Reservations Agent
Resume:
Destiny Lawrence
Phoenix, AZ *****
**************@*****.***
I am a highly motivated individual with the ability to learn quickly and I further possess the ability to meet heavy work assignments and deadlines under strict time constraints. I am able to work independently or as a team member. My ambition is to utilize my skills, knowledge, abilities and education to allow me to advance in any organization
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Reservation Agent
Aramark Destinations - Phoenix, AZ
January 2023 to September 2023
• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers' desired travel dates.
Driver
Uber / Lyft/ Door Dash/Grub Hub/Go Puff/Shipt It - Tempe, AZ May 2018 to Present
• Managed routes through use of iPhone app technology
• Ensured that customers arrived safely and timely to their destination while creating customer satisfaction.
• Created Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses.
Medical Records Assistant
Sobel Family Medicine - Phoenix, AZ
August 2019 to May 2021
• Filing all patient medical records into charts.
• Delivering messages to the doctors
• Responsible for filing doctors' dictations
• Pulling patients charts for upcoming appointments
• Scanned patient charts into computer
• In charge of helping with storage
Dispensary Agent/ Delivery Driver
DOMM Delivery - Tolleson, AZ
June 2018 to July 2019
• Dispensed medical marijuana for medical patients
• Answering Phone
• Scheduling deliveries
• Complete order and pre trip, printing map and directions or any special requests and info.
• Verify of customers medical card and info.
• Communicate customer complaints, requests, and feedback to company management.
• Practice safe and secure transporting methods to avoid damaging goods
• Work open to close shifts during peak periods
• Update all necessary paperwork using neat and legible handwriting.
• Money handling
Shipping and Receiving Manager
Contrivance Inc - Phoenix, AZ
July 2017 to May 2018
• Controller of all inventory and stock.
• Regular Office Duties
• Filing, answer phones, responsible for paperwork on all material received and delivered.
• Experience with QuickBooks for inventory count.
• Emailed venders/customers regarding quotes and orders for material. Leasing Agent
Price Self Storage - San Diego, CA
July 2015 to June 2017
Rented out storage units
• Responsible for counting cash drawer
• Answered phones in the office
• Gave tours of the property
• Handling of golf cart
Customer Service Administrator
E-Merchant Middle Man Incorporated - Phoenix, AZ
January 2012 to July 2014
Managed extensive orders for client's products
• Overseen marketing direction for client campaigns while managing accounts through our customer database
Sales/Marketing Executive
Millennium Telemarketing Corporation - Phoenix, AZ October 2010 to December 2011
• In charge of managing sales representatives in order to maximize company performance to reach sales goals
• Responsible for closing deals on the backend while maintaining the books for our accounts
Receptionist
Sobel Family Medicine - Phoenix, AZ
January 2009 to October 2010
• Front desk administrator responsible for check-ins with patients
• Filing patient chart information for further review by management Sales Administrator
Forever 21 - Phoenix, AZ
August 2008 to December 2008
• Managed products for the Decca School program over women's, and girl's clothing pieces
• Finalized orders for customers while maintaining sale goals Education
Fine Arts
Estrella Mountain Community College - Avondale, AZ 2014 to 2015
Washington High School - Phoenix, AZ
2010
Skills
• Call Center
• CSR
• Customer Service
• Telemarketing
• Property Leasing
• Property Management
• Account Management
• Medical Scheduling
• Supervising experience
• Delivery Driver Experience
• Medical Records
• Data entry
• Typing
• Microsoft Office
• Computer literacy
• Office experience
• Multi-line phone systems
• Filing
• Documentation review
• Communication skills
• Computer skills
• Medical records
• Customer service
Certifications and Licenses
Driver's License
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