David Bowens

Retail Sales Expert/Supervisor/Manager/Security/Customer Service

Philadelphia, PA 19134

ad38q8@r.postjobfree.com

+1-215-***-****

To obtain an immediate position in the retail sales industry and am willing to train to adapt to a new industry to further better myself as a person and become an effective craftsman in my field as well as to better the company.

Authorized to work in the US for any employer

Work Experience

Security Officer/Site Supervisor

HARVARD PROTECTION SERVICES - Philadelphia, PA

May 2023 to Present

Maintain a professional demeanor, aiding customers, employees, visitors, and guests. Maintain a visible presence in the facility/building assigned. Monitor the environment, with the ability to detect suspicious and unsafe activity. Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests. Greet customers, visitors, staff, tenants, guests in a professional manner always. Answer all phones in a professional manner. Permit authorized persons to enter property and monitor entrances and exits. Know the facility/building policies and procedures; enforce them within the limits of the position. Perform required patrols of designated areas on foot or in vehicle. Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements. Follow established emergency action planning and procedures. Monitor alarms and systems. Prepare reports on accidents, incidents, and suspicious activities, as directed.

Groundskeeper/Maintenance/Housekeeping

Beaver Hill Condominiums - Jenkintown, PA

May 2017 to January 2023

I am responsible for the upkeep and appearance of outdoor areas. Walking the grounds sweeping up trash and clearing any debris from walkways and door entrances. I also perform a variety of cleaning activities on the interior of the building such as sweeping, mopping, dusting and polishing. Protect equipment and make sure there are no inadequacies. Notify superiors on any damages, deficits and disturbances throughout the building. Deal with reasonable complaints/requests from the residents, council members, visitors and staff with professionalism and patience. Check stocking levels of all consumables and replace when appropriate. Moving items related to the work place environment that are 100lbs or less. Building interior trash disposal. Support staff for building events. Store Manager

Wireless Squad LLC/Verizon Premium Retailer - Philadelphia, PA April 2016 to January 2017

Responsibilities

Facilitating retail sales of cellular phones and wireless services to the general public. Creating additional sales opportunities through creative marketing campaigns. Continually increasing knowledge of telecommunications products and services. Observing retail sales reps selling process, teaching best practices and ensuring delivery of top-tier customer service. Seeking additional sales through creative marketing and community involvement. Developing and monitoring action plans for the accomplishment of daily/month sales goals. Prepare Wireless Specialist reviews with approval from the District Sales Manager. Facilitate new hire sales training program and ensuring that are required elements are completed. Pre-screening of job applicants and conducting all interviews. Hiring of new employees with approval from the District Sales Manager. Conduct disciplinary action plans as needed with approval from the District Sales Manager. Manage shift scheduling. Sales Consultant

A Wireless/Verizon Premium Retailer - Philadelphia, PA October 2015 to April 2016

Responsibilities

Providing timely responses to the general inquiries of the sales leadership team. Conducting administrative duties in a timely and efficient manner as requested. Remain compliant to company sponsored policies and procedures. Ability to connect quickly and effectively with customers in order to increase comfort levels in all sales and service interactions. Skilled at conducting needs assessments with customers in a manner that provides the proper information in order to make solid recommendations based upon their needs. Proficient at providing concise and easy to understand recommendations on our wireless products and services. Skilled at conducting customer contact programs with the purpose of building long term relationships that increase our business opportunities. Responsible for keeping up to date on all promotions, pricing, and updates that are provided to our sales teams on a daily basis. Maintaining the facilities, including cleaning the store and ensuring that the store remains audit compliant in all affected areas. Performing inventory counts and cash reconciliation in a timely and efficient manner. Self-motivated, positive, and a team player with strong interpersonal skills. Tech Sales Consultant

Office Max - Lansdale, PA

June 2015 to October 2015

Responsibilities

The Tech Sales Associate/Sales Consultant is responsible for engaging and providing an exceptional customer service experience. The associate must quickly build ongoing customer relationships and become a trusted advisor by utilizing advanced selling skills and knowledge (including cross-selling of products and services) to meet the customer's needs. The associate in this role demonstrates a passion for the brand, product and services solutions knowledge. He/she will utilize Office Depot's proven sales principles to proactively engage customers. The associate must quickly develop product and solution expertise in key areas such as technology, furniture, with a general understanding of copy and print. Accomplishments

Since my time with the company began, I have become the top seller in the entire store. When I started, my store ranked 1372 in the company in total tech sales and services. As of August 1, 2015, my store ranks 915 in the company and rising quickly. In approximately 2 months I helped my store jump over more than 400 stores in company rankings.

Skills Used

Highly potent CUSTOMER SERVICE skills, superior product knowledge and more than exceptional operational standards.

