Shankar Krishnamurthy

ad38g8@r.postjobfree.com • 404-***-****

Sachse, TX 75048

linkedin.com/in/shankar-krishnamurthy-b3a5b216

Business Analyst

Tech-savvy and highly analytical professional with over 20 years of experience gathering and monitoring functional and non-functional business requirements and developing enterprise technical applications in line with user needs. Proven expertise in leveraging advanced knowledge of cutting-edge business analysis tools to generate and derive actionable insights from complex datasets. Skilled in business process modeling, use case management, Epics and user story creation, OKR management, quality assurance, requirements analysis, and Agile and Scrum methodologies. Talented at conducting in-depth investigations on existing processes and uncovering areas of improvement, as well as proposing innovative recommendations to maximize efficiency.

Technical Proficiencies

RDBMS:

Oracle 8.1, Oracle 9.x, Oracle 10.x MS Access 2000, DB2

Languages:

Visual Basic, Oracle PL/SQL, JSON, .NET, XML

Operating System:

Windows XP/NT/2000 Server, SCO UNIX, Mainframes

Methodologies:

IBM OPAL, Rational Unified Process, Application Lifecycle Management, Object-oriented processes, SDLC, Requirements Management with Use cases, Agile Central/Rally, Agile, Scrum

Career Experience

Centific Global Solutions – Dallas, TX (Remote) Oct 2023 – Current

Senior Business Analyst – Mastery Logistics

Technical Scope: Lucid chart, Agile Methodology (Jira); Java script, Apollo Studio, Confluence, JSON, API, Developer tool (debug).

Joint ownership (with Product owner) of the product backlog, epics, user story design, functional flow diagrams, and story mapping. Implementing multiple initiatives on TMS application Mastermind Main Page namely: Multi-route visibility, Additional Saved filter options, Incense Route Feature work, Remaining HOS for My-drivers, sidebar enhancements, others. Team up with onshore and offshore dev team and scrum master and product owner to maximize operational efficiency across these initiatives executing complex team migrations. Following agile SDLC practices and scrum for implementing all projects in close collaboration with the development and product team.

Successful execution of business and system analysis by assessing business problems and creating effective Functional flows and User Story Maps for Main Page specific UI and interface rules/requirements.

Efficient handling of the transition of requirements analysis for initiatives to development teams.

Elevated quality assurance through in-depth system reviews of product increments via user stories through code debugs if applicable.

Effective handling of BA inquiries coming up on any bugs or defects in the production environment.

Followed BA best practices by adapting to client-specific needs and requirements.

CVS Caremark LLC – Dallas, TX May 2013 – Oct 2023

Senior / Advisor Business Analyst

Technical Scope: MS Visio, ADP SDLC Methodology; AS/400 Query System, Rally/Agile central, Mainframes, SYNON, AS/400, Windows XP, JSON, XML.

Oversaw several procedures, including product backlog maintenance, epics, user story design, use case modeling, functional and non-functional requirements documentation, and software simulations within PBM Caremark pharmacy, medical and integrated accumulation claims adjudication systems, mainly including RxCLAIM Adjudication. Develop and implement robust EGWP single plans. Drive seamless integration of Aetna EGWP single plan with standalone UM module. Streamline transition fill prescriber activities by incorporating data automation procedures. Maximize operational efficiency across retail pharmacy warning verification by executing enhancements. Create VBID Medicare plan designs, coordinate transparency in coverage system enhancements, and enable HIPAA compliance for F6 claim billing transaction standards.

Successful execution of business and system analysis by assessing business problems and creating effective business process models for claims adjudication-specific rules/requirements.

Elevated quality assurance through in-depth peer reviews of functional specifications documents and test cases (in Rally).

Identified and capitalized on business analysis best practice initiatives while orchestrating IIBA CBAP certification exam preparation sessions.

