Francis Ogonna Uzoh

Nationality: Nigerian (Nigeria) Gender: Male Phone number: (+234) 706-***-**** (Mobile) Email address: ad38i0@r.postjobfree.com Address: No 5 off lamodi hospital,Old Anuru Offa, 01234, Kwara, Nigeria (Home) 06/2022 – CURRENT Onitsha, Nigeria

CLIENT SERVICE / OPERATIONS MANAGER ADVANS LAFAYETTE BANK, NIGERIA 1. Head of operations and service client team

2. Branch custodian of sensitive keys

3. Loan disbursement to clients

4. Ensuring customer needs are met

5. Deposit portfolio manager

6. Ensuring security measures are implemented and followed. 7. In charge of banking properties as well as acting as the control manager 8. Ensuring all clients' financial issues are solved in a timely manner 9. Maintain smooth running of operations and services while ensuring KPIs are met 10. I am the eye of the human resources manager in the branch 11. I ensure that disciplinary measures are met at the branch level 09/2021 – 06/2022 Offa, Nigeria

CLIENT SERVICE OFFICER ADVANS LAFAYETTE BANK, NIGERIA

• Created new clients through Orbit Entry

• Created varieties of accounts for clients such as savings accounts, corporate accounts, current accounts, kiddies accounts, and company accounts.

• Cross-sold the bank products during meetings with clients

• Prepared contracts for clients to access business loans.

• Managed the bank's mobile App and fixed issues that arose with client's usage

• Performed control checks through AML, CRC (Credit Bureau Checks), NCR, and CDD on every client. 04/2018 – 09/2021 Ogbomosho, Nigeria

INTERMEDIATE TELLER ADVANS LAFAYETTE BANK, NIGERIA

• Debited and credited client's accounts

• Served as customer service agent to clients and attended to their needs

• Ensured customer satisfaction through quality delivery of services 10/2015 – 04/2018 Ogbomosho, Nigeria

JUNIOR TELLER ADVANS LAFAYETTE BANK, NIGERIA

• Reported critical issues to top managers for effective handling

• Debited and credited client's accounts

• Served as customer service agent to clients and attended to their needs 01/2014 – 01/2015 Ibadan, Nigeria

DIRECT SALES AGENT STANBIC IBTC BANK, NIGERIA

• Achieved over 200 new accounts (Business and personal savings and current account)

• Achieved over 100 new clients for bank's loan facilities both business and personal loans. WORK EXPERIENCE

09/2007 – 07/2011 Osun, Nigeria

B. SC. PSYCHOLOGY Obafemi Awolowo Univeristy

Address Ile-ife, Osun, Nigeria Website www.oauife.edu.ng Microsoft Office Team-work oriented Client service management Process Management Quality Managenent Quality Control Management Mobile app management Organizational and planning skills Good listener and communicator

Award of Excellence – Our Lady of Lourdes Catholic Church Ogbomosho, Oyo State Meritorious Award – St. Cecelia Choir Our Lady of Lourdes Maryland Ogbomosho Award of excellence – Catholic Youth Organisation denary Oyo State 2018

Award of best staff of the year – Advans Lafayette Microfinance bank Organisational skills

1. Leadership skills gained while working as a Client Service / operations Manager in Advans Lafayette 2. Good organizational skills gained as a Client service officer 3. Able to work in all weather conditions with no physical challenge 4. A team player and able to meet deadlines with a minimum level of supervision 5. High level of discipline, integrity, and commitment with a focus on quality, time, and cost. Communication and interpersonal skills

• Communication skills while working in various positions

• Excellent verbal and written communication skills

• Able to communicate clearly and confidently

• Interpersonal and relationship skills gained through working experience. Job-related skills

• Analytical, innovative, creative, and good problem-solving ability

• Good command of quality control checks and processes

• I pay attention to details

• Able to balance workload

• Able to multitask

2021 – CURRENT

Choirmaster, Sacred heart Catholic Church

2016 – 2021

Choirmaster, our Lady of Lourdes Ogbomosho Oyo State 2011 – 2012

President, National Association of Catholic Corpers, Ilorin Chapter 2011 – 2012

Choirmaster, St. John the Evangelist, Ilorin Kwara State EDUCATION AND TRAINING

DIGITAL SKILLS

ADDITIONAL INFORMATION

HONOURS AND AWARDS

ORGANISATIONAL SKILLS

COMMUNICATION AND INTERPERSONAL SKILLS

JOB-RELATED SKILLS

LEADERSHIP EXPERIENCE

2006 – 2008

Youth secretary, St. Thomas Catholic Church Agbowo, Ibadan 2006 – 2008

Choirmaster, St. Thomas Catholic Church Agbowo Ibadan

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