JULIET MUMBA

****/**** ****** *****, ******, ZAMBIA 10101 +260********* ad38i7@r.postjobfree.com

Nationality: ZAMBIAN Permit: LICENCE NO. 715015

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Compassionate Care Assistant with comprehensive background with elderly patients in care home settings. Provides exceptional care demonstrating dedication to safe nursing practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices. Committed Care Giver offering proven success in care roles. Prioritises patient wellbeing, safety and dignity through conscientious care and support. Dedicated to achieving positive outcomes by delivering excellent patient care. Caring work with background in basic patient care and ward support. Experienced in managing supplies, cleaning surfaces and replenishing linens for patient needs. Trained in personal hygiene support and first aid. Experienced non-medical Care Provider offering twenty years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, ki20nd-hearted team player dedicated to expanding knowledge and responsibilities. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. VOLUNTEER CARE ASSISTANT, 07/2019 – Current

Chilenje Level one Hospital– Lusaka, Lusaka Province

Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.

Maintained confidentiality and compliance standards for optimized patient care. Delivered high-quality care to clients with disabilities, achieving care plan objectives. Charted daily observations, mobility activity and eating percentages to aid continued client assessment. Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.

Prepared healthy meals with additional mealtime planning, feeding and support. Church Administrator, 01/2015 – Current

Pentecostal Church God is Love – Lusaka, Lusaka Province Inspected building systems to meet health, safety and security standards. Coordinated consistent, high-quality provision of church service. Allocated budgets to govern sensible decision-making with maximum Return On Investment (ROI). PROFESSIONAL SUMMARY

WORK HISTORY

Identified service gaps, developing plans to strengthen or expand offerings. Forged partnerships with other service providers to boost signposting capabilities and diversify services. Controlled expenses, advising on efficient use of resources to minimise unnecessary costs. Evaluated use of resources to identify areas to cut costs and opportunities for investment. Managed inventory of resources necessary for service provision. Devised long-term strategy for care service provision. Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.

Patrolled internal and external areas to maintain building security. Swept and mopped hard floors and vacuumed carpeted areas. Reported major building faults and concerns to management for prompt repair. Coordinated cleaning staff to maintain good building hygiene standards. VOLUNTEER-Patient Care Assistant, 08/2002 – Current KALINGALINGA HOSEPICE – Lusaka, Lusaka Province

Met with patients and families to discuss care plan adaptations, seeking continual improvement. Assisted clinical staff with wound care and health assessments, enhancing care continuity between support teams.

Optimised patient satisfaction through compassionate, considered care and communication. Charted daily observations, mobility activity and eating percentages to aid continued client assessment. Maintained confidentiality and compliance standards for optimised patient care. Worked professionally with caregiving teams and hospital departments to maintain continuity of care. Completed documentation of care, hospital actions and patient activities for up-to-date client records. Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.

LIBRARIAN, 08/1997 – Current

ZAMBIA STATISTICS AGENCY – Lusaka, Lusaka Province Worked with teachers to provide kids with lifelong learning skills. Managed reserve desk collection of reference materials. Introduced and managed library blog to increase website traffic. Researched, planned and set up seven information informative library exhibits per year. Utilized SPSS, STATA, CSPRO, KOHA, WINISIS to handle online reference queries. Prepared and delivered training sessions, helping community members to significantly improve their literacy skills.

Repaired or replaced damaged items to maintain continuity of service. Set schedules for student workers and monitored activities. Managed media, catalogue and instructional areas to support library programme. Counsellor, 07/2006 – 09/2006

KARA COUNSELLINMG – Lusaka, Lusaka Province

Documented all patient information outlined in service plans, treatment reports and progress notes. Executed appropriate risk-assessment and mitigation strategies. Adhered to agreed caseload management targets to minimise waiting times. Recorded patients progress and changed treatment plan when necessary. Completed case notes after each session and collated feedback forms filled by clients at beginning, middle and end of counselling.

Consulted with other legal and treatment agencies in relation to patient records, rights and responsibilities. Educated patients about appropriate coping mechanisms to help through tough situations. Triaged referred patients to determine complexity and urgency of each case. Referred clients to other programmes and community agencies to enhance treatment processes. Pursued group therapy, rehabilitation and other psychological treatment plans. Assessed patients through interviews, observation and conversations to determine appropriate treatment. Formulated and implemented appropriate therapy to deal with underlying dynamics contributing to or exacerbating patients' illnesses.

Sales Lady/Cashier, 05/1992 – 07/1995

DAIRY PRODUCE BOARD (PARMALATT – Lusaka, Lusaka Province Maintained accurate data outlining sales, expense and staff activities. Tracked sales and order information by navigating internal computer system. Collaborated with marketing teams to implement strategies to boost brand presence and reach new customers.

Prepared cost-benefit analyses for prospective and existing customers to help guide purchasing decisions. Reviewed and improved sales performance to routinely meet or exceed targets. Performed sales visits to take strategic action on new business leads. Won new business opportunities whilst retaining existing customers for increased revenue. Increased customer purchases by implementing improvement strategies based on performance analysis. Guaranteed high levels of customer satisfaction through product knowledge and attentive service. Resolved customer complaints and process issues with proactive problem-solving skills. Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management. Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

Personal care

Patient observations

Patient handling and positioning

Basic life support

Care management

Care plan management

Safeguarding knowledge

Elderly care

Housekeeping

Secondary healthcare

First Aid care

Hygiene care

Spiritual care

Care Certificate: Health Care, 04/2023 - Current

Care Tuition - UNITED KINGDOM - Yet to complete

SKILLS

EDUCATION

LANGUAGES

English

Fluent

Masters Degree Level of Education taught in English

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