Danielle Covington

CUSTOMER CARE ASSOCIATE

My career goal is to provide exceptional service and increase customer satisfaction levels in an efficient yet timely fashion. As an experienced customer service representative, I am seeking a position that will utilize my skills and expand my knowledge I have obtain through my 10+ years of experience in this field.

ad38mo@r.postjobfree.com

919-***-****

References available upon request

EXPERIENCE

Feb 2023- Feb 2024

Customer Care Associate Capgemini/E-Solutions (Remote)

-Made cold calls to patients, assisting with scheduling RX prescriptions

-Fax medical documents to MDO office

-Data entry: Notation of calls, Input of patient information

-Knowledgeability of medical terms & Navigation of various systems

Oct 2021- Apr 2022

MS Transfer Agent Quantum 3 Media LLC (Remote)

-Make outbound calls to customers to assist with Medicare insurance coverage

-Arrange/Scheduled customer callbacks as needed

-Escalated calls to licensed Medicare Specialist

Aug 2015- Sep 2018

Customer Service Representative Conduent Inc.

-Managing inbound calls

-Provide technical support and troubleshooted Apple IOS devices and iMac computers

-Data entry & research analysis

EDUCATION

Aug 2009- Jun 2012

High School Diploma

Knightdale High School

SKILLS

Data analysis

Financial Planning/Budgeting

Communication

Organization

INTERESTS

Assisting others

Problem-solving

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