929-***-**** ad38jd@r.postjobfree.com

Experienced, hard-working individual seeks stable opportunity to use skills and good judgement to benefit my employer. Offering professionalism, reliability and enthusiasm.

Skills

Strong work ethic and positive attitude ● Friendly, honest and dependable

Detail-oriented and focused ● Prompt; good time management skills

Excellent Customer Service skills ● Reception, Data Entry & Clerical skills

Education

Royal Business School – New York, NY

Computer Terminal Operator Diploma and Certificate of Honor

NYC College of Technology – Brooklyn, NY

Completed 1 year of coursework toward Radiology degree

Work Experience

Atrium Staffing -Data Entry Operator

Brooklyn, NY Oct 2023- present

Review emails from clients requesting samples

Enter sample orders into database

Record data using Excel spreadsheet, PDF format and printer

Allocate orders to warehouse

Send emails to customers verifying orders and shipments

Use of telephone and intercom system for interoffice communication

Raising Cane’s - Customer Service

NY, NY Aug 2023 – Sept 2023

Worked closely with Store, Assistant, and Front End Managers to ensure success with grand opening of restaurant. Assisted

back kitchen with food preparation, and front of house with greeting customers at tables and cash register; handled

purchases in cash, credit cards, and ATM debit per company policy

Sanitized tables before and after each customer sitting; checked bathrooms during intervals

NYC311 -Call Center Representative Brooklyn, NY April 2015 – July 2023

Provided friendly, professional service; achieved customer satisfaction and call resolutions. Worked in fast- paced setting

In coordination with solid team of representatives. Fielded diverse volume

of inquiries while coding each call; closely adhered to all quality standards. Submitted service requests to other agencies for resolution

Metropolitan Companies - Office Support

Brooklyn, NY Dec. 2022 – April 2023

Maintained filing system in busy real estate management office

Recorded incoming mail and email on spreadsheet

Provided front desk assistance and various clerical duties

US Census Bureau – Enumerator

Brooklyn, NY 2020

Conducted interviews with residents in assigned areas to submit questionnaires during COVID pandemic.

Online chats with field supervisor to review procedures, received instruction and reported issues of concern while out on assigned fields

All American School Bus Co.- Bus Attendant

Brooklyn, NY Dec 2013 – April 2015

Worked with driver as a team to transport children to and from school, and on field trips. Assisted children with onboarding and departing bus. Made out incident reports when necessary

Town Car International - Customer Service

LIC, NY June 2011 – May 2013

Provided excellent customer service in busy call center; reserved cars, vans and limos for corporations. Entered transportation

reservations in database; monitored driver locations for updates

XYZ Car Service – Customer Service Brooklyn, NY May 2011-June 2011

Provided excellent customer service in busy call center; reserved cars for corporations.

Entered transportation reservations in database.

US Census Bureau – Enumerator

Brooklyn, NY 2010

Conducted interviews with residents in assigned areas to submit questionnaires. Met with field supervisor to review procedures; received instruction and reported issues of concern while out on assigned fields

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