Prince K Smith

**** *** *** ** *********, Minnesota, USA

Mobile: 443-***-****

Email Address: ad38m0@r.postjobfree.com, ad38m0@r.postjobfree.com

Summary

With Bachelor of Science & Associate of Science degrees in Electronics Engineering: Project Management certificate 5yrs managed diverse field and office sitting projects and implementation, I am one with over 9years Knowledge and experience of repairing and working with electronics or computer equipment,validating and testing electronics devices, computer systems and networking equipment, utilizing needed knowledge of electronics and using test instruments, computers, hand tools, carrying out soldering if needed on Circuit boards and reading schematic diagrams.

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EMPLOYEMENT DETAILS

Field Service Engineer-Remote 06/2021 – present

Dell Technologies – Rochester, MN

●Apply technical expertise or troubleshooting and repair skills for break fix, work in peer collaborating, diagnosis tools and analytical practices to resolve issues environment, handle customer operations fail drives or hardware problems by delivering outstanding on-site technical support.

●Plan and lead installation services for customer using Mass Storage drives or devices, used Linux Skills where needed.

●Develop, test, and maintain SOAR workflows, integrations, and scripts to improve the speed and consistency of incident response.

●Drove timely onsite services such as break-fix support and proactive maintenance.

●Keep abreast of technology and our service offerings as well as seek resolution to drive closure of complex issues.

●Solve escalated problems for customers with high expectations.

●Build and maintain relationships with other groups that impact the technical aspect for phone support (such as tool content teams and the product group)

Technical Support Remote - Video Repair 05/2020 – 06/2021

Charter Communications, Inc. – Rochester, MN

●Troubleshoot, repaired, and resolved technical cable and video service issues

●Focus on delivering exceptional Technical Electronics repair customer service support with the ability to multi-task while providing support.

●Process customer requests for advance repairs and installation of residential cable service, move, repair, transfer/change or disconnection of current service

●Interacted with customers via telephone communication email, or fax

●Supported available products, services and features and recognizes opportunities to up-sell Handle customer disputes.

Electronics Technician

BOSCH Automotive Service Repair

Owatonna, MN, USA

May 2018 to June 2020

Utilizing schematics, drawings and testing equipment repair returned customer equipment (automotive diagnostics equipment).\Troubleshoot product to determine failure.

Perform testing on circuit boards and electrical components using multi meter and oscilloscope.

estimate the amount of time, and material required for specific repair jobs; estimate time of plan and start on a repair job

Replace any failed component and test for quality assurance.

Perform soldering to replace many of components; and Keep documentation of the process and failures.

Support Test Equipment Development group by carrying out assigned tasks assigned by lead and/or manager.

Build new test stands, including cabinet assembly, running wire, crimping and soldering.

Troubleshoot existing systems using by operating control panel or software user interface, using tools such as multi-meter and oscilloscope.

IT\Telecoms Engineer, UNMIL Geospatial, 06 / 2015 – 04 / 2017

IT\ Telecoms Services/ Liberia

●Maintained Mission Telecoms Network, and repaired satellite systems, modems, transceivers, LNA, High Power Satellite Amplifiers

●Provided support to users during the assigned duty period of the day and week following established procedures and policies for 1st line support in the Region.

●Assisted users in understanding various options and applications within MS Office, including Word, Excel, Access, PowerPoint and Outlook.

●Configured, installed and maintained local area network hardware, software and telecommunications services such as system software, software applications, printers, servers, routers, bridges, switches, modems, cabling and Internet services.

Regional IT / Telecoms Manager – United Nations Mission In Liberia / Geospatial IT/ Telecoms Services

08 / 2012 - 06 / 2015

●Managed and Coordinated staffs while providing systems support to other clients (civilian, Police and Military) with regard to troubleshooting, repair and maintenance, relocation, management and maintenance of LAN cabling and cable networks.

●Provided all technical management support to users during the assigned duty period of the day and week following established procedures and policies for 1st line support in the Region.

●Assisted users in understanding various options and applications within MS Office, including Word, Excel, Access, PowerPoint and Outlook.

●Managed, Configured installed and maintained local area network hardware, software and telecommunications services such as system software, software applications, printers, servers, routers, bridges, switches, modems, cabling and Internet services.

●Provided technical and facility assistance and support for incoming queries and issues related to the buildings or computers

●Responded to queries via phone, email or in-person ; Helped create and update training documents; Trained end users on various computer software and applications; Responded to phone and email messages in a timely manner, while prioritizing workload and requests

●Use problem solving skills and ask questions to determine the root of each problem.

IT \ Telecoms Engineer - Comium

Telecommunications company / Liberia

10 / 2007 - 08 / 2012

●Tested, installed and maintained IT \ Telecoms systems with the commissioning and Microwave radio, repeater units, and interface equipment and antenna/feeder systems.

●Troubleshoot and repair the corporate network, monitor the network operations queues, and act on open tickets.

●Was Responsible for the acceptance and delivery of all projects and tasks related to network systems integration, voice systems integration, and implementation and testing in remote locations;

●Actively executed project plans for current initiatives including server builds and installation, router and VPN configurations and installation, and security maintenance.

●Used excellent analytical and problem-solving abilities to identify and fix network security risks.

●Review configuration and updates to ensure software and infrastructure are protected.

●Worked with other teams to manage the proper transition of projects into production.

●Responsible for the successful execution of the disaster recovery and business continuity procedures.

IT \ Telecoms Technician - Comium Telecommunications company / Liberia

04 / 2006 – 09 / 2007

●Execute assigned tasks to ensure continuous running of the system, keeping an up-to-date records of faulty and new equipment taken from and installed into the network; and Conducted Replacement on Microwave Links; Assisted Establish new Links using proper E-1 routing; Restored Broken Links; and Conducted Maintenance and upgrading network system

Radio Station Broadcast Technician / Engineer 07 / 2003 – 04 / 2006

United Methodist Radio Station

Liberia / ELUM

●Ensured that the radio station remains on-air continuously, without technical hiccups that could affect programme production or transmission.

●Worked in studios, equipment rooms, and transmission sites to perform maintenance, and upgrades.

●Stayed on-call and expected to receive calls for help from on-air duties any time during the day or night, weekends or public holidays.

●Spend time working on IT systems, as most modern radio facilities.

● Used Strong troubleshooting and problem solving skills to solve technical problems daily

ACADEMIC BACKGROUND

CERTIFICATE / DEGREE

Career Institute / University

Date of Completion

Computer Science - Cyber Security / IT

University of Minnesota Cyber Security Boot Camp Program

U of M Continuous Education

Trilogy Educational Services Inc.

July 2019 - Completing Feb. 2020

Certified IPC Specialist

Rework, Modification and repair of Electronics Assemblies

BOSCH Automotive Owatonna, MN USA

Industrial developed Approved IPC-7711/7721 Training and Certification Program

July 2019 ( Valid Till : July 2021)

Regional Planning

( MSc - Master of Science Degree)

Regional Planning Department University of Liberia

12 / 2016

Electronics Engineering ( BSc - Bachelor of Science)

Stella Maris Polytechnic

08 / 2006

Electronics Engineering (ASc - Associate of Science)

Don Bosco Technical College, Don Bosco Polytechnic

07 / 2005

GVF503i Ed. 2 iDirect Installation and Maintenance

Global VSAT Forum

09 / 2016

High School Education

Haywood Mission Institute

06 / 2001

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