Social Media Customer Service

BRITNEY BOUCHER

************@*****.*** 815-***-**** St. Marys, Georgia

__ EDUCATION

Trinity International University Deerfield, Illinois Bachelor of Arts in Business May 2022

Major: Marketing

PROFESSIONAL EXPERIENCE

Tree House Academy – St. Marys, Georgia Apr. 2023 – Present Lead Preschool Teacher

Conducted cognitive, literacy, and motor skills activities to aid development in young children

Organized day-to-day schedules and coordinated quarterly parent/teacher conferences

Maintained reporting and records of attendance and assignments

Planned and implemented risk management policies and strategies

Participated and led research initiatives for early childhood development and education Optimum Sports Development – Plainfield, Illinois Jan. 2022 – Dec. 2022 Social Media Manager Internship

Designed and managed marketing materials for all social media accounts to drive increased engagement in alignment with company strategy

Researched and evaluated current marketing best practices and innovations and effectively implemented across the organization

Partnered with senior business partners and ownership to understand marketing objectives and provided actionable insight

Analyzed and interpreted large marketing data sets to evaluate effectiveness, make comparative analyses, identify trends, and recommend process improvements

Front Street Cantina – Plainfield, Illinois Jun. 2021 – Nov. 2022 Shift Lead/assistant manager and Marketing

Leveraged social media and participated in local events to drive engagement with community, identify and acquire patrons

Collaborated with staff to design and implement company initiatives for the benefit of the local area while increasing brand recognition

Managed staffing schedules and relationships with customers, vendors, and staff to create a positive experience Hostess

Greeting and seating guest, creating a comfortable atmosphere and excellent customer service for guest when they come into the restaurant

Answering phones to help guest with accurate information or accurate wait times.

Create an organized and clean hostess area to help make a smooth and easy way for servers and managers. VOLUNTEER EXPERIENCE

Trinity International University Access Program Jan. 2022 – Dec. 2022

Provided mentorship and support for students with learning, mental, or physical disabilities SKILLS

Microsoft Office (Excel, Word, PowerPoint); Social Media (Facebook, Twitter, Instagram); Communication; Marketing; Promoting; Critical Thinking; Collaboration; Project Management; Organization and Time Management; Customer Service; Data Analysis; American Sign Language (ASL)

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