Program Director Customer Service

Shane Mathews

Program Director at Skills Academy Vocational Center

**** ***** ******* **

Fountain, CO, 80817

615-***-****

**********@*****.***

EXPERIENCE

Skills Academy Vocational Center — Program Director 10/01/2021 - PRESENT

1. teaching computers to adults for special needs

2. Creating a curriculum

3. Building my own employment program for job seekers with special needs

4. Training a staff of job coaches

5. Supervising job coaches

6. Attending board meetings and giving reports on the department's functions and needs.

7. Creating budgets, projections and cost analysis for executive staff review

8. Interim IT

9. Running support and training for staff

10. Being a member of the in facility safety team

11. Behavioral response team member

12. Coordinating communication with state run employment service programs

13. Attending marketing events

14. Sending daily and monthly reports for billing purposes Keystone Achievements— Registered Behavior Technician 01/04/2021 - 10/01/2021

1. Providing ABA services to clients

2. Regular meetings with board-certified behavioral analyst 3. Implementing service plans for clients

4. Taking data on sessions

5. Writing soap notes for services during sessions. 6. Call being a member of the quick response behavioral management team

7. Training other RBT

8. Providing feedback during training sessions

SKILLS

Organization skills.

Communication skills.

Experience with Microsoft

office.

Experience with scheduling

appointments and personnel.

Ability to create a budget and

cost analysis for a

department.

Customer service experience.

LANGUAGES

English

Walmart— Team member

01/01/2021 - 10/01/2021

1. running and organizing a team

2. training new workers

3. cleaning store

4. stocking shelves

5. processing trucks

6. customer service

B&B wine and spirits- Team Member

03/01/2019 - 01/01/2021

1. store from up keep

2. cleaning

3. stocking

4. processing trucks

5. running register

6. customer service

U.S Army - Cavalry Scout

01/02/2016 - 02/04/2019

1. Being accountable for and maintaining million dollar equipment.

2. Running a 5-10 person team

3. Giving regular reports to leadership.

4. Undergoing long training periods as well as applying training 5. Running training operations for new team members 6. Complying to changing standards and learning policies Franklin classical school, Franklin TN — High school Diploma

3.8 GPA

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