personal Assistant Course
1997 to 1999 St’ Christopher Computer College
Information technology
1991 to 1993 National College Kenya
Business administration
Management accounting, Economics for business, Theory, and
practice of management, communication skills, Information
communication technology, Human resource management,
industrial relations, Organization theory and behavior.
References:
George Osure
Agribusiness Consultant
Master Card Foundation
******.*****@*****.***
Spencer Morley
Chief Operating Officer
Farmforce AS
*******.******@*********.***
Lucy Kioko
Regional Director
Syngenta Foundation for Sustainable Agriculture
****.*****@********.***
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