FELICIA CHESTON-DEAN

**** *. **. ********

Chicago, IL 60619

Residence: 773-***-****

ad38jf@r.postjobfree.com

Career Objective:

Looking for a position in a reputed organization, where I am able to make use of my professionals experience in developing consumer links, organizing budgets, supervising subordinates, and other functional activities to ensure a smooth efficient running facility.

Summary of Qualifications:

Quick learner.

Motivated and dedicated to getting the job done right.

Strong communication skills, both written and oral.

Adapt well to changes and pressures in the workplace.

Detail orientated.

Courteous and professional.

Good sense of humor.

Ambitious and hardworking with a commitment to excellence.

Work Experience:

Mobile Vac, Lake Cook, IL January 2021 -June 2022

Mobile Vaccine Supervisor

Ensure Vaccination workstations are set up properly.

Ensure Vaccination workstations have appropriate forms and equipment needed.

Ensure Vaccination workstations have appropriate PPE and other equipment

needed.

Monitor client flow patterns and assist the Medical Operations Leader in correcting

any problems.

Ensure consistency in information provided to clients.

Ensure scheduled breaks, relief, and shift transitions for all Medication Dispenser

Staff.

Direct Vaccination Staff on expectations and job performance.

Determine number and types of staff required. Assess workload demand and

adjust staffing levels to reflect changing needs.

Determine break schedules and rotations for Vaccination Staff.

Review and confirm staffing levels for next day and/or next shift with Medical

Operations Leader.

Provide routine progress and/or status reports to Medical Operations Leader.

Ims, Oaklawn, IL December 2016- Current

Medical Examiner/EKG Technician

Skillful and precise in performing venipunctures and capillary punctures; collecting, preparing and storing blood samples; and verifying medical records.

Connect EKG Testing Equipment, EKG technicians connect monitors and EKG tracings correctly to ensure a High level of accuracy and attention to detail.

Demonstrated knowledge of medical terminology, infection control procedures, quality assurance support and data entry and retrieval.

Possess excellent patient-relations skills – known for having a gentle touch and the ability to alleviate patient anxiety.

Octapharma Plasma Inc. / International BioResources, Aurora, IL August 2007 – June 2012

Center Manager

Ensure center is "inspection ready" at all times by managing adherence to Standard operating Procedures (SOPs), compliance policies and the quality system, utilizing sound Quality Assurance (QA) principles, self -inspection learnings, non-conformity discovery and appropriate remediation.

Prepare regular reports to center, area not corporate quality management as to the state of quality and systems at the center.

Manage site QA program including but not limited to calibrations management, monitoring of compliance to defined processes.

Lead and develop direct reports ensuring they are competently skilled to perform their QA roles.

Lead and function as the key quality representative for site supplier, customer and regulatory audits.

Ensure accurate donor data recording in electronic donor information management system, per the SOPs.

Reviews Plasma Center personal training documents to ensure documents are in compliance with Octapharma procedures, SOP's CLIA/COLA and other applicable requirements.

Lifesource Blood Services, Chicago, IL November 2002 - August 2007

Collection Supervisor

Collected blood, tissue and other laboratory specimens and prepared them for lab testing.

Performed monthly inventory and maintained office and medical supply counts.

Recruited, hired, trained and coached on average of 10 new employees per year.

Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.

Routinely collaborated with department managers to correct problems and improve services.

Assigned employee areas, scheduled staff breaks and authorized overtime.

Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.

Managed payroll for an organization of 20 personnel.

Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.

Interstate blood bank, Chicago IL June 1999 - November 2002

Aphereis Technician II

Screen and interview potential blood donors.

Determine donor suitability.

Set up and disconnect plasma Aphereis Machine.

Perform phlebotomy.

Complete labeling.

Handle adverse donor reactions.

Provide outstanding customer service.

Participate in ongoing training/team meetings.

Sherwin Williams April 1998 - May 2000

Assistant Manger

Scheduled staff.

Ordered weekly inventory.

Merchandising.

Account receivables and Account payables.

Handled customer service issues.

Manage store profit and loss.

Upheld company's loss prevention policy.

Education

The National Phlebotomy Association – Instructor Certification 08/2021 – 11/2021

Malcom X College – American Heart Association’s BLS Instructor Certification 10/2021

Illinois School of health careers 1998 - 2000

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