IBM India – Dallas, TX May 2010 – May 2013

Business System Analyst

Technical Scope: MS Visio, Rational Requisite Pro, ADP SDLC Methodology; AS/400 Query system, Mainframes, SYNON, AS/400, Windows XP, JSON, XML

Administered several functional areas of CVS Caremark’s PBM adjudication projects, such as PAWP pricing implementation, prescriber exclusion setups, step therapy protocols on drugs, and single source generics pricing deployment, and Medical + Pharmacy (Integrated) accumulations enhancements. Rolled out Medicare Part B retail edit enhancements, prior authorization drugs over-ride pricing functionality on GPI/NDC lists, End State Renal Disease (ESRD) member claim processing, COB notification process, and diagnosis codes over-ride. Maintained keen oversight of state and OIG-sanctioned prescriber automation process.

Optimized performance across coverage GAP discount program (CGDP) and VBID by integrating improvements.

Enhanced team members' skills in utilizing the enterprise requirements management tool, Rally, by providing training.

Exercised exceptional subject matter expertise on pricing and EGWP plan areas, Medicare and Medicaid benefits.

IBM India, UPS – Atlanta, GA Jun 2009 – Apr 2010

Business System Analyst

Technical Scope: MS Visio, Rational Requisite Pro, Use case methodology, ALM SDLC methodology, DB2, Windows XP/2000

Played an integral role in initial knowledge transfer of application from business and system requirements perspective for UPS supply chain visibility system. Drove accurate business and system analysis via problem analysis, process and use case modeling, functional and non-functional requirements documents, and software simulations for enterprise release applications.

Delivered successful feature improvements within Flex Global View UPS supply chain visibility application, including;

shipment transit detail reports enhancements,

client data extracts optimizations,

shipments data extracts setups enhancements,

credit card processing for delivery change requests on domestic IVR applications.

Additional Experience

Business Analyst at IBM Switzerland, UBS, Zurich, Switzerland

Business Analyst at IBM India, IBM Global Account (IGA), Bengaluru, India

Deputy Manager, Software Projects at BNP Paribas Bank, Mumbai, India

Asst. Manager, Software Projects at BNP Paribas Bank, Mumbai, India

Sr. Programmer Analyst at Moneyman Software, Mumbai, India

Asst. Programmer at Khadi & Village Industries Commission (KVIC), Mumbai, India

Trainee Programmer at Khadi & Village Industries Commission (KVIC), Mumbai, India

Education & Certifications

Master’s degree in healthcare management – Jack Welch Management Institute, Online

Post Graduate Diploma in Software Technology & Systems Management –NIIT, Mumbai, India

Bachelor’s in commerce – University of Mumbai, Mumbai, India

Graduate Certification in Healthcare Management

Scrum Product Owner Certified (SPOC) – Scrumstudy.com

Scrum Master Certified (SMC) – Scrumstudy.com

Certified Business Analysis Professional (CBAP) – IIBA

Professional, Academy for Healthcare Management (PAHM)

Fellow, Academy for Healthcare Management (FAHM)

Professional Training

UML Methodology (Corpex Solutions, Bengaluru)

Creative Problem-solving workshop (IBM foundational competency training)

Power of ownership and Drive to achieve (IBM foundational competency training)

Rational Software Modeler – Basics & Advanced (Client site, Zurich)

Getting started managing projects in IBM Rational Portfolio Manager (IBM certificate)

Getting started Using IBM Rational Portfolio Manager for Project Team members (IBM certificate)

Project Management Orientation (IBM certificate)

Microsoft certified Product specialist – Windows 95

IBM MQ Series fundamentals (IBM Training)

Oracle 8i DBA (Pragati software, Mumbai, India)

Unix fundamentals (NIIT, Mumbai, India)

Oracle developer 2000 (NIIT, Mumbai, India)

Essentials of Oracle 7 (NIIT, Mumbai, India)

Medicare Advanced Technician (CVS Caremark)

Agile Requirements/Design – ICL Fundamentals Certification

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