Mobile Consultant/Mobility & Tech Associate/Team Supervisor Staples - Philadelphia, PA

March 2013 to October 2014

As the mobile consultant, my duties were to educate all customers about the newly formed mobile department and to drive sales. At the time we were partnered with AT&T, T-Mobile and Verizon wireless to establish new lines of service to those who qualified, upgrade existing lines of service, or to add lines of service to those who qualified. The mobile department and technology department was then merged and created the new position of Mobility & Tech Sales associate. The Mobile & Tech Sales Associate is responsible for maintaining an Inspired Selling culture in the Mobile and Technology department. They are committed to offering every customer a total solution for his/her mobile and technology needs. The Tech Sales Associate is responsible for ensuring the Mobile and Technology department achieves key metrics, including profitable sales. An important focus of this role is to grow our business by offering solutions to our customers that meet their needs. The Tech Sales Associate is expected to possess extensive knowledge of the product assortments, carrier plans and offerings, as well as tech services available to customers and recognize the opportunity to advise the customer on these offerings. This includes selling through the online kiosk. Was then promoted to team supervisor. A team supervisor is primarily responsible for managing selling floor and operational activities to maintain an environment that supports and strengthens our Staples brand. The team lead is responsible for coaching and mentoring our sales associates on building rapport, comfortably connecting and presenting solutions to identify and take action on selling opportunities throughout the store while creating a customer centric environment.. This individual must ensure high customer engagement while demonstrating the ability to multi task and assign operational needs appropriately based on customer traffic. Food Prep\Cook\Kitchen Manager

GG Brewers Pub & Restaurant - Glenside, PA

August 2008 to February 2013

Everyday job duties entail the preparation of any food if applicable. When any food orders are presented, I then use time management to process the food orders in a 7 minute or less time frame. If necessary, I dictate to my kitchen staff what needs to be done and when it needs to be done. At the end of the night, I then begin to put all food away, clean counter tops, clean cooking equipment, wash dishes, take out trash, then sweep and mop floors and prep kitchen for the next day or I delegate different duties to my staff. Sales Associate\Key Holder

Radioshack - Philadelphia, PA

August 2008 to November 2008

Responsible for greeting customers as they come through the door and assist the customer with any questions, repairs, or sales. After applying the sales process, I then would enter the sale into the POS system. When the senior store manager is not in the store, I am responsible for all management duties. Driver\Sprayer

CBT Mobile Wash - Philadelphia, PA

July 2006 to August 2008

Drove the company truck, with a pressure washing machine, to numerous automobile dealerships. I then used the pressure washing machine to spray any and all dirt off of cars so that my team can come behind me and wipe the cars dry and clean.

Assistant General Manager

Extreme Wireless - Columbia, MD

June 2005 to July 2006

Responsible for all sales, advertisement, and hiring of the Columbia location. I worked very closely with Cingular, T-Mobile, Sprint, and Nextel to provide new lines of service, customer service, and technical support(to those who qualified).

Manager

Wireless Retail - Columbia, MD

March 2005 to June 2005

Responsible for overseeing two locations. I monitored sales, returns, exchanges, and repairs. I also handled all banking transactions from deposits and petty cash for the registers. Scheduling was done by me every Friday in the system. I conducted the final interview process for all new applicants. I worked very closely with Cingular, T-Mobile, Sprint, and Nextel to provide new lines of service, customer service, and technical support(to those who qualified).

Sales Rep/Supervisor

Portables Cingular Wireless - Columbia, MD

December 2004 to March 2005

I worked closely with Cingular Wireless and customers as a third party representative to establish new lines of service to those who qualified, upgrade existing lines of service, or to add lines of service to those who qualified. At the end of every shift I had to do a full tender count at location 1 and location 2 and then record and send the numbers to my regional manager. I was also responsible for scheduling. Membership Sales Rep

Philadelphia Zoo - Philadelphia, PA

June 2004 to December 2004

I was a membership sales rep that worked in a team oriented environment, at times being the leader, to meet and greet Zoo guest's and to inform them of the multiple membership packages that were being offered. If the guest was interested, we filled out a membership form with them and then guided the new member to the appropriate membership cashiers window. Merchandise Sales Rep

Philadelphia Eagles - Philadelphia, PA

August 2003 to March 2004

I conducted financial transactions with visiting and home fans to sell any Eagles memorabilia. At the beginning and end of the business day I had to do an inventory count and tender tally. Afterwards all numbers had to be documented and signed then forwarded to the Merchandise Manager. Education

Diploma in Business Management & Entrepreneurship

William Penn High School - Philadelphia, PA

September 1998 to June 2002

Skills

• Landscaping

• Apartment Maintenance

• Lawn Care

• Mowing

• Property Maintenance

• Groundskeeping

• Business Management

• Telecommunication

• Sales Management

• Kitchen Management Experience

• Hand tools

• Maintenance

• Landscape maintenance

• Gardening

• Power tools

• Security

• Interviewing

• Sales management

• Pricing

• Mentoring

• Cash handling

• Leadership

• Windows

• Customer service

• Technical support

• Telecommunication

• Computer hardware

• Store management

• Mobile devices

• Sales

• Driving

• POS

• Cooking

• Kitchen management

• Heavy lifting

• Retail sales

• Cash register

• Supervising experience

Certifications and Licenses

Driver's License

Pennsylvania License To Carry Firearms

January 2021 to January 2026

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