Customer Service Team Members

SADIE STEVENSON

Greater Seattle, WA • 206-***-**** • **************@*****.***

LinkedIn Sadie Stevenson GitHub Sadie Stevenson

RELEVANT SKILLS

Project Management

Attention to Detail

Scrum Process

Customer Service

Adaptability

Microsoft Office Suite

POS System Operation

Software development and testing

Conflict Resolution

Business Communication

HTML / CSS

Data Mining and Data Analysis

Inventory Management

Client Relations

Proficient in Agile and Methodologies

EXPERIENCE

Lifelong, Seattle, WA June 2023 – December 2023

Fulfillment Specialist

Collaborated with team members to complete timely orders

Delegated tasks to team members to ensure smooth workflow and positive work environment

Completed inventory accounts to keep records current and promote accurate ordering

Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issue.

BECU, Tukwila, WA October 2022 – February 2023

Business Support Analyst Intern

Assisted with tech insight survey results to help determine company growth areas

Acquitted critical knowledge of BECU business operations

Gained user experience knowledge while creating and improving Team’s pages via SharePoint for all employees to access

Developed some knowledge in cyber security, UX/UI design, and quality assurance by setting up 1 on 1 meetings via Microsoft Teams.

Collaborated effectively with diverse team members to achieve one goal

Zara, Seattle, WA

Sales Associate August 2020 – June 2021

Use problem-solving techniques to professionally communicate and satisfy customers if any mishaps occur, such as item availability, online purchase returns, and store sale policies.

Demonstrated excellent customer service skills, resulting in an increase in customer loyalty and satisfaction while increasing store revenue.

Maintained well organized and replenished shopfront so customers can enjoy a relaxed shopping experience.

CERTIFICATE

Graphic design, mood board – Coursera certification 2021

Scrum master – Scrum master alliance certification 2023

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