DOMINIQUE BRYDEN

New York 914-***-**** ad38gf@r.postjobfree.com www.linkedin.com/in/db222

Dynamic and results-driven professional with 10+years of experience in optimizing operations, orchestrating project planning, and spearheading data analytics initiatives. Well-versed in database management and utilizing statistical tools to distill complex datasets into actionable insights. Skilled in fostering robust relationships, ensuring seamless stakeholder engagement, and driving cross-functional team success. Adept at leveraging data and process optimization techniques to identify opportunities and drive measurable improvements. Renowned for implementing efficient team-building strategies to enhance staff performance and elevate organizational dynamics, surpassing business objectives. Thrive in high-pressure settings that require excellent time and priority management talents. CORE PROFICIENCIES

Project Management Life Cycle (PMLC) Data Analysis & Reporting C-Level Communications Risk Assessment & Mitigation Strategic Planning & Change Management Contract Negotiation & Vendor Relations Business Development & Market Trend Analysis Resource Allocation Customer Relationship Management (CRM) ACCOMPLISHMENTS

Designed business/customer contact tracking system, enhancing administrative efficiency and operational precision at leading automotive dealerships.

Strengthened partnerships with key medical professionals, optimizing patient service delivery and reinforcing stakeholder engagement in high-stakes healthcare settings.

Led transformative office culture initiative, boosting staff morale and satisfaction, focusing on talent development. PROFESSIONAL EXPERIENCE

Manhattan College, School of Engineering DECEMBER 2022 to Present Office Manager

Steer project planning processes. Lead specialized teams in electrical, mechanical, civil, and chemical engineering departments, ensuring cohesive operations. Develop and implement new budget models, aligning with cost variations and organizational changes. Communicate budget statuses effectively to executive management. Collaborate with the financial department and partners in budget preparation using Chrome River, monitoring fiscal activities for optimal expense management. Foster internal and external partnerships, advocating for the school's development and interests. Manage contract renewals and software licensing negotiations, focusing on cost-effectiveness and resource optimization. Selected Accomplishments:

Successfully coordinated and completed 263 class schedules and evaluations within a limited timeframe. Westchester Medical Center – Valhalla, NY December 2021 to November 2022 Supervisor of Operations

Cultivated understanding among management and employees of business objectives, tracking progress towards goals. Administered high-functioning call center, ensuring superior patient service, effective record updating, and seamless scheduling of tests and medical appointments. Established relationships with referring and partnering physicians, prioritizing patient requirements for appointment fulfillment. Managed staff scheduling, optimizing coverage and workflow efficiency,

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improving culture through staff feedback and recommendations. Oversaw administrative tasks including appointment scheduling, meeting coordination, travel arrangements, employee benefits oversight, and time-card processing. Supported in pandemic-related initiatives as the primary hub for testing and vaccinations, encompassing aspects like sponsorship acquisition, funding, budget management, strategic planning, and project execution. Implemented and adhered to scripts and protocols for diverse appointment types and patient interactions, applying independent judgment and conflict de-escalation techniques.

Selected Accomplishments:

Initiated and led a departmental culture enhancement program that successfully elevated employee satisfaction rates by 12% within a six-month period.

Honda of New Rochelle – New Rochelle April 2019 to March 2020 Business Development Analyst

Implemented lead generation strategies for new and used cars, along with service drive marketing programs, enhancing customer service quality. Conducted in-depth analysis of large datasets to derive insights for business performance enhancement and productivity improvements. Performed activity-based analysis of business processes, proposing data-driven recommendations for operational efficiencies. Provided comprehensive IT support, effectively communicating complex technical issues. Maintained database for tracking business and customer interactions, ensuring data integrity and accuracy. Selected Accomplishments:

Earned special recognition for exceeding sales targets consistently. Westchester Oral & Maxillofacial Associates – Hawthorne, NY May 2017 to January 2019 Administrative Assistant

Administered patient communications, navigating inquiries to relevant department personnel, and providing resolutions. Compiled and updated company spreadsheets, maintaining daily administrative logs for operational tracking. Monitored document control processes, reviewed files, and records to verify billing details and insurance coverage. Employed business tools like Metric Software and Microsoft Suite for robust database management and document creation. Documented patient records while adhering to policies and procedures related to oral procedures and postoperative care. EDUCATION & CREDENTIALS

Master of Business Management, Healthcare Informatics Iona University, New Rochelle, NY

Bachelor of Science - Chemistry

Iona University – New Rochelle, NY

Data Analytics 2022

Lean Six Sigma 2022 White Belt Certified