Agenda for Today’s Meeting/Training

Thursday, August 11th, 2022

I. Smartcare Usage

A) Time off requests

• Suitcase icon on the schedule

B) Documentation Training

• Management will contact you if you need this training C) Call the office to add client activities to the schedule II. Scheduled shifts on smartcare

A) Spending the entire time at your shift

• If you do not stay the entire shift, you will not receive admin time for the difference in time that you did not see the client

• Make conversation with your client

1. Keep things professional in the topics you discuss

• Slow down and do a thorough job

1. Verify that you did your job to the best of your ability

• Completing documentation on your shift

1. Document what transpired in your shift in an appropriate manner 2. Make sure the client is satisfied with your service for the shift B) Shift responsibilities

• Do not run personal errands while scheduled with a client – company time

• Clocking in/out of all shifts on time

1. If this does not occur, you are expected to call the office 515-***-**** so that scheduling/billing will be informed

2. Clocking in 30 minutes early

3. All shifts will be matched to the scheduled shift time 4. Communicate by calling the office 515-***-****

• Call the office if your client cancels or is not present 1. Texting is secondary to speaking with someone on the phone 2. Calling is required for all immediate scheduling changes - call 515-***-**** III. Bento – Compensation for gas

A) How compensation works

B) What we aren’t compensating gas for

C) Bento app balance

D) Uploading all receipts

IV. Exemplar Care

V. Caregiver Rewards Program

VI. Client Appreciation Day – September 15th 2:30 – 4:30 pm VII. Client Experiences

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