Lisa Weidemann

West Chester, PA ***** 484-***-**** ad38hf@r.postjobfree.com

SUMMARY

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

SKILLS & PROFICIENCIES

Organizational skills Order Processing Filing Data Archiving Problem solving Conflict resolution

Sage Salesforce Accellos Warehouse Management System (WMS)

PROFESSIONAL EXPERIENCE

EVERCHEM, LLC, MEDIA, PA. DEC 2020 – OCT 2023

Chemical Wholesaler

Customer Service Representative

Assigned to specific sales rep(s) to complete anything needed in the system for customer satisfaction for receiving the correct products in a timely matter.

Created document outlining role for incoming Customer Service Representatives.

Responsible for data entry into Sage and Salesforce.

Arranged freight with carriers and warehouses.

Created all documents needed for shipping freight and samples, including: Bill of Lading, Carrier Instruction Sheet, labels, commercial invoice, etc.

A DUIE PYLE, WEST CHESTER, PA. NOV 2007 – DEC 2020

Transportation and logistics provider

Customer Service Representative (2012 – 2020)

Guaranteed positive customer experiences and resolve customer complaints.

Received letters of excellence for providing exemplary customer service by maintaining strong working relationships with customers.

Responded to general inquiries from members, staff, and clients via phone, mail, e-mail, and fax.

Cross-trained and provided back-up for other Customer Service Representatives when needed.

Processed orders for shipping and checked accuracy of all information entered.

Operated and resupplied various printers with correct labels, paper or ribbon.

Entered inbound and outbound merchandise into Accellos warehouse management system.

Answered phone and scheduled appointments for inbound and outbound merchandise.

Scheduled pick-up of merchandise to be shipped to other locations.

Researched and resolved customer inventory, order, and inbound discrepancies.

Biller and Hamat Auditor (2007 – 2012)

Responsible for entering bills into the computer system and checking to make sure all information entered is correct. Hazmat Auditor made sure that all hazmat information was entered correctly on all of the bills entered into the computer system.

Utilized computer skills and data entry skills.

Analyzed data for accuracy using high attention to detail.

EDUCATION

Bachelor of Science, Elementary Education, West Chester University, West Chester, PA