NWACHUKWU,OLUEBUBE MIRACLE

Lekki,Lagos. Email: ad38kp@r.postjobfree.com

Tel No: +234**********

PROFESSIONAL SUMMARY

Valuable working experience in customer care management and office administration with exceptional proficiency in social media management.

Track record of maintaining client loyalty via an innovative approach to work, solution-oriented mindset, and strong communication skills.

Extreme ability to handle administrative operations while employing cost effective and efficient approaches to drive business productivity.

Dedicated individual with a solid work ethic & commitment to collaborating with cross-functional teams towards business progress.

PROFESSIONAL SKILLS

Strong interpersonal and communication (both verbal and written) skills and ability to effectively work within a diverse workforce.

Excellent communication, interpersonal, organizational, leadership, and problem-solving skills.

Proficiency in organizing, coordinating, and communicating with senior executives and other employees.

Strong organizational skills, attention to detail, and ability to demonstrate initiative and be pro-active, showing confidentiality.

CORE COMPETENCIES

Office Administration

Marketing Communication

Business Development

Customer Service

Relationship Management

WORK EXPERIENCE

Customer Experience &Virtual relationship manager

ACCESS BANK PLC (HEAD OFFICE),Prince Alaba Abiodun oniru Road,Victoria island lagos.March 2023-February 2024

Manage large amounts of incoming phone calls

Follow communication procedures, guidelines and policies

Keep records of customer interactions, process customer accounts and file documents

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Provide accurate, valid and complete information by using the right methods/tools

Manage large amounts of incoming phone calls

Identify and assess customers’ needs to achieve satisfaction

Assistant HR Administrator(Nysc)

OSOGBO WEST LOCAL GOVERNMENT AREA(lcda)OKE-Arugbo osogbo,osun state .

November 2021-October 2022

Update internal databases (e.g. record sick or maternity leave).

Revise company policies.

Participate in HR projects.

Assist in arranging travel accommodations and process expenses forms.

Assist in locations supervision for rally if needed.

Organize and maintain personnel records.

Social Media Manager

THE MAP.NG, Lekki,Lagos State February 2020- August 2021

Designing and implementing social media strategy to align with bussiness goals.

Uploading content across the company social media platforms.

Quick response to emails and other social media platforms.

Ability to plan and measure the success of marketing campaigns.

Creating and researching various content to be uploaded on social media.

Allocate marketing investment

Design and maintain a weekly template to monitor result.

Executive Manager

SOPHIA&ROSE FASHION HOUSE (S&R)PETER ODILI ROAD PORT-HARCOURT. March 2019-January 2020

Ensured compliance with company processes, procedures, and policies.

Maintained all office documents, databases, reports, and correspondence.

Prepared letters/memos for effective correspondence and administration.

Provided exceptional clerical support and streamlined office workflow.

Assisted in managing office supplies and ensured cost-effective supplies.

Successfully maintained office supplies while managing stock inventory.

EDUCATIONAL QUALIFICATION

UNIVERSITY OF NIGERIA Nsukka, Enugu State (2021)

(B.Ed. Arts in Education English)

Computer Appreciation,Afrihub (2016)

Universal Mandatory IT Training (UMITT)

FIRST FOUNDATION INTERNATIONAL SCHOOL IHIALA, Anambra State.

Senior Secondary Certificate (2014)

PROFICIENCY

Communication

Creative ability

Time Management

Decision Making

Analytical Thinking

Productivity, Motivation

Adaptability, Multi-tasking

TECHNICAL SKILLS

MS Word

MS Excel

MS PowerPoint

REFERENCE

Available upon request

Contact this candidate