SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

CERTIFICATIONS

Robertsdale,AL 36567

ad38ir@r.postjobfree.com

DESTINEE ODOMS 251-***-****

CUSTOMER SERVICE

Enthusiastic customer service representative with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Adjusted bills and refunded money to resolve customers' service or billing complaints. Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Kept records of customer interactions or transactions, thoroughly recording details of inquiries. Updated databases with new and modified customer data. Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Promoted available products and services to customers during service, account management and order calls.

Collaborated with sales team members to stay current on inventory levels and resolve item issues. T-Mobile

Foley High School

Faulkner State Community College

Report Creation

Report Generation

Credit Card Payment Processing

Courteous with Strong Service Mindset

Efficient and Detail-Oriented

Issue and Complaint Resolution

Building Customer Trust and Loyalty

Calm and Professional Under Pressure

De-escalation Techniques

Upselling Products and Services

Verbal and Written Communication

POS Systems and Ordering Platforms

Responding to Difficult Customers

Customer Data Confidentiality

Customer Retention Strategies

Data Entry and Maintenance

Customer Account Management

Order and Refund Processing

Multitasking and Prioritization

CRM Software

Data Entry

Understanding Customer Needs

Upbeat and Positive Personality

Creative Problem Solving

Call Documentation

Confidential Information

Progress Reports

Self-Care Instructions

HIPAA Requirements

Preparing Patients for Treatment

Customer Service

Reliable & Trustworthy

Customer Service Certified

Microsoft & Excel Certified

CUSTOMER SERVICE EXPERT

DIPLOMA

ASSOCIATE IN SCIENCE

2022-Present

Kept detailed records of patient physical therapy treatments and improvements. Documented patient physical therapy treatments and made observations on improvement. Positioned and secured patients onto therapy equipment to facilitate smooth and safe treatments. Educated patients on safe and effective use of therapy equipment, such as pulleys, weights and inclined surfaces.

Instructed patients with home care exercises to promote patient ROM and overall health. Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

Performance Rehab

PHYSICAL THERAPY AIDE

2023-Present

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations. Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. Escalated customer concerns, issues and requirements to supervisors for immediate rectification. Educated customers on special pricing opportunities and company offerings. Walmart

CUSTOMER SERVICE REPRESENTATIVE

2013-2022

University of South Alabama

BACHELORS EXERCISE SCIENCE

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