SHARON RAMSEY

.

281-***-****

.

ad38hl@r.postjobfree.com

.

HOUSTON, TX 77070

.

CAREER OBJECTIVE

Motivated customer service specialist with over 25 years of experience team-based environment. Who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external queries. Active listening Problem solving Communications Team building Relationship development Team player Customer service Computer skills

EXPERIENCE

SALES ASSISTANT / OFFICE ADMINISTRATOR, Houston, Texas

Coiling Technologies Inc., November 2021-Present

Assisted with tasks to facilitate on-site executive support.

Worked with functional teams to support variety of administrative tasks.

Used Microsoft Office tools for analysis and communication.

Handled logistics and coordination of company events.

Answer the Switchboard

Scheduled Meetings

Sort and distribute mail

Compile Excel Spreadsheets for monthly sales meetings

.

OFFICE ADMINISTRATOR, HOUSTON, TX

Rubicon Oilfield International, September 2017-January 2020

Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.

Delivered expert clerical support by efficiently handling wide range of routine and special requirements.

Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.

Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

.

OFFICE ADMINISTRATOR, HOUSTON, TX

Puma Construction Inc, September 2015-July 2017

Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions

Worked with upper management to complete complex projects on tight budgets within specific timelines

Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support

Tracked office supplies and restocked low items to keep team members on-task and productive.

.

FREIGHT FORWARDER, HUMBLE, TX

Panalpina, June 2012-August 2015

Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment

Quoted and negotiated rates with carriers and customers

Determined the most cost-effective procedures and routes for shipments

Set up new accounts for customers

Prepared and sent billing invoices to customers

Filed schedule B numbers with US Costumes Office.

.

FREIGHT FORWARDER, HUMBLE, TX

DHL Global Forwarding, June 2003-February 2009

Developed and deepened successful partnerships with representatives of diverse shipping companies

Drove operational improvements which resulted in savings and improved profit margins

Worked off site in customers office, dedicated for their shipment needs

Gathered, logged and monitored all shipping data

Prepared I&E's and T&E's with Costumes

Performed hand carries in emergencies for customers

Processed all documents for shipping.

.

LOAN SHIPPER /LOAN PROCESSOR /LOAN CLOSER, HOUSTON, TX

Strategic Professional Services, April 2001-May 2003

Cleared underwriting issues for submission to close

Ordered payoffs and prepared subordination agreements

Cleared underwriting issues for submission to close

Collected and prepared mortgage loan application for underwriting submission

Compiled and presented pipeline report for weekly meeting

Preformed loan processing on conventional, refinances, purchases, and sub-prime loans while assuring loans are closed and funded according to loan approval

Handled all details with borrower and lender on loan status and closing

Prepared all shipping collateral packages for banking institutions.

.

INSIDE SALES COORDINATOR, HOUSTON, TX

Compaq Computer Corporation, October 1993-February 2001

Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries

Established fair pricing structures and finalized contracts to complete purchase agreements with 17 customers.

.

EDUCATION

HIGH SCHOOL DIPLOMA, HOUSTON, TX

JVC Of America, January 2003

BUSINESS ADMINISTRATION, HOUSTON, TX

Aldine High School

Houston, TX

North Harris County College

Contact this candidate